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“Good value hotel with great staff”

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Holiday Inn Express Stevenage
Ranked #2 of 11 Hotels in Stevenage
Certificate of Excellence
Reviewed 30 August 2017

Very clean hotel with decent facilities and nice breakfast at this price. Staff were lovely and very on the ball. Good location near restaurants, shops and train station.

No dedicated parking at the hotel, but can pay to park at nearby Matalan or NCP.

  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Dan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty T, Manager at Holiday Inn Express Stevenage, responded to this reviewResponded 31 August 2017

Thank you Dan T for your great feedback!

I am so pleased you enjoyed your stay with us! It's great to hear that the staff were lovely and you found our facilities decent.

Unfortunately we do not have on site parking however I am pleased you took advantage of our arrangements.

We hope to see you again soon!

Kind Regards
Kirsty
DGM

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21 - 25 of 577 reviews

A TripAdvisor Member
11
Reviewed 22 August 2017 via mobile

I've stayed in a few hotels in and around Stevenage and this place always comes out top of the pile.

Great customer service from checkin in, right through to bar/food service and breakfast; through to ultimately checking out.

The team are very friendly - you can tell they are all about remembering a face and being positive and smiley in general; nothing is too much trouble for them. The rooms are very pleasant, clean and comfortable. And the wifi is excellent!

One thing to note: if you are the lower ground floor you may need to play with the lifts a little to get there! And it does tend to be a little chilly in the bar area if you fond of your beer like me!

Stayed: August 2017, travelled on business
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty T, Manager at Holiday Inn Express Stevenage, responded to this reviewResponded 31 August 2017

Thank you for your fantastic review!

It's great to hear you keep coming back to us and enjoying yourself each time you do stay.
I am so pleased you find the staff very friendly in all areas and your room to be comfortable and clean.

We hope to see you again very soon!

Kind Regards
Kirsty
DGM

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Reviewed 17 August 2017

stayed mid week for work and couldn't fault the hotel - good breakfast (compared to other HI Express) rooms seem to have been recently refurbished and and room I was in had working air con. I arrived about 19:00 and got parked without problem in the Matalan hotel across the road (as directed by the hotel), free wifi that worked well

  • Stayed: August 2017, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank pato1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty T, Manager at Holiday Inn Express Stevenage, responded to this reviewResponded 18 August 2017

Thank you Pato1967 for your fantastic review!

It's great you enjoyed your stay with us finding all aspects enjoyable and convenient. Our rooms were refurbished round 18 months ago so it is brilliant you liked our new decoration.
I am also pleased you took advantage of our discounted parking with Matalan across the road.

We hope to see you again next time you are in the area!

Kind regards
Kirsty
DGM

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Reviewed 15 August 2017 via mobile

Good location near shops, friendly helpful staff, comfortable bed. Walking distance to/from train station and bus stops right nearby. Breakfast and wifi included in room rate. Would stay here again when in Stevenage.

Stayed: August 2017, travelled solo
1  Thank carolyn m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty T, Manager at Holiday Inn Express Stevenage, responded to this reviewResponded 17 August 2017

Thank you Carolyn M for you great feedback.

I am so pleased our location was good for your visit being closely situated to the town centre and train/bus station.
It's also brilliant you found your bed comfortable and the staff helpful and friendly.

We hope to see you again soon!

Kind regards
Kirsty
DGM

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Reviewed 13 August 2017 via mobile

This was my first stay at the holiday inn and I was very happy with the visit.
The staff are very welcoming and offered a swift check in and check out.
The rooms are standard but clean and functional, good shower and a nice amount of space. Can be a little noisy with the nearby road and the planes flying into Luton . But this is something most hotels in the centre with Stevenage suffer with. They did not stop me getting to sleep.
A free breakfast is the perfect finishing touch , scrambled egg, sausage and bacon and beans. Does sound basic but you can also help yourself to the continental option. Only issue was the beans were stone cold but this is such a Minor thing.
Only problem with the hotel is parking , which they offer a basic rate of £5 for a overnight stay in a local car park.
All in all very happy and would stay again.

Stayed: August 2017, travelled as a couple
1  Thank ukpunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsty T, Manager at Holiday Inn Express Stevenage, responded to this reviewResponded 15 August 2017

Thank you for your review ukpunk. I am pleased to know how much you enjoyed your stay as you found our staff very welcoming and efficient with check-in and check out, and also our rooms were clean and spacious. I am also glad to know you enjoyed our express start breakfast, but we are disappointed to learn you found the beans cold. We will get the hot containers checked by our maintenance and also we will coach our breakfast team to ensure this won't happen again. I understand you were not happy with the onsite parking, just because we are in the town centre we have secured few spaces for blue badge holders only and we have agreements with local parking's at discountable rates. I am glad overall you are happy and thinking to visit again. We will look forward to welcome you when you are in the town.

Kind regards,

Kirsty T (DGM).

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Additional Information about Holiday Inn Express Stevenage

Address: Danestrete, Stevenage SG1 1XB, England
Phone Number:
Region: United Kingdom > England > Hertfordshire > Stevenage
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #2 of 11 Hotels in Stevenage
Price Range: $57 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Stevenage 3*
Number of rooms: 129
Official Description (provided by the hotel):
Holiday Inn Express Stevenage is located near Junction 7 of the A1(M) in the heart of Stevenage town centre, within easy access to bus and train. London Luton Airport is only 13 miles from the hotel. Tasty meals are served in the lounge and a number of good restaurants and pubs are within walking distance. If you're looking for that short weekend break or time to relax again the hotel is an ideal choice. Offering family rooms, why not explore the local area and attractions such has Knebworth House, Hatfield House, Welwyn Garden City, cathedral city of St Albans. Take a show at the Gordon Craig Theatre or visit Stevenage leisure Park. The hotel also offers 4 meeting rooms. All bedrooms are cosy and convenient with en suites, air conditioning, free Wi-Fi and flat screen TV. Guests also benefit from an inclusive buffet breakfast. Parking is available nearby. ... more   less 
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Also Known As:
Holiday Inn Express Stevenage Hotel Stevenage
Holiday Inn Stevenage
Stevenage Holiday Inn
Holiday Inn Express Stevenage England

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