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“Great location but toasted”

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Durham Marriott Hotel Royal County
Ranked #9 of 18 Hotels in Durham
Reviewed 17 August 2017

This is a nice hotel with a great location, lovely breakfast, easy walk into town, ok it was £7 to park the car overnight but was expected, checked in about 6 pm and got into the room.... cor blimey it was warm... found out it was above the leisure centre which is part of the hotel.... noise not a problem but the heat from the pool, saunas etc was way way over the top, we got back from an evening out and it was still baking hot, we had the 2 cooling fans on, the summer cool air fan turned on,the window opened as far as we could get it (there's a strap stopping you from opening it more than 4") so consequently slept on top of the bed pouring with sweat, nunk on,trying to cool down but to no avail, how disappointed were we..... after breakfast and checking out we mentioned it to the desk sargeant only to get ... oh dear ... sorry... but of course they know how hot that room gets otherwise they wouldn't have put 2 cooling fans in there, so lucky punters don't have room 257 ok? I've tried to email Marriott hotels but oddly enough there's no email contact p.s. No air conditioning in the room

Room Tip: Cathedral view
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  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank kdonsmithy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DurhamMarriottRoyal, Manager at Durham Marriott Hotel Royal County, responded to this reviewResponded 17 August 2017

Thank you for leaving a review of your stay.
We were sorry to read of your discomfort with the room. Unfortunately Our standard rooms located in the Riverside wing of the hotel do not currently have air conditioning unlike our deluxe and supreme rooms in other parts of the hotel.
We do hope to improve your experience should we have the opportunity of welcoming you back in the future.
Warm regards
The Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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72 - 76 of 1,580 reviews

Reviewed 17 August 2017 via mobile

First stay in a Marriott hotel and I wasn't dissapointed.
Large room, which as a solo traveller is unusual. Very clean and extremely comfortable! Great breakfast included in the price with a wide selection of food and great service. Only fault to find...very creaky door in corridor outside my bedroom. But it didn't stop me getting a good night's sleep. Value for money compared to some others in the city. Will definitely stay in Marriott hotels again.

Stayed: August 2017, travelled solo
Thank Anneee123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DurhamMarriottRoyal, Manager at Durham Marriott Hotel Royal County, responded to this reviewResponded 21 August 2017

Welcome to Marriott!! Thanks for your great comments and we look forward to welcoming you back again soon.
Warm regards
The Management Team

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Reviewed 15 August 2017 via mobile

Fabulous clean hotel , great location , friendly helpful staff , spa on site , ample parking , would highly recommend , spacious clean Rooms , extensive breakfast choice :) nice quiet evening meal environment and good choice , would highly recommend

Stayed: August 2017, travelled with family
Thank jacko2310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017

The hotel is in a perfect location, right in the city centre, close to the sights and attractions as well as bars and restaurants. Comfy beds and clean rooms. A very nice breakfast on offer as well. We will be returning to Durham for a wedding in the future and have already booked to stay at the Marriott again.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Sarah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DurhamMarriottRoyal, Manager at Durham Marriott Hotel Royal County, responded to this reviewResponded 21 August 2017

Fantastic! We look forward to welcoming you again soon.
Warm regards
The Management Team

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Reviewed 11 August 2017

A well established hotel with friendly, helpful staff offering a high level standard of service. A good range of choices on offer at breakfast. Some areas are in need of a little updating but overall the standard of rooms is high. Pool and facilities are good and well maintained.
Rooms do not have air conditioning but electric fans are provided (and were needed during the night). Parking is on a first come basis (and reasonably priced for overnight) but space is limited and at busy times can be difficult.

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Pamela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Durham Marriott Hotel Royal County

Address: Old Elvet, Durham DH1 3JN, England
Region: United Kingdom > England > Durham > Durham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Durham
#4 Luxury Hotel in Durham
#8 Business Hotel in Durham
Price Range: $107 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Durham Marriott Hotel Royal County 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located in the heart of the historic city of Durham, this hotel – part of which dates back to circa 1630 – boasts views of Durham Cathedral and Castle and is situated on the banks of the River Wear. The Durham Marriott Hotel Royal County is ideally located within this University city, a short walk away from the world famous Cathedral and Castle. Through Durham’s cobbled streets, explore this unique city’s blend of old and new with shops, bars and restaurants to suit all. No 59 Old Elvet restaurant serves a full buffet breakfast with a choice of a la carte options, along with dinner, featuring Chef’s unique signature dishes. Afternoon Tea is served daily and a glass of Champagne can be added for an extra special touch. Later in the day choose from an extensive range of classic and contemporary cocktails in The Brew Bar. Alternatively our Starbucks store, situated on the ground floor of the hotel, serves a wide variety of teas, coffees, sandwiches and pastries throughout the day. Relax with a visit to the hotel’s leisure centre, complete with indoor swimming pool, gym, spa bath, sauna and steam room. The hotel is also ideally located for exploring the north east and its surrounding areas. Just 15 miles (24 km) from the centre of Newcastle and 11 miles (18 km) from Sunderland. Other local attractions include: Beamish – The Living Museum of the North, The Bowes Museum, High Force Waterfall and Durham Adventure Valley to name but a few. ... more   less 
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Also Known As:
Marriott Durham
Durham Marriott

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