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All reviews caviar northern lights located close basic room breakfast spread free coffee reception area rooms are nice fantastic breakfast the main street central location junior suite midnight sun hotel room single room salmon reception desk
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Reviewed 21 August 2015 via mobile

My only complaint is that we only had one night in Tromso! The staff was welcoming, the breakfast was amazing and the view from our room was incredible! We were on the 7th floor in room 715. Tromso is such a beautiful place and I hope I can return there for a longer stay.

Date of stay: August 2015
Trip type: Travelled with family
Thank Lvn4vacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria K, Manager at Scandic Grand Tromso, responded to this reviewResponded 28 August 2015

Thank you for reviewing us, and thank you for such great words! We are so happy that you had a great time here in Tromsø and while visiting our hotel. Team Scandic Grand wish you a warm welcome back next time your're in Tromsø. Kind regards Maria

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Reviewed 5 August 2015

The hotel is a bit worn, and could need some upgrading. The location is good,just a short walk to the harbor, and walking street.
The breakfast is basic, they are not so fast to fill up things, and we had to wait a while for bread and boiled eggs..
During our stay ( on Saturday), the hotel ran out of coffee.... Not very professional.
The staff was not very welcoming, and we felt that we "bothered" them when asking about things.
Our room had windows out towards a busy street, so it was quite noisy when opening the window.
Cleanness could have been better, one day housekeeping didn't show up at all.
We did not eat dinner in the restaurant, as it was only open for groups ( busloads of tourist) that had ordered in advance.

Date of stay: August 2015
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank TripMember080620151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria K, Manager at Scandic Grand Tromso, responded to this reviewResponded 19 August 2015

Thank you for reviewing us!
We are sorry that we did not live up to your expectation this time. Usually our guests are loving our breakfast, so it must have been a mistake this time. Regardless of this and the other things you are mentioning, we hope that you will give us a second chance some other time. Please make contact with our manager and we will arrange someting for you - for your next stay here :)

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Reviewed 2 August 2015

This hotel's name alludes to former glory, but trust me, the grandness is no longer there. It is OK, unless you have paid in excess of 1000 NOK per night for the room, but nothing more. Location is good, but that goes for every hotel in Tromsø as the city is really small and compact, and there are other hotels within a few blocks that are better. For example, the Scandic Ishavshotel is much better, and also offers a much better view of the scenery that Tromsø is so famous for, as well as a chef that cooks your eggs and omeletts to order. The breakfast at the "Grand" is particularly poor, especially if you like to enjoy a full "English" with eggs and bacon and all the other trimmings. The eggs are fried allright, but they are presented in a manner that just seems unnessecarily cheap; one single rash of bacon strewn across each partly dried out fried egg. If you want more bacon, then you have to "steal" some from the other eggs. I like bacon, and I expect to be able to have at least a couple of rashes per egg. The selection of juices is limited to orange and apple made-from-concentrate - no freshly pressed juices. The choice of bread is limited to the usual uninspired white and brown loaves and the rest of the breakfast offering isn't really worth mentioning at all. The rooms are OK, clean but somewhat worn, my TV remote looked really disgusting and full of grime from previous guests, and the rest of the hotel is clearly due for updating and some refurbishment. Wifi was less than adequate in my room, and I eventually had to switch to 4G. If your're looking for a quick in-and-out stay in Tromsø at a fair price, then this hotel is OK. But if you are planning to enjoy your stay, then I recommend you look elsewhere.

Date of stay: July 2015
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank iParrington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria K, Manager at Scandic Grand Tromso, responded to this reviewResponded 19 August 2015

Thank you for reviewing our hotel. We are really sorry that we did not love up to your expectations, and that we failed to show you what a great hotel we have. We are taking your comments seriously, and will see if there are things we can do better in the future. Nevertheless, we would like you to try us again some other time, so that we can do it better. Please make contact with our manager if you want to book your next Tromsø-trip. Best wishes, Maria.

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Reviewed 7 July 2015

The People working at the hotel is very helpfull and nice. Breakfast was very good With a lot of various Food.
The room was ok except for the shower. The water flow outside the showercabinet .
There was also very warm inside the room and since the traffic passed outside there was no issue to open the window .
The hotel is in the city center and short walk to sights, buses aso.

Room tip: Rooms away from the streets should be quieter.
Date of stay: July 2015
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Torunn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria K, Manager at Scandic Grand Tromso, responded to this reviewResponded 19 August 2015

Thank you for your kind review. We are happy that you had a nice time here, and hope that you will come back some other time to visit us!

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Reviewed 4 July 2015 via mobile

amazing hotel with fabulous views of the mountains. Breakfast best quality and variety I've ever tasted and I have visited dozens of cities. Beds extraordinarily confortable also best ever and room always right temperature nice and warm. Very friendly staff on hand to advise and free tea, coffee and hot chocolate whenever you wanted. Wonderful!

Date of stay: June 2015
Trip type: Travelled solo
Thank ingridlauraf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria K, Manager at Scandic Grand Tromso, responded to this reviewResponded 19 August 2015

Thank you for the fantastic review! You made us so happy! We wish you a warm welcome back som other time, maybe next MSM?

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