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“Staff lovely”

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The Crown Spa Hotel
Ranked #6 of 26 Hotels in Scarborough
Certificate of Excellence
Reviewed 11 September 2017 via mobile

We visited for an overnight day on the 9th September 2017. We were great by a lady who was nice but I had to ask a lot to find out things bar, spa, restaurant, times for breakfast etc, she also said we would have the bed set up for our boy ready (which wasn't) Our room wasn't ready which was fine so we went out. Came back at 6.30pm headed to our room, the bed wasn't done for our boy so left it till after we returned from our meal at 9.30pm rang reception no answer so I had to go and ask for someone to do which they did. The meal was nice. The room however was a little disappointing pillows were terrible, bathroom very shabby!! Breakfast wasn't I had to send my poached eggs back as found a hair and were not cooked! I must say the evening bar guys were lovely but overall a little disappointing!

Stayed: September 2017, travelled with family
1  Thank simonelynch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, General Manager at The Crown Spa Hotel, responded to this reviewResponded 12 September 2017

Dear simonelynch,

May i first of all say thank you for taking the time to leave a review. I am always disappointed when a customer leaves the hotel and is not totally satisfied.

To my knowledge all bathrooms are of a good standard but i will be visiting the room today with the maintenance department to ensure it is of an acceptable standard.

I have looked into the time of arrival and have asked the Sales Manager to speak to the member of staff who checked you in with regards to the level of information offered to customers to enable them to have an enjoyable stay.

i can assure you that this is not the normal standard of service provided to our customers and i am sure that a future visit will show that this was an isolated case.

Kind Regards

David Chambers General Manager

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91 - 95 of 4,987 reviews

Reviewed 11 September 2017

A lovely hotel in a nice area of Scarborough.
The Spa is excellent just right for relaxing after a walk around the town.
The staff are really welcoming and friendly and the rooms are large and clean.
We were given a free upgrade on arrival with a town view.
The bar and restaurant are fine and the food is first class.
WE had a relaxing time here and would definately go again.
I think the hotel should make it clear on their website that the hotel car park is £12 per night and the free parking is on the streeet with a pass.
To Scarborough council" please do something about the South Bay sea front.
Its a dump, its like going back to the 1970's

Room Tip: If you can afford it pay for a sea view
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  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank TheOwls93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this reviewResponded 12 September 2017

thank you for you comments on your recent stay with , happy to hear you have enjoyed our facilities and we do hope you come and visit us next time you're in scarborough..

I am extremely disappointed that you feel Scarborough's seafront is stuck in the 70's but a lot of investment has been implemented in the town with the open air theatre and alpamare which is the largest waterpark in the UK and the new multiplex cinema that is to open for next summer.

The futurist which is directly on the seafront and owned by the council has received planning permission to be demolished and redeveloped. i do hope that a future visit to Scarborough will show that the council are serious about tourism and further improvements will be noticed.

regards Graham

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Reviewed 10 September 2017

Decided to have a night away in Scarborough and wanted a spa hotel for a bit of R&R and this hotel certainly did the job! We booked a Executive King which had an amazing sea view along the coast - the room was £153 and would have felt it was slightly overpriced if we hadn't made full use of the pool and spa facilities, which were really excellent. Although parts of the hotel felt a bit dated, the staff are friendly and really helpful - this is definitely a hotel we will be visiting again.

Room Tip: Sea views are stunning, but come at a price.
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  • Stayed: September 2017, travelled as a couple
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    • Service
Thank gillisles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this reviewResponded 11 September 2017

thank you for your comments, glad you have enjoyed your stay with us and had a relaxing time in our spa, hope to see you again soon
regards graham

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Reviewed 10 September 2017

We are now regulars at this hotel and we always enjoy our time there. It is a lovely, friendly and relaxing hotel. The rooms are very comfortable and the food is delicious. The staff are really friendly, helpful and attentive. We are very much looking forward to our next break there!

Room Tip: The rooms at the front and on the higher floors have a lovely sea view.
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  • Stayed: August 2017, travelled as a couple
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2  Thank Jacquie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this reviewResponded 11 September 2017

thank you for your review on your stay with us, am so glad to hear you enjoyed your stay , i do hope to see you again soon
regards graham

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Reviewed 7 September 2017

We stayed here on the way back from a trip to Scotland and Northumberland. An excellent hotel with lovely spa facilities. The food was excellent and we enjoyed staying here, the room was comfortable and clean. I would recommend this hotel - the only downside is that parking isn't easy.

  • Stayed: March 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank EdD846
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this reviewResponded 8 September 2017

Dear guest,
Thank you for your time on leaving your review regarding your recent stay with us at the Crown Spa Hotel in Scarborough.
I am glad that you enjoyed your stay with us and we hope to welcome you back soon in the future.
Kind regards.
Philippe

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Additional Information about The Crown Spa Hotel

Address: Esplanade | South Cliff, Scarborough YO11 2AG, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Scarborough
#4 Romantic Hotel in Scarborough
#4 Family Hotel in Scarborough
Price Range: $113 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Crown Spa Hotel 4*
Number of rooms: 115
Official Description (provided by the hotel):
The Crown Spa Hotel, Scarborough's first hotel built in 1845. The interior of the Crown still contains many of the original architectural features which is why it is often featured in many film and television productions. Along with an excellent restaurant the hotel includes the Crown Spa catering for spa treatments and health club facilities including 40ft pool, large Jacuzzi, 5 heat experience rooms and well appointed gym and studio. ... more   less 
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Also Known As:
The Crown Hotel Scarborough
Crown Spa Scarborough
Scarborough Hotel Crown

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