It's going to sound like I'm a massive complainer here but rest assured I'm well traveled and have never had to write a complaint like this before.
At first, everything looked good from the pictures. However, we discovered there were a few negative points which had we known, would not have booked this Villa. The Management were very helpful to start off with but it seemed to go down-hill once we raised our concerns about a few things.
The Villa itself is very nice, clean, and modern. However, there is no mention of it being totally inappropriate for children of any age. The only trace of anything for children was a single high chair. No utensils, plates, cups, books, toys, etc. Although there was a pool and large garden there was nothing there for our 3 year-old son and were thankful we brought a few little toys with us. We even purchased a few garden toys when we went into town. No stair gates either, which would help as there are many stairs.
We paid the extra money to have the pool heated but wished we hadn't. Even though we emailed weeks ahead of time to make sure the pool was heated when we got there we soon discovered it was fairly cold. A new heater had been installed but as the electricity hadn't been updated the heater couldn't run at the same time as the air-con and dishwasher. We tried numerous times with the Manager, to have the pool brought up to temperature but were told it was warm enough. Try telling that to my 3 year old who went in for 2 minutes and got out shivering. In total we used the pool twice during our stay for about 5 minutes each time. Some of our party didn't even get in when they felt how cold it was. I would say Management dealt with the situation very poorly and when we asked to have all, or even half the money returned we were told there would be no refund. In fact, the pool heating states it must be paid for locally on arrival. However, they immediately took the money from the breakage deposit fee. We would have NEVER paid for the pool heating if we were to pay once we arrived. I emailed every day to have the temperature turned up but they kept saying no and that it was a normal temperature for Portugal. I've been to Villas with heated pools many times in Portugal and they have always been much warmer than this. Perhaps they should not run the heater on a timer and restricted temperature and also invest in a pool cover.
We were very surprised that the resort itself was run down and not appealing at all. The roads are in a terrible state and there are many run down and deserted Villas. Allot of random dogs running around as well so be careful if you're out walking as they're not the friendly, petting type. Rather just picking through the large garbage bins around the resort. This place really is in the middle of nowhere. This can be nice at times but you were a half hour drive to a proper supermarket and the local beaches were not picture postcard.
This place may be perfect for some but I would be cautious if you are looking for anything else other than sitting around on Wifi or golfing. Luckily we traveled well out of the area everyday and got to visit some very beautiful towns and beaches.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
|Friends getaway||Large groups|