I have to say I love the Marco Pierre White steak house in Newcastle. It’s a lovely mix of friendly and professional service with great food.
Imagine our excitement when the same restaurant is about to open in our home town in an amazing building.. well the building and surroundings are amazing and did not disappoint.
The food and service however did not match. Our waitress Ruth was lovely and I cannot fault her however I do not feel the same with other staff. We asked one member of staff for a couple of things which had to be repeated she ignored it (including the bill), the burgers were raw and we sent one back, we should have sent two but my wife was too polite (to be fair they did not charge for deserts because of this). This meant my daughter was eating after we had finished our meal.
Drinks took far too long and did not arrive until after we finished the bread we ordered. I asked for extra butter which we did not get so had to eat some of it dry and without a drink. The drinks order was wrong when it did arrive.
They did not clear anything from the table during the experience so it became crowded during the meal. No unused wine glasses were removed, we weren’t offered table water and even the bread basket was not removed when we had finished.
These things aren’t major I know but in my opinion should not happen in a restaurant of this price bracket.
Overall a very disappointing experience and does not live up to Finbarrs in the city, which will remain our restaurant of choice.