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All reviews schonbrunn palace palace grounds park hotel city centre summer palace main building executive room guest house beautiful hotel underground station public transport room was large location is great christmas market mini bar air conditioning reception staff
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Reviewed 4 April 2018 via mobile

Stayed here for 3 nights over the bank holiday weekend.

Good points - comfortable bed, nice breakfast, good location.

Not so good - the mould in the bathroom at the corner of the shower was disgusting and water stains on the bathroom ceiling from a historic leak. The television in the bedroom had no British channels at all and there was no tea/coffee making facilities. The bedroom door was also temperamental and had to be slammed in order to close. This was the case in many other rooms as we heard doors slamming all day and night. I very nearly cut my lip on a glass cup in the breakfast area (photo attached) as it had a deep sharp cut on the rim. All of these issues should not be encountered in a 4 star hotel.

I would not return to this hotel. I have stayed in much better 4 star hotels where attention to detail is clear.

Date of stay: April 2018
Trip type: Travelled as a couple
1  Thank karenbaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkhotelSchoenbrunn, Leiter Gästebetreuung at Austria Trend Parkhotel Schoenbrunn Vienna, responded to this reviewResponded 4 April 2018

Dear Karen,
first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative.
We were delighted, that our good Location, our comfortable beds and nice buffet-breakast were able to impress you..
We regret deeply that our hotel did not meet your expectations and we assure you that this does not correspond to our usual standard. We have to apologize for the inconveniences during your stay. Even if your experience with us has not been as expected, it helps us further to improve our product and service. Of course we will discuss these points in our quality meeting.
Furthermore we would like to offer you politely our Executive rooms, our Executive Deluxe rooms, our Suites and our Kaisersuites - in these categories the tea facility, the (non-alcoholic) minibar and our buffet-breakfast is included, as well a lot more advantages and amenities.
It would be a great pleasure for us to welcome you as our guest again.
Your Austria Trend Parkhotel Schönbrunn Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

We are a family of five adults and had to be in Vienna for about a month. We started our stay at the parkhotel with the intention of moving to an apartment. We then decided to stay at the hotel instead for the duration of our stay. That was a great decision. The staff was very accommodating with super reasonable rates, spacious rooms and a nice atmosphere. The hotel is located next to the train station, the Shonbrunn palace. Restaurants, retail shops and supermarkets are all within walking distance.

Date of stay: March 2018
Trip type: Travelled with family
Thank samaraandwes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkhotelSchoenbrunn, Leiter Gästebetreuung at Austria Trend Parkhotel Schoenbrunn Vienna, responded to this reviewResponded 3 April 2018

Dear guests,
first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel.
If you are planning your next trip to your exciting city, we would be delighted to be your host again.
Kindest regards
Your Austria Trend Parkhotel Schönbrunn Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2018

The Parkhotel Schoenbrunn Vienna is a good option and not expensive compared to other hotels in Vienna. The entrance is very nice, staff in the hotel is friendly and helpful. The hotel is not located in the city centre but public transportation is just around corner and takes you anywhere. Wifi worked well throughout the hotel and in my room. The room was large, a bit dated, but functional with a lot of space to work. Breakfast is very good. Recommended.

Date of stay: March 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank OD243
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkhotelSchoenbrunn, Leiter Gästebetreuung at Austria Trend Parkhotel Schoenbrunn Vienna, responded to this reviewResponded 23 March 2018

Dear guest,
first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our Hotel and that you enjoyed your stay.
If you are planning your next trip to your exciting city, we would be delighted to be your host again.
Kindest regards
Your Austria Trend Parkhotel Schönbrunn Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2018

We just spent five weeks at the ParkHotel Schoenbrunn in Vienna. It is very modern and is still being updated. A very large place with a wide variety of room categories. We found the staff to be extremely helpful and friendly during our entire stay. The breakfast offered each morning is extremely varied and large. The cafe offers very good food and service. We had a lot of meals there. The hotel is close to a number of great restaurants in the neighborhood. It's a great area.

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank jhende4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkhotelSchoenbrunn, Leiter Gästebetreuung at Austria Trend Parkhotel Schoenbrunn Vienna, responded to this reviewResponded 23 March 2018

Dear guest,
we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and also in Vienna. Since all members of our team are giving their best every day to provide great service, we will definitely forward your praise to our staff.
We are looking forward to welcome you again!
Your Austria Trend Parkhotel Schönbrunn Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2018

This superb, plush hotel is situated 200m from the Heitzing tram and undergound interchange, allowing easy and quick transfer into the city centre without the need for a car. The rooms and public areas are of a high standard, with a peaceful central garden square to relax after a hectic day. Food is excellent, though a little pricey and the cocktail bar is a good place to unwind. Car parking is in an adjacent parking house and is secure but expensive, even by European city hotel standards. Service is attentive and pleasant. The Schonbrunn Palace and Gardens are across the road and there are some nice restaurants in the hotel area. All in all this is an excellent, though not cheap, hotel.

Room tip: Try and ask for a room that opens out onto the inner garden area.
Date of stay: June 2017
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Kelly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkhotelSchoenbrunn, Leiter Gästebetreuung at Austria Trend Parkhotel Schoenbrunn Vienna, responded to this reviewResponded 20 March 2018

Dear Heribert,
we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna.
We are delighted, that you liked our rooms, the public Areas as well as our Restaurant ant our bar..
Unfortunately we do not have an own garage and therefore we are happy to offer our guests a public garage next to the hotel. Therefore we are not able to influence the prices - we are really sorry!
We are looking forward to welcome you again!
Your Austria Trend Parkhotel Schönbrunn Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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