It is rare that I write hotel reviews but I do write this in the hope that the owners and potential clientele will benefit from it. My partner and I stayed here for my brother's wedding this week.
I phoned to ask but was informed (by a very rude woman I add) that you cannot get into your bedroom to change prior to a wedding. If you have travelled a long way this is just tough. Car parks are not near hotel which is fine if you could get into your room. However, since you cannot check into your room anyway the expectation is obviously that you leave the wedding partway through to walk to your car (some distance away) in your wedding outfits and trek back with your bags. Very unhelpfull. Apparently it takes more then 3 hours to clean 7 rooms despite the cleanliness being poor (see later comments).
We stayed in room 4 and we could not have been more disppointment for the price. There was mould where the shower doors met the base (both sides of the quadrant shower base). It was an electric shower in our room and the top is broken and smashed and clearly has been for some time as it is dirty and mouldy around it. My partner took a photograph as he was worried that electric cables might be exposed. He discovered it was broken when he moved put the shampoo bottle back after washing his hair and there was a hole. The floor boards had large gaps in ( and they are not old original wooden flooring so cannot be excused on the basis of being quirky or grade II listed - rather they are just laid cheaply and badly). The room door lock appeared like it must have been broken off as it was badly fitted back together. Poor plastering and paintwork and general 'tiredness' to the decor. The name and the period it refers to i.e. 20th century perhaps reflects the last time it was refurbished. I note a number of similar complaints some years ago at this hotel and it does not appear to have improved.
The bed in our room was a nice new looking leather bed BUT the mattress was appalling. Very lumpy and extremely soft and uncomfortable. Seriously despite sleeping in many hotels, the worst nights sleep I have ever had. My parents had the same problem in their room. Therefore 2 out of the 7 rooms had a very poor quality bed.
There was also no hairdryer in the room and no mirror over dressing table. Fortunately I always carry my own hairdryer in case. The receptionist suggested there should be one (and yes I did check every drawer and the wardrobe!). Management clearly do not make enough checks for such items. The sockets for a hairdryer also did not work so I had to unplug the television. When I told the reception in the morning they seemed disinterested. The same when my father advised them about the mattress in his room.
No phone in the room either but an empty phone socket. Prices should be different since our room was tiny. Bed against the wall in one side.
The pale beige carpet up to the bedrooms was absolutely FILTHY with dirt and stains and had holes. It clearly had not been cleaned for a long time as it was 'ground in general dirt and muck not e.g. simply a spilt drink. The 'behind the scenes' areas also looked pretty grim. I have photos of my comments here but I cannot upload them currently, it is just hanging. These will be uploaded asap.
Breakfast was ok but seemed to be 'penny pinching' and also cooking the minimum each time and waiting for it to be filled up again and toast not very forthcoming. No willingness to say 'would anyone like more toast/jam/ coffee etc). No option for different eggs either - or not offered anyway and a lot of people in our party preferred fried. Should not have to ask for every little thing in this apparent class of hotel.
Despite being a grade II listed building non of this is excusable. Dirt and poor service have nothing to do with a character building! For £110 per night plus an extra £5 for breakfast I expected a lot more. It is also disappointing that the hotels feels this need to charge and extra £5 for breakfast. Another example of pinching every last penny. I have travelled and stayed in hotels all over the world (for business and pleasure) and to be honest I have stayed in nicer hostels.... backpacker hostels. I do not say this lightly.
In relation to the wedding the hotel also tried to charge extra for wine (£7 per bottle) when the hotel could not provide what had been ordered to begin with. Not acceptable or professional and certainly not making for a "stress free" wedding bringing these things up a week before the day! Unfortunately I don't agree with some of the reviews on this site and found the general impression of the hotel to be a little too profit orientated while cutting corners wherever possible!
The food was ok but nothing special for the price. There are plenty of much nicer and cheaper restaurants and hotels in the Manchester and Cheshire area.
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- Also Known As:
- Belle Epoque Brasserie Knutsford
- Belle Epoque Knutsford, Cheshire