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“Something of a Curate's Egg”

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Durham Marriott Hotel Royal County
Ranked #9 of 18 Hotels in Durham
Reviewed 30 July 2017

On the plus side:

Good location.
Staff very friendly, attentive and professional.
Good, very varied buffet breakfast offering, albeit expensive (£16) if not included in your room rate.
Nice bar area offering food (reasonable quality but expensive and relatively small portion sizes, although the cheese and biscuits is an exception offering very good value).
Free cookies, cakes and sometimes a glass of wine at reception in the evening.
Deluxe rooms are quite large, well furnished and have air conditioning (be aware that standard rooms do not offer this).
Free Wi-Fi offering reasonable speeds although you have to register daily and are badgered to pay for an upgrade.
Generally clean (although see negative comment below).

On the negative side:

You will be charged £5 per night for parking (if you can get into the relatively small car park). Avoid this rip-off by parking in the nearby Prince Bishops Shopping Centre Car Park (just a couple of minutes' walk), which offers very secure overnight parking (6pm to 8am) for just £1.50. Park on level 3 or 4 and exit on the side closest to the river bridge. Although it says you must enter after 6pm, I entered at 5.43pm and was still only charged £1.50. If you stay longer than this you are charged an extra £2.10 per two hours.

The sneakily added £3 service charge for a £15 bar meal/snack - this is not clearly advertised and they will still leave a line for a gratuity when you are presented with your bill!

One of my pillows had a disgusting dirty mark clearly visible on it (see photo). I left this pillow on a nearby chair with the mark clearly showing and each day of my three day stay it was put back on my bed with the other pillows!

Room Tip: Only deluxe rooms have air conditioning.
See more room tips
  • Stayed: July 2017, travelled on business
    • Value
    • Rooms
    • Service
1  Thank Andy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DurhamMarriottRoyal, Manager at Durham Marriott Hotel Royal County, responded to this reviewResponded 31 July 2017

Thank you for your review which we are sure will assist fellow travellers.
We're very sorry to read about the cleanliness of the pillow and will share your comments with our Housekeeping team to ensure this is an isolated incident as cleanliness is of paramount importance to us here at the Durham Marriott Hotel Royal County.
We hope to welcome you back in the near future.
Warm regards
The Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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89 - 93 of 1,580 reviews

Reviewed 29 July 2017 via mobile

Check in was friendly and quick. The hotel looked very nice. We arrived at our room which was very spacious and well equipped. We had spent most of the day outside on a rainy day so when we got into the room we didn't notice how hot it was as we were feeling cold. We got ready and went out for the evening. When we got back we found the room to be stiflingly hot, we called reception but they couldn't offer much help apart from to open the window and put a free standing fan on which did little to cool the room down. We also mentioned it to reception on check out but got little response. I emailed the hotel on my return home and have still had no reply. It is a shame because the hotel is lovely. The breakfast was very nice too but we had hardly any sleep from being too hot so unfortunately won't be returning.

Stayed: July 2017, travelled as a couple
3  Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DurhamMarriottRoyal, Manager at Durham Marriott Hotel Royal County, responded to this reviewResponded 31 July 2017

Thank you for your comments. We are sorry that the guest room did not meet your expectations on this occasion. Currently our standard rooms do not benefit from air conditioning unlike our deluxe and supreme rooms.
We hope that you might reconsider your decision to return to us here at the Durham Marriott Hotel when your travels bring you back to the city and we look forward to being of service to you again.
Warm regards
The Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2017

Just returned from a five night stay in the Durham Marriott Royal County.[28/07/17].
First Class all round.All staff members my wife and I encountered were very professional,friendly,polite and extremely helpful.Room was exceptionally clean and well equiped.Breakfast was very good every day.Went swimming in the very clean hotel pool every day.The hotel is also in an excellent location to visit the city centre and the not to be missed stunning Cathedral.[Probably the best Cathedral in the World].Boating on the river a few yards from the hotel.
Thank you to all concerned.

  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Ernest C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DurhamMarriottRoyal, Manager at Durham Marriott Hotel Royal County, responded to this reviewResponded 31 July 2017

Thanks for your great comments about your stay and our team who care greatly about the service they provide to our guests.
We look forward to welcoming you back.
Warm regards
The Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2017

I studied at Durham University from 2016-2017. Before my college accommodation became available, I stayed at the Durham Marriott for 3 nights. The room was large and spacious and the bed was extremely comfortable! As I was new to Durham, I appreciated how warm, friendly and helpful the front desk staff was. The location of the hotel is also ideal. It is only about 5 minutes or less from the centre of town. As a result, there are tons of restaurants, cafes and grocery stores within walking distance. Admittedly, the rooms are not in immaculate condition, but this may well be because the hotel is in a 17th century building! The rooms, however, are very clean. Also, the breakfast buffet was quite good with a range of options. Overall, I would definitely stay at the Durham Marriott Hotel again!

  • Stayed: September 2016, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Peggy421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DurhamMarriottRoyal, Manager at Durham Marriott Hotel Royal County, responded to this reviewResponded 31 July 2017

Thanks for your great review and we look forward to welcoming you back!
Warm regards
The Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2017 via mobile

Just had a fantastic three nights stay here with possibly the best staff you could meet, nothing was too much trouble for them from Sean on reception when booking in to house keeping who were always pleasant & then Anna who served us in the restaurant a very friendly young lady, very efficient and the food was excellent - a mention too for the staff in the 1850 bar, who were pleasant and even though very busy smiled and chatted - we also had a very nice meal on Sunday in here as the restaurant is closed Sunday evening.
The superior suite (Barrington Suite) was great. - a large spacious room with a lounge area, tea/coffee facilities and a big comfy bed. A large bathroom with bath and shower and lots of useful items to use.
The hotel has a fitness suite and swimming pool and a spa, independently run.
Brilliant location within walking distance of all attractions.
All in all a hotel with lots of character and with staff who care. Would definitely recommend.
Thank you.

Stayed: July 2017, travelled as a couple
Thank chrissie46-11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Durham Marriott Hotel Royal County

Address: Old Elvet, Durham DH1 3JN, England
Region: United Kingdom > England > Durham > Durham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Durham
#4 Luxury Hotel in Durham
#8 Business Hotel in Durham
Price Range: $107 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Durham Marriott Hotel Royal County 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located in the heart of the historic city of Durham, this hotel – part of which dates back to circa 1630 – boasts views of Durham Cathedral and Castle and is situated on the banks of the River Wear. The Durham Marriott Hotel Royal County is ideally located within this University city, a short walk away from the world famous Cathedral and Castle. Through Durham’s cobbled streets, explore this unique city’s blend of old and new with shops, bars and restaurants to suit all. No 59 Old Elvet restaurant serves a full buffet breakfast with a choice of a la carte options, along with dinner, featuring Chef’s unique signature dishes. Afternoon Tea is served daily and a glass of Champagne can be added for an extra special touch. Later in the day choose from an extensive range of classic and contemporary cocktails in The Brew Bar. Alternatively our Starbucks store, situated on the ground floor of the hotel, serves a wide variety of teas, coffees, sandwiches and pastries throughout the day. Relax with a visit to the hotel’s leisure centre, complete with indoor swimming pool, gym, spa bath, sauna and steam room. The hotel is also ideally located for exploring the north east and its surrounding areas. Just 15 miles (24 km) from the centre of Newcastle and 11 miles (18 km) from Sunderland. Other local attractions include: Beamish – The Living Museum of the North, The Bowes Museum, High Force Waterfall and Durham Adventure Valley to name but a few. ... more   less 
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Also Known As:
Marriott Durham
Durham Marriott

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