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Reviewed 24 July 2018 via mobile

Have stayed a few times and this hotel feels like it is slowing down. What I mean is the lack of staff and service. Everyone very polite and friendly but they don't seem to have enough staff to run the establishment. The hotel presentation is good and the whole building has been refurbished to a good standard. This view is based on my last 3 visits

Date of stay: May 2018
Trip type: Travelled on business
1  Thank Adam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2018

First impressions were very good, there has obviously been a lot of money invested into this hotel. Unfortunately our experience of afternoon tea was a total let down. Whilst the staff were friendly and polite they did not provide 5 star service which must be down to inadequate training.
The actual offering of afternoon tea was disappointing, tne sandwiches were not made of quality ingredients and were overall quite bland. The scones were good but the jam and cream offered with them was not quite enough and the cakes were bite sized. We were not offered replenishments of any kind.
This was not worth the price charged and to top it off, whilst the toilets are very nice there was obviously a problem with the drains because there was a really bad smell of sewage which seeped out to the surrounding areas.
We had high hopes for Greyfriars expecting this to be somewhere we would frequent often but unfortunately it did not live up to expectations and we will not return.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Cleanliness
    • Service
Thank jds182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2018 via mobile

We'we stayed here a few times visiting the student son, and feel we found our place. Nice rooms, excellent dining area, staff service minded and attentive. Also great outdoor area. Central location at the end of High Street, even bus stop right outside (to/from university). It's clean and well maintained. No worries here.

Date of stay: July 2018
Trip type: Travelled with family
Thank RexRodney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2018

A prominent looking hotel just at the end of Colchester’s High Street, it also includes a bar and restaurant as well as the hotel itself. Car parking is approached via a secure gate at the rear of the hotel and can be a bit tight for space if there’s a function on as there was when we returned on Saturday afternoon, but otherwise there should be plenty of space there. We went for the Marcella Suite, and this consisted of a very large bedroom, smaller lounge and a bathroom that was down a few steps off the lounge. Quite a hike if you want to go to the loo in the night! One of the reasons I opted for this room was that it was away from the road and therefore likely to be quieter, and this proved to be the case. The door to the room was not particularly soundproof and was at the top of the stairs, so there was some noise from people in the hallway or guests returning late but we only got woken up once. The bed itself was very large and quite comfy and the a/c in the room maintained a good temperature. A large TV was mounted on the wall opposite the bed and there were also built in wardrobes, a decent full length mirror, a chaise longue or two and a writing desk. The lounge next door seemed like a bit of a wasted space I thought, being devoid of much in the way of any furniture and used primarily as a walkway to the bathroom. There was another chaise longue, another writing desk, another small TV and another built in wardrobe, along with a ‘fridge and Nespresso machine. There were no complimentary snacks available, not even a biscuit, but there were a few complimentary drinks in the ‘fridge including a couple of flavoured soft drinks and a lager which was a nice touch. The bathroom was very large two with twin sinks and a bath in between as well as a separate shower cubicle, and everything was white marble. The sinks didn’t have any plugs which seems a bit wasteful, but everything else was fine, although the shower was perhaps a little on the feeble side and the temperature fluctuated slightly.

Breakfast was included and offered a good selection of both hot and cold dishes. The cold selection covered most bases, although didn’t have quite the variety of some places, with only one cheese for example, and one or two cold meats. Everything we had was very good though, especially the mackerel and smoked salmon and I thought that the quality more than made up for any slight lack of choice. In addition, the help yourself selection consisted of yoghurts, cereals, fruit (some of this ran out a bit early with no strawberries or kiwi left on the Sunday) and a good selection of pastries, although the supplied tongs to pick them up with were completely useless – far too stiff to move with one hand and wouldn’t open wide enough to actually grab anything. Didn’t anybody think to try them? We didn’t have much in the way of cooked breakfasts as we’re not big eaters in the morning, but I did have the brioche French toast one morning with maple syrup, berry compote and whipped cream, and these were very nice indeed and surprisingly filling. An Eggs Benedict on another morning was pretty good with nice crispy bacon and well cooked eggs, although the hollandaise was so thin on the ground as to be barley a dribble, so I’m not really sure whether that was any good or not.

We also ate in the restaurant one evening as part of our deal, and this too was very good with a friendly and helpful waitress (Olivia). On the whole all the staff were really very good, and I must also make mention of the Portuguese guy working in the bar who served us up some excellent cocktails and was very friendly. The only exceptions were a couple of people on reception, one of whom we asked if we could leave a letter for them to post with their mail, but apparently this was not possible. It was already stamped, so I really don’t see why this couldn’t have been accommodated. If they’re going to position themselves as the premier hotel in Colchester they have to be able to offer basic services like this. The other issue was on checking out where their system was down and we were informed that they couldn’t print us an itemised bill. That was fine, but I do expect them to be able to tell me how they’ve arrived at the random number that they’ve said I owe. She was adamant that it wasn’t possible to break it down until I said we weren’t paying if she couldn’t, at which point she miraculously found out that she could read the details off the screen in front of her. Similarly the service was on the whole slick and professional, although they struggled to cope at breakfast one morning when it was busier and the evening turn down service mentioned in the room guide never materialised. Overall I thought this was a very good hotel and wouldn’t certainly stay here again if returning to Colchester.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Blackth0rn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2018

We booked Greyfriars directly and recommend this approach to all patrons
Greyfriars located within close walking distance of the City Centre and opposite the Minories, has an interesting history and is sympathically restored into a very comfortable and charming hotel
We stayed for three nights and enjoyed excellent accommodation and hospitality
Our room was large bright and airy with every facility one can reasonably require, our bed was ideal not too soft and not too firm for uninterrupted sleep and we had the benefit of noiseless air- conditioning an essential in our spike of hot and often humid weather
Staff were responsive and helpful, capable and willing to converse about the hotel it’s history and places of interest nearby - we were impressed with the efficiency and effort to assure our stay was enjoyable
The food was tasty and well presented - we decided to dine on the three nights quickly recognising the excellent choice on the menu
We recommend this hotel without reservation it is great value for the standard and service on offer and we promise to return to this haven of welcome and genuine character

Room tip: The Venetian Suite though all rooms on the first floor are excellent
Date of stay: July 2018
Trip type: Travelled as a couple
Thank Interested20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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