Day was ok, treatment time was cut by 20 minutes, we had 4 x treatments, 70 minutes treatment time only got 50.. myself and my friend are therapists (18 years between us both) for a nearby spa, so we know how it works.. you cut our time. Treatments were ok, not worth paying the extra £8 upgrade for a Elemis facial, every treatment is based on a upgrade fee by the way. Massage- we were not asked what pressure we would like at all, apparently we were told by staff if you want it firmer pay for a upgrade. Foot massage lasted 5 minutes (should have been 15) and was done during our facial. Bamboo leg massage also 5 minutes max ( should have been 15) relax room is really nice, pool and facilities are great. £20 for robes, flip flops and a towel in a bag- you get £14 back when you return it, my towel had a hole in it! Only 2 ladies loo’s, one was broke. The place is clean and looked after. Afternoon tea was included, the young lad serving was ace, he was rushed off his feet, think you need extra staff?? The afternoon tea it self was horrid, Brie and a turkey /cranberry hard sandwich, with some tiny cakes. And the scone was microwaved and odd eaten hot. The place has a lot of traffic, very leisure based. But the spa was nice as soon as you walked through. The rooms were nice & clean too. Looks deceiving from outside,but inside is a different picture. Was easy to find too. We did enjoyed the day, but I just expected a little more from the treatment side.