We arrived about 2130 and they had concluded we weren't coming, despite my confirmed reservatiion. They put us up in the Thon Princess hotel just down the street instead and paid the difference in price. I think we got the better of the deal as the Princess included breakfast. It did take about 15 minutes for the desk clerk to call the manager and figure out what to do. So I can't say anything about the hotel other that they did make things right.
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