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Durham Marriott Hotel Royal County
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Reviews (1,654)
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All reviewsleisure clubthe riverthe hotel car parkelvet bridgeleisure centreexcellent locationa bit tiredper nightsteam roompublic areasreception staffcentral locationbuffet stylebeautiful cityhuge bedsuperior roombreakfast was excellent
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142 - 147 of 1,654 reviews
Reviewed 20 August 2017 via mobile


Stayed here as a couple for two nights over a weekend in order to explore Durham.

There are many positives regarding staying at this hotel. However, I will just start with the one gripe we had about this Marriott hotel - the room temperature during the milder months is unbearable because of the lack of air conditioning. Travelling with someone who suffers from a lung condition meant that we simply had to change rooms.

The rooms are spacious and some offer a fresh view out over the river (Wear). There is ample tea and coffee facilities in the room. The beds are comfortable and allow for a snug night's sleep.

The location is ideal for exploring Durham and is a ten minute walk to the cathedral.

The food for breakfast (buffet style) is fresh and tasty, giving plenty of choice to those who have either a continental or cooked breakfast. Staff are polite and helpful, it is not normally longer than two minutes after entering the breakfast hall, before you leave table is furnished with fresh coffee or tea.

The spa area features a sizeable pool and relaxing jacuzzi. On warm days you can relax after a swim, by sitting on the terrace with a drink overlooking the river Wear.

This is good hotel for relaxation and business it could be great , if they would just sort out the temperature in the Riverside Wing!

Stayed: August 2017, travelled as a couple
Thank Comfy23148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2017 via mobile

Took my son to diggerland and wanted a hotel with pool for him. This hotel was fab and only 4 mile from where we were. The leisure pool staff were great very friendly and have to mention the girls on breakfast nothing was to Much bother for her didn't catch her name but was refilling all the breakfast stuff.my son loved the cranberry juice. I will be back next time I am in Durham.

Stayed: August 2017, travelled with family
Thank rubyroo11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2017

This is a nice hotel with a great location, lovely breakfast, easy walk into town, ok it was £7 to park the car overnight but was expected, checked in about 6 pm and got into the room.... cor blimey it was warm... found out it was above the leisure centre which is part of the hotel.... noise not a problem but the heat from the pool, saunas etc was way way over the top, we got back from an evening out and it was still baking hot, we had the 2 cooling fans on, the summer cool air fan turned on,the window opened as far as we could get it (there's a strap stopping you from opening it more than 4") so consequently slept on top of the bed pouring with sweat, nunk on,trying to cool down but to no avail, how disappointed were we..... after breakfast and checking out we mentioned it to the desk sargeant only to get ... oh dear ... sorry... but of course they know how hot that room gets otherwise they wouldn't have put 2 cooling fans in there, so lucky punters don't have room 257 ok? I've tried to email Marriott hotels but oddly enough there's no email contact p.s. No air conditioning in the room

Room Tip: Cathedral view
  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank kdonsmithy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DurhamMarriottRoyal, Manager at Durham Marriott Hotel Royal County, responded to this reviewResponded 17 August 2017

Thank you for leaving a review of your stay.
We were sorry to read of your discomfort with the room. Unfortunately Our standard rooms located in the Riverside wing of the hotel do not currently have air conditioning unlike our deluxe and supreme rooms in other parts of the hotel.
We do hope to improve your experience should we have the opportunity of welcoming you back in the future.
Warm regards
The Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2017 via mobile

First stay in a Marriott hotel and I wasn't dissapointed.
Large room, which as a solo traveller is unusual. Very clean and extremely comfortable! Great breakfast included in the price with a wide selection of food and great service. Only fault to find...very creaky door in corridor outside my bedroom. But it didn't stop me getting a good night's sleep. Value for money compared to some others in the city. Will definitely stay in Marriott hotels again.

Stayed: August 2017, travelled solo
Thank Anneee123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DurhamMarriottRoyal, Manager at Durham Marriott Hotel Royal County, responded to this reviewResponded 21 August 2017

Welcome to Marriott!! Thanks for your great comments and we look forward to welcoming you back again soon.
Warm regards
The Management Team

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Reviewed 15 August 2017 via mobile

Fabulous clean hotel , great location , friendly helpful staff , spa on site , ample parking , would highly recommend , spacious clean Rooms , extensive breakfast choice :) nice quiet evening meal environment and good choice , would highly recommend

Stayed: August 2017, travelled with family
Thank jacko2310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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