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All reviews packed lunch klaus veronika soup main course perfect hosts owners and staff small drink nothing is too much trouble cakes breakfast buffet train noise offer advice pack a lunch suggested walks home from home town centre baked beans
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Reviewed 9 September 2018

My wife and I have just returned from our annual two weeks at the Hotel Edelweiss run by Klause and Veronika.. I have lost count of the number of times we have stayed in this establishment which speaks for itself. Klause and Veronica take customer service to a new level. They have the knack of making each guest think that they are the most important one in the hotel.
They have an amazing knowledge of the area and have always have got time to give advice.

  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank kenneth e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2018 via mobile

Returned last week from a fabulous week’s holiday in Kitzbuhel (15th - 22nd August). This hotel really is home from home! From the minute we arrived we were made to feel so welcome from Veronica and Klaus the owners, nothing was too much trouble, they went out of their way to make sure we had everything we needed at all times. The home cooked food was plentiful and very tasty. We had a glass of wine or beer included with our meal, in addition to afternoon tea and cake served every day between 3.30 and 5.30pm. Breakfasts were delicious with a choice of hot and cold buffet and we were encouraged to make packed lunches to take out for the day with everything we needed to make the perfect picnic ... fresh rolls, ham, cheese, salad, fruit, wafer biscuits and a choice of juice drinks in cartons and plastic bags to put it all in, which saved us buying lunches out. We stayed in room 302 on the top floor which was very comfortable and cosy with a balcony which had amazing views of the mountains and cable cars. The lounge/bar area was really homely and we enjoyed meeting up with fellow guests who we shared stories of our day’s adventures. The herbal sauna was a bonus after a day’s walking to relax aching limbs! All in all we had a lovely holiday in a beautiful sophisticated town with plenty to do and see in the surrounding area. We hired bikes for the day which was a great way of getting about and bought a 3 day flexi lift pass to use on the many chair lifts/cable cars in and around Kitzbuhel. Just a 30 walk away is the Schwarzsee lake which is great for swimming/sunbathing. Wouldn’t hesitate in returning to this superb hotel. Missing it already!!

Stayed: August 2018, travelled as a couple
Thank heatherb1708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2018

We read all the glowing reviews before booking and agree with them all - it's really difficult to find anything new to say. Our room was described as a small twin, but was perfectly adequate with lots of storage space. Despite having very hot weather and sleeping with the balcony door open, we had no problems with any train noise.
In the pleasant lounge and dining room, soft music plays in the background and the whole experience is very relaxing. Klaus, Veronika and their staff work very hard to ensure everything runs like clockwork. On a first visit to Austria, we certainly made the right choice of hotel.

Room Tip: 118 is a quiet room with good views and a corner balcony
  • Stayed: August 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Libertina888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2018

We have never felt so welcome at a hotel. The personal touch provided by owners Klaus and Veronica was second to none. At each meal time both were present in the dining area and between them visited every table to check that everything was Ok and to enquire about plans for the day. Both had an incredible knowledge of the local area and whatever the walking route, bus or train journey, they would spend time with each guest giving advice on the best route and the most convenient transport. We soon learnt that we were in the minority of guests there for the first time, with some on their fifth or more visits. It is easy to see why. The manner of Klaus and Veronica set the tone for the hotel and by the end of our stay, we felt as though we were part of an extended family. This was exemplified on the final evening, when most of the guests were gathered in the hotel's comfortable bar area, chatting about the highlights of their week. As we were waiting outside for our coach to take us back to the airport, Klaus and Veronica were there to help with the suitcases and to thank us personally for staying with them.

Room Tip: Most rooms have a balcony but ours didn't.
  • Stayed: August 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank mitchelmore123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2018

This hotel is truly amazing! All of the staff are friendly and nothing is too much trouble for the owners, Klaus and Veronika. Despite being in the bottom garden apartment right next to the train line, the noise didn't bother us too much and the room was spotless and cosy. All of the food was delicious with a good variety of options, and every mealtime we were greeted with a smile.There was so much to do, including walking, cycling, trips and swimming, that over our two weeks we never had a boring moment. Overall this was a brilliant hotel in a stunning little town and the only downside was we never wanted to leave!

  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank SomeoneYouUsedToKnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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