We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (1,413)
Filter reviews
1,413 results
Traveller rating
327
587
325
111
63
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
327
587
325
111
63
Show reviews that mention
All reviews train station shopping street convenient location excellent location minute walk public transport wien city mariahilferstrasse kettle supermarket
Selected filters
Filter
Updating list...
143 - 148 of 1,413 reviews
Reviewed 22 September 2017 via mobile

Good location, convenient to anywhere you need to go.
Good service, staff speaks good English. Very friendly.

Clean room, but I can't rate it as a 4 star hotel. Room and bed are on the smaller side. Very little space to move around or to store luggages.

Date of stay: September 2017
Trip type: Travelled with friends
2  Thank 728wh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarkHuber, Manager at Hotel Mercure Wien Westbahnhof, responded to this reviewResponded 26 September 2017

Dear W H,

we very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof.

Thank you for the positive assessment.

But we regret that your experience with the space offer our rooms did not meet your expectations; please allow us to express our sincerest apologies.

Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one.

Yours sincerely,

Mark Huber
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017

Mercure Westbahnhof is an old-time favourite.

It used to be very practical when you arrived by train at Westbahnhof. The hotel is just across the road. Now that the new Main Station is in operation it is less practical. All international trains arrive there (Hauptbahnhof) . You can go to Salzburg or Linz for example from the old but nicely refurbished Westbahnhof. The station is full of shops and eateries, however it became cleaner and quieter.

Mercure Westbahnhof is very close to everything. You can take the underground that goes directly to Stephanskirche or the beautiful historical centre of Vienna.

The hotel has not changed a lot. The rooms are not too big, but clean and practical. If you are sensitive to noise, ask for a quiet room overlooking the yard. The noise from the street is unbearable. You cannot sleep with the windows open. You better come in winter if it is a problem with you, when you keep the windows closed anyway.

The beds are very comfortable but the blankets are made from some synthetics which are very hot even on cool days. So we removed them from the cover and this solved the problem.

Breakfast is ok with the exception of the scrambled eggs that is tasteless and looks like some yellow porridge. Boiled eggs are a better option. The rest is fine. Waiters and the whole staff in the hotel are very kind and helpful.

Room tip: Ask for a quiet room facing the yard. The noise from the main road is terrible.
Date of stay: September 2017
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Peter543for
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarkHuber, Manager at Hotel Mercure Wien Westbahnhof, responded to this reviewResponded 20 September 2017

Dear Peter543for,
thank you for staying with us at Mercure Wien Westbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us.

Best regards,

Mark Huber
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2017

I visited this hotel for the second time after 6-7years and it was a nice surprise. Everything was over the expectations - staff very helpful, breakfast buffet really nice and the room was also nice. I only mentioned that I'll be coming with my 2y and 1y old and they prepared cribs without me asking for them.
I will return here for sure!

Date of stay: July 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank gutzanu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarkHuber, Manager at Hotel Mercure Wien Westbahnhof, responded to this reviewResponded 25 August 2017

Dear gutzanu,

Thank you for taking the time to review your stay at Mercure Wien Westbahnhof. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts.

On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future.

We are happy to hear that you would like to return to our hotel - we all hope to welcome you as a guest soon again.

Best regards,

Mark Huber
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2017

This was the 3rd hotel in the Mercure chain that poked and it seems like an hider hotel that has been updated but could use a little work in the guest rooms. The lobby is nice, breakfast buffet generous and staff was very helpful.

Date of stay: August 2017
2  Thank Diane Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarkHuber, Manager at Hotel Mercure Wien Westbahnhof, responded to this reviewResponded 25 August 2017

Dear Diane Z,

Thank you for staying with us at Mercure Wien Westbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest.

We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback but I also appreciate your honest critique. We have plans for the future but we are unfortunately not able to change the whole layout of the rooms. We thank you for you patience, though and hope this is not too much of an inconvenience for you.

We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us.

Best regards,

Mark Huber
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2017 via mobile

If they said it's a 3 star hotel I would then say its services are moderately fair... but it is a 4*er.
Poor services, single rooms smaller than in London (If you can imagine that). Not all rooms have safety boxes! in this 4* hotel.
Internet speed takes you back to the 54k modem dial up era.
Dated furniture and poorly maintained bathrooms.
For the good staff, I would say its convenient location near the train and metro station, its friendly personnel and the sauna.

Date of stay: August 2017
Trip type: Travelled on business
2  Thank ZPtraveller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarkHuber, Manager at Hotel Mercure Wien Westbahnhof, responded to this reviewResponded 17 August 2017

Dear ZPtraveller,

I am very pleased that you took the time to review your visit with us at Mercure Wien Westbahnhof. Thank you for your review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge.

Please accept my apologies for the safe. If you would like to book for next time, these categories comes with an in-room safe box automatically: Superior and Privilege Rooms and the Suite.

Oh your behalf I have already contacted our internet provider to verify the speed of the connection and ask to fix it if necessary.

We really appreciate your positive words for the service quality of our team and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services.

I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back.

Best regards,

Mark Huber
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews