On the plus side:
Staff very friendly, attentive and professional.
Good, very varied buffet breakfast offering, albeit expensive (£16) if not included in your room rate.
Nice bar area offering food (reasonable quality but expensive and relatively small portion sizes, although the cheese and biscuits is an exception offering very good value).
Free cookies, cakes and sometimes a glass of wine at reception in the evening.
Deluxe rooms are quite large, well furnished and have air conditioning (be aware that standard rooms do not offer this).
Free Wi-Fi offering reasonable speeds although you have to register daily and are badgered to pay for an upgrade.
Generally clean (although see negative comment below).
On the negative side:
You will be charged £5 per night for parking (if you can get into the relatively small car park). Avoid this rip-off by parking in the nearby Prince Bishops Shopping Centre Car Park (just a couple of minutes' walk), which offers very secure overnight parking (6pm to 8am) for just £1.50. Park on level 3 or 4 and exit on the side closest to the river bridge. Although it says you must enter after 6pm, I entered at 5.43pm and was still only charged £1.50. If you stay longer than this you are charged an extra £2.10 per two hours.
The sneakily added £3 service charge for a £15 bar meal/snack - this is not clearly advertised and they will still leave a line for a gratuity when you are presented with your bill!
One of my pillows had a disgusting dirty mark clearly visible on it (see photo). I left this pillow on a nearby chair with the mark clearly showing and each day of my three day stay it was put back on my bed with the other pillows!
- Official Description (provided by the hotel):
- Located in the heart of the historic city of Durham, this hotel – part of which dates back to circa 1630 – boasts views of Durham Cathedral and Castle and is situated on the banks of the River Wear. The Durham Marriott Hotel Royal County is ideally located within this University city, a short walk away from the world famous Cathedral and Castle. Through Durham’s cobbled streets, explore this unique city’s blend of old and new with shops, bars and restaurants to suit all. No 59 Old Elvet restaurant serves a full buffet breakfast with a choice of a la carte options, along with dinner, featuring Chef’s unique signature dishes. Afternoon Tea is served daily and a glass of Champagne can be added for an extra special touch. Later in the day choose from an extensive range of classic and contemporary cocktails in The Brew Bar. Alternatively our Starbucks store, situated on the ground floor of the hotel, serves a wide variety of teas, coffees, sandwiches and pastries throughout the day. Relax with a visit to the hotel’s leisure centre, complete with indoor swimming pool, gym, spa bath, sauna and steam room. The hotel is also ideally located for exploring the north east and its surrounding areas. Just 15 miles (24 km) from the centre of Newcastle and 11 miles (18 km) from Sunderland. Other local attractions include: Beamish – The Living Museum of the North, The Bowes Museum, High Force Waterfall and Durham Adventure Valley to name but a few. ... more less
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- Also Known As:
- Marriott Durham
- Durham Marriott