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Reviews (249)
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All reviewsbelvedere palacemodern feelingwalk in wardrobespacious suitegarden viewtram stopwien hbfsitting areahotel is locateddirectly across the streetwifi connectionmain stationbreakfast was includedseparate toiletvienna cardgreat roombusiness trip
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Reviewed 1 July 2010

We stayed here for 2 nights in June 2010. In a word, the hotel is lovely. Located in the 4th district close to Belvere Castle, the tram line (Line D) is 3 minutes away and Stephansplatz (city centre) is 4 stops away and less than 10 minutes. The suite we stayed in was the Residence suite and it was fabulous. Tastefully appointed and with all the necessary creature comforts. The size is excellent and the price, well, not the cheapest but well worth the money. The breakfast buffet is excellent and at 7.50 Euros, it is really excellent value for money. So for all the above, you should choose the Pakat Suites! Now for the 'slack' part! The service!! There is 1 guy - Karl Kuta! Ask for him, please. He is excellent, courteous and interested. The other reception staff - Lucia, Nicole, etc, all totally disinterested, rude and for the lack of a better phrase "should find jobs they like"! I am sure they can be better if they bothered!! My appeal to the hotel owners is that they should employ better staff!! The Pakat Suites is fabulous but staff (except Karl) make the review mixed and average. We would stay here again only if the staff are better!

  • Stayed: June 2010, travelled as a couple
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1  Thank ShSuKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2010

overall a very pleasant stay at Pakat Suites. The only minus was the lack of internet in our room, although the website made us believe there was free wifi everywhere, we ended up in the lobby which was the only place with reception. Very helpfull staff, clean rooms, nice linnen and super shower.

  • Stayed: June 2010, travelled on business
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Thank Wendelien D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2010

We stayed for 4 nights and agree with all of the other reviews written so far. The staff were very friendly and accommodating and the breakfast was always fresh and tasty with lots to select from. The only negative about our stay was the air con in our room (604) wasn't very efficient. We did mention it to the staff but there seemed little that could be done. Since the hotel is located in such a quiet area, we were able to open the windows and have a very good nights sleep. Our room wasn't the size that everyone else is raving about but quite roomy and spacious nonetheless. Everything in the room was finished to a very high standard and worked as good as it looked.

  • Stayed: June 2010, travelled as a couple
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Thank EpiphanySD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2010

What a great hotel, spotlessly clean, staff so helpful and friendly. Our room was huge, lovely and quiet and the bathroom was fantastic. As another person said it is a little out of town but the walk in is lovely and we didn't mind as it only took us 10 - 15 minutes which is worth it for the experience of the hotel. The breakfasts were also brilliant, can recommend the omlettes and all the other goodies on offer including the sparkling wine to make the stay even more special.

  • Stayed: March 2010, travelled as a couple
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Thank we2StocktonOnTees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2010

I just came back from a short trip to Europe with my mom and for 2 days we happened to stay at this hotel in Vienna. I need to say that this hotel has far exceeded my expectations. The room was really fantastic, they are actually all suites designed for an extended stay so you get a really spacious room which has a partitioning wall in the middle which gives you the sitting area and the bedroom on the sides. On both sides of the wall was mounted a plazma Tv which was tuned into Russian channel immediately which I found to be a particularly nice touch for me and my mom. Bathroom was really state of the art and one more nice thing was that toilet and bathroom were located in different parts of the room so it is particularly convenient went you are travelling not alone. Bed it's their another piece of pride and I can now understand why, so soft, you have almost a feeling that it wraps around you.
Location wise it was also perfect, just 10-15 minute walk from the Opera house and if you take a tram which is 2 minutes away from the hotel then you are there within 5 minutes. For those who know the hotel is located just outside of Belvedere palace side entrance.
Staff was reall great and helpful. One girl at the reception really did a fantastic job cancelling my reservation in Prague, she called the hotel herself, wrote to them got the confirmation, she just did everything and I didn't have to worry about anything.
I think that this place has really fantastic value for money as I believe 150 euros per night in Vienna was far worth the quality of this hotel. Excellent place, highly recommend it to anyone travelling on business or leisure.

  • Stayed: May 2010
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1  Thank AnnaKov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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