Staff not well trained. On check in was allocated a room on executive level. I booked a room with a king bed and thought this was the floor with this bed type. I was told to use the lounge on this floor for breakfast after going to the restaurant on the ground floor. After starting my breakfast on the 12 th floor lounge I was told to leave.I was not allowed to use this lounge. The staff were very offious. On checking at the reception I was told that I was upgraded to the executive floor and this did not entitle me to use the lounge on that floor. If only I was told this when I booked in !!
- Official Description (provided by the hotel):
- Featuring contemporary decor, the award-winning Hilton Vienna hotel is one of Austria's premier hotels. Set in the heart of Vienna, the hotel is just 16 minutes from Vienna International Airport by the city airport train. The main sights and most fashionable shopping streets are within walking distance.Relax in our comfortable guest rooms and enjoy a high standard of amenities. Located on the higher floors of the hotel, the Executive rooms offer breathtaking views over Vienna and exclusive Executive Lounge access with complimentary continental breakfast, drinks and snacks. Upgrade to a bright suite for extra space and excellent views from the private balcony. Try innovative Austrian cuisine on the alfresco terrace of S'PARKS restaurant or enjoy Austrian wines and Viennese coffees at the Lobby Bar & Lounge at this Vienna hotel. Work out in the well-equipped gym or unwind in the sauna, steam bath and relaxation area. ... more less
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- Also Known As:
- Hilton Vienna Hotel Vienna
- Hilton International Vienna
- Vienna Hilton International