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Best Western Chesterfield Hotel
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Reviews (222)
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All reviewslocal attractionstrain stationwafflesfree tea and coffeebed was comfortabletwo nightsroom was largesmoked salmonfree wificentral locationgreat breakfastcityharbour
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8 - 13 of 222 reviews
Reviewed 12 July 2017 via mobile

We had no special expectations before going to the hotel. The exterior was dated but that could be excused. Checking in and opening the room door (located in 1st floor, same as reception) to our big surprise there was a staircase down. Entering the staircase and walking down we were met with bad smell and the air was humid and hot. There was no window that could open below street level and no extra ventilation. We spent a miserable night with sporadic sleep and checked out the next morning and found another hotel 200kr more a night that was bliss compared to this. I can not vouch for any other room but stay away if you need a family room!!! The photo is what met us opening the room door.

Stayed: July 2017, travelled with family
Thank Stian Indal H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morten H, Manager at Best Western Chesterfield Hotel, responded to this reviewResponded 31 July 2017

Hello!

We are sorry you had a less than satisfactory experience at our hotel.

The room you stayed in is located in the 1st floor as you said, but there should be enough ventilation to keep it comfortable anyways. The reception can turn on extra ventilation during nights and periods of warm weather if needed. This had obviously not been done enough during your stay. We apologize for the bad smell. We do not have an explaination for this as it has not been a problem lately.

We appreciate your review and hope you would consider staying with us again sometime, and that we can provide a room that suits you better.

Have a nice summer!

Morten Hegle
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2017

On their sign it is written 695 kr a night for single room, but I was told that 795 kr was the cheapest prise for a single room.
Besides, they did not have the hygiene accessories (which was written that the guests could get if needed).

  • Stayed: June 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank nazamanish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2017 via mobile

We stayed a couple of nights on the 7 th floor. Great view over the rooftops.
The room was really hot when we arrived( solar heating!) reception gave us a remote to turn on the air conditioner which we had to return.I was surprised there wasn' t one in the room.
Bed was comfortable, bathroom was fine.
Convenient location and very close to the station.
Good breakfast and the staff worked hard to re-stock items.
Terrific cafe across the road -MaFrere- excellent coffee.
Free tea and coffee at the hotel but the water was never hot.
Would happily return.

Stayed: June 2017, travelled as a couple
1  Thank Anne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2017

The hotel is within 5min walk from station and citycenter so conviniently located. But truth must be told; it desperatly needs an renovation! Everything inside is old and worn especcially the rooms. In the room there is a fridge and and coffee/teakettle. Tv has some english channels but reception of the signal wasn't optimal so the screen was a bit "snowy". Breakfast was ok, will get you started, but has a high "fixit yourself" level. Also the yoghurt was kept out of the cooling which looked a bit odd to me. Free WiFi was good. Free wafflemaking between 18 and 21 certainly is a plus and as BW rewardsmember I thrive to select BW-hotels, but I was a bit dissapointed in this one. Stayed one night on a traintour. But for a next visit I would definatly go somewhere else; the neighbours for example

  • Stayed: June 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Richard-Roadman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2017 via mobile

Closed to the train station, easy to go everywhere. The staffs were nice, we arrived at 7:00 and they let us get into the room. The breakfast was simple but good. I loved smoked salmon!! The room was large but simple, good enough.

Stayed: May 2017, travelled with friends
Thank Nicole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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