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All reviewsprivilege roomold townnice hotelnespresso machinethe riverwalking distancethe air conditioningpleasant stayshort staycentre of townreception staffshower headpublic transportcomfortable roomon footconvenient locationrailway station
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54 - 59 of 866 reviews
Reviewed 5 April 2017

The location is nice. The old town and Schlossberg is within 10 minute walk.

The staff at the reception were very friendly.

The room though did not give a comfy feel because of the linoleum (!) flooring.

  • Stayed: March 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Eugene R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander_Mitgutsch, Stv. Direktor at Mercure Graz City, responded to this reviewResponded 10 April 2017

Dear Eugene R.,

thank you very much for your time to write and for sharing your impressions of your last stay with us.

A special thank you also for your comments about the flooring; please note that we do not have carpets anymore due to hygienic reasons but we will equip the rooms with small carpets now.

Looking forward to welcoming you soon again,

Alexander Mitgutsch
Assistant GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2017 via mobile

Hotel basement parking at euro $15 per night. Great location , 1 min walk to farmer market in the morning. Reasonable price with comfortable room for triple. Warm and nice greeting from reception. Hotel offer late check out service.

Stayed: March 2017
Thank Chan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander_Mitgutsch, Stv. Direktor at Mercure Graz City, responded to this reviewResponded 20 March 2017

Dear Chan M.,

thank you very much for your time to write and for sharing your impressions of your last stay with us!

It is my pleasure to read that you felt welcome and comfortable during your stay and I am looking forward to welcoming you soon again at the Mercure Graz City.

Best regards,
Alexander Mitgutsch
Assistant GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2017

The Mercure Graz is in an excellent location 800 m
etres from the main station serviced by two bus lines. A feww hundred metres from the old town and excellent shoping and sightseeing. The lift to the top of the hill overlooking the old town offers great views. There is a cafe with excellent light menu

  • Stayed: February 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander_Mitgutsch, Stv. Direktor at Mercure Graz City, responded to this reviewResponded 20 March 2017

Dear Steve C.,

thank you very much for your time to write and for sharing your impressions of your last stay with us in Graz!

It is my pleasure to read that you enjoyed your time in Graz and I am looking forward to welcoming you soon again!

Alexander Mitgutsch
Assistant GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2016

Friendly, clean, good food, great location.
Hotel is easy to be reached from the train station (only 2 or 3 bus stops) and then the city center of Graz is just 10 minutes walking (5 minutes to the 'Kunsthaus', then cross the Mur river and you are there).
Modern, clean guest rooms, good breakfast quality and variety (could be a bit more focus on local specialties though, just as a suggestion). We also used the bar on one evening, nice selection of wines and bar snacks.
We will be back!

  • Stayed: December 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank expatjakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2016

I would say, that I did expect a bit more from 4**** property... Hotel was booked last minute: 2 times x 2 nights each. Being a Gold Accor member I was expecting something "nice" from the hotel, especially due to Christmas period. However, nothing has been offered, even welcome drink, which should be a part of Gold privileges. Lady at check-in said - "There is a free minibar in the room, Enjoy it!" Important to mention, that mini bar is included to the price of Privilege room, which was originally booked. Of course, no room upgrade has been offered, inspite of the fact that rooms of higher category been available on the web-site. So -- nothing has been offered for Gold members.
Additional negative notes:
1) salads in the restaurant bar was not available due to absent of some ingredients (I would say - funny reason! :) )
2) I did ask for additional pillows - pillows came without pillowcases :)
3) my request to get additional towels (original towels are quite small and became wet after first use) – no reaction at all.
I would say, that level of hospitality was very close to Zero. Especially from Lady at Reception desk (probably, she was not happy to work during Christmas, however, this is not a sufficient reason to not even try to smile to the guests)
Important to mention, two positive things:
1) high quality of housekeeping
2) very friendly Lady at check-out – it seems, she was very upset to know, that I did not enjoy my stay. And she offered the chocolate as an excuse (unfortunately, I don’t eat chocolate :( )
As a resume – nice hotel (nothing special, but standard Mercure property), however, customer service and hospitality should be improved.

  • Stayed: December 2016, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank ValentinVV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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