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“Marco Marco Marco you’ve let us down”

Marco Pierre White Steakhouse Bar & Grill Durham
Ranked #37 of 363 Restaurants in Durham
Restaurant details
Reviewed 6 April 2018 via mobile

I have to say I love the Marco Pierre White steak house in Newcastle. It’s a lovely mix of friendly and professional service with great food.
Imagine our excitement when the same restaurant is about to open in our home town in an amazing building.. well the building and surroundings are amazing and did not disappoint.
The food and service however did not match. Our waitress Ruth was lovely and I cannot fault her however I do not feel the same with other staff. We asked one member of staff for a couple of things which had to be repeated she ignored it (including the bill), the burgers were raw and we sent one back, we should have sent two but my wife was too polite (to be fair they did not charge for deserts because of this). This meant my daughter was eating after we had finished our meal.
Drinks took far too long and did not arrive until after we finished the bread we ordered. I asked for extra butter which we did not get so had to eat some of it dry and without a drink. The drinks order was wrong when it did arrive.
They did not clear anything from the table during the experience so it became crowded during the meal. No unused wine glasses were removed, we weren’t offered table water and even the bread basket was not removed when we had finished.
These things aren’t major I know but in my opinion should not happen in a restaurant of this price bracket.
Overall a very disappointing experience and does not live up to Finbarrs in the city, which will remain our restaurant of choice.

Date of visit: April 2018
2  Thank Steven M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 5 April 2018 via mobile

Located in the Hotel Indigo in an ex debating chamber. The decoration is very nice. We could do without the photos of Marco Pierre White on the walls though .
God is of good standard. I had very nice duck rillettes and a good burger.. service was good. Wine selection is pretty standard for such a restaurant.

Date of visit: April 2018
Thank 560patrickj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

Well I will start by saying me and my parter love steak and we’re really looking forward to this meal after booking it before it had opened but I definitely won’t be returning!Considering it is a “Steakhouse” this was possibly the worst steak I’ve had.

We had Camembert and the tempura calamari and prawns starter which were lovely (even though they were very overpriced). We waiting 45 minutes after getting our starter for our mains to finally arrive, after complaining about the wait. I don’t understand what took so long as we went on a Wednesday evening, and the restaurant was not busy at all. But I’m sure they forgot about our mains considering the same young blonde waitress who had been serving us all night handed us the dessert menu before we had even had our steaks!

When the steaks finally arrived, I had the sirloin and my parter had the ribeye (both £25.95 each!), they were full of fat, and really chewy. I was shocked at how bad the quality was considering it was a Marco Pierre white restaurant!

After complaining to the manager about the incredibly slow service and the disappointing steaks, he was kind enough to comp the bill for us, as we did not want to pay £70 for disappointing steak and experience. The manager was very kind to us and very understanding, he seemed to be the only good thing about the place!

As you can probably guess, I won’t be returning, as it is far too expensive, regardless of how bad the steaks were. The only positives were that it is in a beautiful room, the starters were decent, and the manager is very nice and understanding. But unfortunately I would not recommend this place, which is a shame as I had high hopes up for this restaurant!

Date of visit: April 2018
4  Thank kathleenw979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

Staff very friendly and very obliging.
Meal was really nice apart from the cold creamy cabbage. Wished they had told me. I did tell the waitress and was told it is supposed to be that way.. really ??? cold cabbage and cream. Oh yes and would have liked a little butter with the bread as the meat starter was very dry as was the bread.
Quite pricey but pleased we went. I have an allergy and what was good is that they put a card with my name on stating allergy. Well done for that
We were told there was a band playing which we really looked forward to except wht they failed to say was it was a sound check same line sang 20 times so much we all giggled thinking is this it. never mind. Put it down to an experience.
I bet its all right on the night for the man himself when he visits!

Date of visit: March 2018
    • Value
    • Service
    • Food
Thank gbmDurhamEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

Visited here for the 1st time this evening straight from work. We were going to have a drink in the bar 1st but apparantly we could only have a table at 6pm or 6.30....strange as was only 1 other table in the restaurant, but we opted for 6pm as were hungry. The restaurant is impressive and the menu is nice. Starters seem very expensive but thats personal opinion, we opted for bread and olives then steaks with sauces and a bottle of red. Everything was fine, we did ask for my ribeye and my partners fillet both to be well done but feel both were not cooked this way, my ribeye was especially pink but was ok. Desserts were ok felt my burn cream (creme brulee) could of been more 'burnt' but eton mess again was fine. Both me and my partner agreed we probably wont bother visiting again any time soon unless to visit our waitress 'jessica' who was very good and certainly deserves credit for her professionalism. Well done jessica.

Date of visit: April 2018
Thank 378kirstyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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