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“Why is this a 5 star hotel?”

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Radisson Blu Hotel Altstadt, Salzburg
Ranked #31 of 132 Hotels in Salzburg
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Why is this a 5 star hotel?”
1 of 5 bubbles Reviewed 27 December 2011

Horrible to say the least. The noise from the bar did not allow us to sleep for 4 nights. They finally changed our room. But besides that terrible service, definitely not deserving of 5 stars and the money paid for it. Unfriendly, unhelpful staff in general. On Christmas eve kids wanted to stay in and at 7 pm Wanted dinner, they refused to bring food to the room because it was Xmas and the restaurant had a set menu. We asked for a table at restaurant, they said no table left. We asked for suggestion, hoping they would bring food for small kids, answer was walk around and find a restaurant to eat at.Unsmiling reception staff, pretty uninformed. Rooms mediocre, location good, but does not make up for the endless noise and miserable service. I don't know who rated this place 5 stars.

Room Tip: Not in the main building, stay in annex...
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pirpg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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752 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (124)
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English first
London, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 7 December 2011

I stayed with my Mother on a pre-christmas break to this wonderful City. We found the hotel very easily from the airport using the number 8 bus straight to the town centre.

There are two entrances / exits to the hotel one at the front facing the river and one at the back facing a small road leading to the main square. Reception staff were rather lacking - I had pre-booked a package and already paid in full. They asked for a credit card for extras and tried charging me 700 Euros!! Luckily I was on the ball and told them no!

We were shown to our room on 4th floor, facing the river with wonderful views and lots of space. Unfortunately at 11pm that night the music, shouting, singing and general catawalling began and we got virtually no sleep. I asked at 8.30am the next morning to be moved to another room when we returned from our day out, and they didn't note this request saying there were no rooms. After some argument and my asking for a full refund - a room was magically produced which was over the other side of the hotel and thankfully was much less noisy - although half the size of the first room.

The rooms are very hot, even with the rads off - which I didn't expect in December!

Other Bad points:- Rubbish pillows, cheap and nasty duvets, lack of lighting in rooms, only ONE english tv channel (CNN),

Good points:- Location is fabulous, couldn't be closer to the Christmas Markets and everything in the centre, river views are lovely if you can put up with the noise and lack of sleep, free internet and printer meant I could check us in online for our return flight - a godsend, bathrobes, slippers and fruit bowl in Executive rooms, very nice porter staff who were helpful and friendly.

Overall I would not stay at this hotel again, its only a 4 star in reality not a 5.

Room Tip: Ask for a high room NOT facing the river
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank therosebud_14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 22 November 2011

Aside from the river side location, the architecture of this very old hotel building and it's sense of history is one of several assets. We had to wait to access our room, but the size and facilities were good enough. The heating is unsophisticated - rads on boil, off, in November freeze. Breakfast was fine, there is a small bar but we did not use the restaurant. Staff are friendly and helpful. No general access to wi-fi or internet.
Smoking is not allowed in the hotel, but in the adjacent cafe/bar (a discrete part of the hotel) - many bars etc in Salzburg still allow smoking, much to my surprise. This cafe could be a source of noise if your room overlooks the inland street - our room faced the river and was quiet.
a good hotel but not 5 star.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hezz40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 1 November 2011

This is the second night in the hotel, 2am and I haven't slept an hour. The NOICE from the bar is unbelievable!!! Drunk people shouting, picing on the hotel wall and throwing up! I feel like staying at the stadion with hundreds of drunks. Room is unbelievebly WARM, impossible to breath. Never coming back even for free!!!!!!!

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dajur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 23 October 2011

This hotel was well situated. We walked out the rear entrance of the hotel right into the old part of Salzburg. The statue of Mozart was only a couple of minutes away. The room had character because it is an old building, but decorated very nicely and very comfortable. Luckily there was a portable airconditioner in the room, because it was quite warm in the room when we arrived. The only issue was parking. There was no place to pull up in front of the hotel as the street was already full of cars. Luckily, after a few minutes we found a space down the street and told the hotel staff where our car was. The next morning, they brought the car around with no trouble. I would definitely recommend staying here.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angelvoice836
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel Altstadt, Salzburg

Property: Radisson Blu Hotel Altstadt, Salzburg
Address: Judengasse 15, Rudolfskai 28, Salzburg 5020, Austria
Phone Number:
Region: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#24 Luxury Hotel in Salzburg
Price range (per night): $230 - $582
Hotel Class:5 star — Radisson Blu Hotel Altstadt, Salzburg 5*
Number of rooms: 62
Official Description (provided by the hotel):
In the centre of Salzburg; landmark building can be traced to the 14th century; near all major points of interest & shopping. ... more   less 
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Also Known As:
Radisson Salzburg
Salzburg Radisson

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