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“Never again”
Review of Pirates and Princesses - CLOSED

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Pirates and Princesses
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Reviewed 17 December 2015 via mobile

Put simply it's dark, poorly maintained and the staff are more interested in messing around than taking note of what is happening. Over priced admission and refreshments with the added feeling of unease at seeing children upset and pushing each around to get their turn meant we won't ever visit again.

1  Thank Claire H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (56)
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10 - 14 of 56 reviews

Reviewed 17 November 2015 via mobile

Visited with my 3 yr old. £5.00 for her and £0.50 for me! The place is really grubby with sticky seats and tables. The floor is filthy. The slides and all of the play equipment look as though they've never been cleaned or serviced, the ball pit has very few balls, one layer if you are lucky. Next to that is an area with large balls. The rubber mats on the floor don't meet and my little one fell and hit her head on the hard carpeted floor. The area set aside for babies is full of broken toys and the toilets need to be condemned. The "owner" has her own child running loose and at her own admission she was prevented from serving hot food by the department of health, something about the water not being hot enough! The department of health needs to look at the whole place. It's such a shame as little ones love soft play and the place could be so good. I won't visit again unless it is sorted out.

2  Thank goodosdorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2015

This should be great right inside the shopping centre but although the staff were friendly the place has a tired run down feel,very poor lighting and everywhere somewhat shabby. The ladies toilets are far away from the main play area which is strange as its mainly Mums and Grans there....coffee area very messy but the children had an ok time.

1  Thank Tigpack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2015 via mobile

I am shocked this place is still open to the public in its current state and with the management behaving the way she does. The 'manager' has her daughter at work with her, she is unable to watch her so the child does as she pleases. She climbs on surfaces to get food and was running around with a butter knife trying to cut up food. She approaches customers asking for food and drinks because her mother is too busy to help her. When she does approach her mother for help she gets told off!! The manager also discloses infomation to the public about her personal life including the way her husband treats her and will quite happily have loud conversations about it so customers can hear which includes foul language. The place is filthy, it doesn't look like the play equipment has been cleaned since the new owners took over. All of the baby toys have no batteries in them so are pointless as they don't work. The seating area is sticky everywhere you put your hands and the carpet needs hoovering as there is food everywhere. The highchairs are also covered in food. I think environmental health should check this place out and either make them improve or close down, it's not a safe or healthy environment for children to play or eat in.

6  Thank lisaphilli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 12 October 2015

Small, not very clean and the worst coffee you could ever have.
I was verbally abused by a woman and the staff stood smiling. Why a woman in her 60s thinks she can threaten a 6"1 18st man is mystery. Why the staff thought it was funny is an even greater mystery

2  Thank mark s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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