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“Lovely old hotel ”
Review of The Palace Hotel

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The Palace Hotel
Ranked #6 of 9 Hotels in Buxton
Reviewed 18 September 2017 via mobile

This hotel could be majestic if more renovation and tlc occurred.
Staff were ok. Sometimes a bit abrupt at breakfast when waiting to be seated etc.
The pool was ok. Rowdy guests at times.
Our room was spacious and relaxing. In a quiet part of the third floor. Lovely view of the town and opera house
Breakfast was shambolic. Even at different times of the morning it didn't improve. People waiting for cooked items, waiting for more bread to be able make toast, waiting for teapots to make tea etc. All things that don't need to be delayed. Breakfast is cheap but satisfactory. Had better. It needs improving.
Drinks in the hotel are very expensive.
We went to the Wetherspoon down the road for meals and drinks. Better value for money.
Hotchpotch breakfast needs big improvements. Staff need to be more courteous.

Stayed: August 2017, travelled with family
1  Thank Sharon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 18 September 2017

This hotel is definitely not a 4 star. We booked via booking.com thinking it would be a great hotel for a relaxing weekend away. Although, we did;t let the hotel ruin our weekend I felt I needed to review it as the customer service and rooms were very poor.
On the day of check in, I rang the hotel to let them know that we could be checking in late. The lady on the phone was quite polite and said we could check in at any time as the reception was open 24 hours. On arrival, the receptionist (different person to lady on phone) seemed quite annoyed and the first thing he said was " everyone seems to be checking in after 10 'o clock" in a rude manner, even though we had rang in advance and notified them. When checking in we upgraded to include breakfast although I thought this was included but we were not given any information regarding breakfast e.g timings and location. We were also told there would be a £4.50 car parking charge per day that would be added to our bill at the end of our stay. This I didn't understand as you would think a 4 star hotel would be able to provide parking without charging their customers. We were not shown to our room and were left to find it by ourselves with poor instructions from the receptionist. Our room was located at the back of the hotel and was very difficult to find.
The corridors we walked through to get to our room were filthy and smelly. Our room was less then basic but the bathroom was clean yet cold.
We had a great view of the building work that was being done on site with large containers. I will also post pictures so you can judge for yourself.

We will not be recommending the hotel to anyone. Steer clear, this hotel is outdated, reception staff are quite rude and unhelpful and I do not understand how they get away with charging so much. Although, the hotel has a good location in Buxton town and claims to be a grand victorian country house, it definitely does not ooze grandness when you visit it. The rooms are less than basic rather than grand therefore it is unjustifiable calling it a 4 star and charging extortionate prices.

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Iram1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2017 via mobile

A grand frontage, a magnificent sweeping staircase and not much else! Very disappointed.
Booked a 2 night stay for £210 for standard room only and cost an additional £9 for 2 nights car parking!
Receptionist friendly and we agreed to be booked in for dinner on that night.
Room was basic, plain cream walls in need of refresh, wonky curtains, small shabby wardrobe with paint splashes and scratches, an ironing board propped in the corner, tv unit with a rollout shelf with tea/coffee supplies, bedside tables, double bed, chair and table. A trailing cable for the lamp to a plug socket and a kettle on the table (the rollout shelf appliance didn't have a kettle on it). Two mirrors and No artwork or attempt to make the room look homely or welcoming.
A big bathroom but small bath with overhead shower, a small sink and old fashioned looking toilet, with cracked creaking floor tiles. Toiletries included a tiny soap and hand cream and some shower gel fixed to the wall.
The place was clean albeit standard a lot less than I expected for 4 stars and the cost.
We went to the restaurant to find we hadn't been booked in but the waiter found us a table. The layout of the restaurant is very much like a barracks and we found ourselves on the end of the row where the floor moved as staff and customers passed us... very much the impression of being in a corridor. Then we looked at the menu. Very restrictive set menu for £25 per head (you can pay more for other choices) we decided to give up on eating at the hotel and instead made our way across the road to where we were spoilt for choice with many lovely restaurants.

That night we headed to bed early ... waste of time that was. To close the bedroom doors required you to slam them. And the walls between the room and the corridor were paper thin. In addition the room above had exceedingly creaky floors so we could hear every movement.
Then to top it off... A fire alarm (fortunately a false alarm) went off at 11pm... So that gave us a little fright and resulted in rushed dressing and leaving the room just in time for the alarm to stop. I saw a staff member sending people back to their rooms.
Our room overlooked other rooms and had a noisy extractor fan opposite which as the room was hot we chose the noise above the heat and kept the window open.

The next morning I decided to try the shower and enjoyed a luke warm shower... which by the time my husband stepped in for his was warm... apparently it takes a good 5 mins to get the hot water through to the shower!
When we had enjoyed a nice day out we returned to the hotel and thought a drink was in order... bar staff however had disappeared and it took about 10 mins for the nice man to arrive and serve us. There was a member of staff in the restaurant and staff on reception who didn't take any notice of us waiting at the bar.
The next morning we did discovered that housekeeping, who had made the bed and emptied the bin, had not replaced the used coffee/tea supplies, nor the spare toilet roll or the towel. Neither had they taken away the additional glass we had left of the table.

All in all the hotel is lovely on the outside... but it really is just a facade! Do not recommend it or suggest it is anywhere close to the 4 stars on the signs outside.
Will be choosing elsewhere to stay next time we visit Buxton.

Stayed: September 2017, travelled as a couple
Thank Catherine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2017

A marvellous crowd of 200 delegates came to our annual one-day Family History Conference at The Palace Hotel, Buxton yesterday from all over the UK. Our speakers all excelled and The Palace Hotel staff were spot on with the food, the service, the IT, the set up and their ongoing monitoring of our satisfaction. Nothing was too much trouble. Well done and thank you to you all! Looking forward to our next event there in March.

Stayed: September 2017, travelled on business
1  Thank Carole W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2017

My wife and I went to Buxton for a birthday treat. When we first arrive the lady receptionist was very warm and friendly and the place looked fantastic with its sweeping cast iron railed staircase. However when we went tour Double room, the bed was two singles pushed together, the furniture was old and showing signs of wear and the en-suite bathroom was in need of an update as tiles were cracked, sealant round bath was missing and generally run down. Considering we paid £160 for two night room only it seemed expensive. On a positive not, it is ideally placed for Buxton and the Peak district. It is however in my opinion not worthy of 4 stars

  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank postern2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Palace Hotel

Address: Palace Road, Buxton SK17 6AG, England
Region: United Kingdom > England > Derbyshire > Buxton
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Buxton
Price Range: $69 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palace Hotel 4*
Number of rooms: 122
Official Description (provided by the hotel):
The Victorian Palace Hotel sits in 5 acres of landscaped gardens in the spa town of Buxton. Ideally located for visiting Buxton Opera House and exploring the Peak District National Park, Britain's first National Park and one of the country's most popular walking destinations, this hotel has an imposing facade and opulent interior to provide an unforgettable backdrop for any occasion. With 122 bedrooms, including 12 premium rooms, a Health & Leisure club with swimming pool, gym and beauty rooms, and a restaurant using local ingredients to prepare British and Continental cuisine, it's the perfect spot for a country town retreat. ... more   less 
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Also Known As:
Palace Hotel Buxton
Palace Buxton
Buxton Hotel Palace
Barcelo Buxton
Hotel Palace Buxton
The Palace Hotel Buxton, Derbyshire

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