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“HOSPITALITY IS THE KEYWORD HERE”

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The Castle at Taunton
Ranked #7 of 17 Hotels in Taunton
Aston Clinton, United Kingdom
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“HOSPITALITY IS THE KEYWORD HERE”
Reviewed 23 November 2011

I can imagine that young folk used to staying at chain hotels probably don't find the Castle to their taste and yes it's lost its excellent hotel restaurant and yes the car park is not very good and yes the single rooms are quite small. However it can still show the hotel chains a thing or two when it comes to hospitality. One feels staff really care and the general ambience generates a feeling of calm and relaxation . The room I stayed in was simply furnished but very adequate with a comfortable bed and an excellent bathroom. Dinner in Brazz was very enjoyable and very good value indeed (try ordering before 7pm to get a cheap but good menu).

All in all I still like the hotel but feel that Mr Chapman needs to stop relying on the past reputation and to invest in continuous refurbishement and to rebuild an image which is more current but retains the best of the Castle's traditions. Complacency will drive this hotel out of business. For instance do we really want sheets and blankets in this day and age (nice that someone turns the sheets down in the evening but the resource cost wouid be better spent on livening up some of the decor).

  • Stayed November 2011, travelled on business
    • Value
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    • Sleep Quality
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Helpful?
Thank NigelD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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635 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (144)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Canterbury UK
Level Contributor
116 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
Reviewed 17 November 2011

Back in the days of Garry Rhodes and then Phil Vickery this was the place to eat around Taunton. But now I find it all has disappeared The Garden suite was still lovely but has not been looked after or updated.
The food in the Brazz was poor and very uncomfortable both cramped and noisy. Trying to get a drink in the hotel bar you need the patients of a saint, and then to pay those prices.
The Staff were very friendly and helpful. Terrible Car Park but that has always been a problem. I do think the Hotel has lost its way or the owner are short of money.

Room Tip: Whilst I would not recommend this hotel any more the garden suites are the rooms to book
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  • Stayed September 2011, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
4 Thank Mebyon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 November 2011

Stayed for 1 night on a Groupon voucher with a friend as wanted to treat her as she had had a very trying year. Lovely greeting on arrival and easy booking in service. Had plenty of interaction with the Receptionist on duty most of day and night and must say she was an absolute star (an asset to the hotel). Housekeeping were up within 5 mins of arrival with iron. Had a beautiful room (11) could not have asked for better.

The meal in Brazz was v.good and also the service which does go a long way to having an enjoyable meal. The breakfast in the morning was also very good and waitress service very professional.

The only thing I felt that could have made stay better was the bedding! Still have the old fashioned sheets and blanket system which although lovely and clean and well made, made my sleep rather like a wrestling match. Please could you see your way to getting duvets as this would be so much better.

Otherwise lovely lovely lovely - thank you very much.

Room Tip: Ask for rooms in the turrets - Bow Suite is lovely on 1st floor
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  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank BELLA123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 November 2011

We stayed for 2 days using the Groupon voucher , what a lovely hotel and great value for money .
The rooms are individual, a good size and well equiped, very clean and comfortable, warranting a 5*, the only thing that stopped this being a excellent was the breakfast on the second day, the various items kept running out and not replaced together. The staff are really helpfull and not too over the top ,The Brazz Resaurant staff were excellent as was the menu choice and food itself , which my husband said was "the best fish he had ever had" -priase indeed for anyone who knows him.I've marked service down slightly only because of the delays over breakfast -the kitchen needs to get this together better, It was also a shame too that they charge £10 for the use of the snooker table which we felt was steep , no wonder no one uses it!
We will definately come back next year as we had a lovely relaxing few days

Room Tip: a few garden rooms are available which would have a better room but we wern't in the rooms long...
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  • Stayed October 2011, travelled with friends
    • Value
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Helpful?
Thank LoubyLouWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimbolton, United Kingdom
Level Contributor
77 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 10 November 2011

Just like its reputation,top notch !
The best of British - top room - top staff - top food and best of all, value for money!
The Brazz has a great feel about it and the staff are most attentive. The food beautifully cooked and presented. The wine good value for money even with deals on bin ends !
The dog liked it too!

Room Tip: Try room 8
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  • Stayed November 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tomsBeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Castle at Taunton

Property: The Castle at Taunton
Address: Castle Green, Taunton TA1 1NF, England
Region: United Kingdom > England > Somerset > Taunton
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Taunton
#3 Family Hotel in Taunton
#3 Business Hotel in Taunton
#8 Romantic Hotel in Taunton
Price range (per night): $195 - $326
Hotel Class:4 star — The Castle at Taunton 4*
Number of rooms: 44
Official Description (provided by the hotel):
The Castle at Taunton, your hotel in the heart of Somerset. Whether you are exploring the finest landscapes of England's West Country, seeking a wedding or conference venue or looking for fun and exciting holiday activities for the entire family - The Castle Hotel offers unrivaled accommodation with plenty of warm, friendly hospitality to make your West Country business or pleasure visit memorable. ... more   less 
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Also Known As:
The Castle At Taunton Hotel Taunton
The Castle Hotel Taunton
The Castle Taunton
The Castle At Taunton Somerset

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