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“Incompetent, arrogant and disorganized” 1 of 5 bubbles
Review of Novotel Monte Carlo

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Novotel Monte Carlo
Ranked #7 of 10 Hotels in Monte-Carlo
Certificate of Excellence
GreenLeadersSilver level
Stuttgart
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Incompetent, arrogant and disorganized”
1 of 5 bubbles Reviewed 2 March 2012

I stayed in Novotel Monaco a couple of years ago. It was a nice experience. So I made a reservation again for january 2012. Unfortunately I had to change my travel-plans and so I cancelled to room well in advance. I received a confirmation for the cancellation by Email.

So far so good. But on the day of my proposed arrival on january 20 I received a telephone call on my mobile. A female person asked me something about the Novotel. I was not able to understand her properly as her english was very poor.

A couple of weeks later I saw on my creditcard-statement that Novotel has charged me with a no-show-fee of 175 €. I complaint at the hotel several times about taht. They explained me (in very bad english again) that I had booked the room again by telephone. This is an impertinent lie. I never contacetd the hotel. Why should I do so. I already had checked in in my hotel in Nice (Radisson, very nice!).

All attempts to get my money back from Novotel Monaco have not been succesful yet. Two letters to the Accor HQ have been simply ignored.

My conclusion: I strongly recommend all travellers to stay away from Accor hotels. The staff is Incompetent, arrogant and disorganized. It is really hard to believe that a well-known company as Novotel/Accor is behaving like a bunch of crooks in unlawfully deducting money from customer's creditcard.

Stayed January 2012, travelled on business
Helpful?
8 Thank clausx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (232)
Date | Rating
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English first
London, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 21 February 2012

We stayed here for 3 nights and were very happy with the hotel. Fantastic location - approx 5 mins walk from Casino Sqaure and the main train station. We were able to walk around the whole of Monaco from here very easily.
Nice, clean, quiet rooms and we had a lovely garden view with a view out towards the sea and Port Hercule - I imagine the city side view is a lot nosier though and would not have a good view! So would recommend paying a little more for the garden view.
Room service was efficient and not bad value - remember you are in Monte Carlo where the words "cheap" and "budget" do not exist! The hotel bar was lovely and a good place to have quick drink before heading out at night. Free WiFi in the rooms and free computer access in the lobby was very useful. Staff were helpful & friendly
Overall, this was a great place to stay (in terms of experience & value), especially if you want to save your money for the more important things such as the shopping, restuarants, bars & casinos!

Room Tip: Pick a garden view room - less noisy, better view and a lovely balcony. Worth paying a little extra...
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mmp_1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warrington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 6 February 2012

We stayed at this hotel for a long weekend. When we arrived at the hotel the reception staff were very friendly. When we got to our room we were given a disabled room which the staff quickly changed and upgraded our room to a larger 1 on a higher floor. The rooms were spotlessly clean and the beds were massive and very comfy. The hotel itself is very modern and has a lovely pool which you look out on at breakfast.
Breakfast at the hotel was great very wide choice of things to eat from ham,cheese, bacon,egg,sausage, mushrooms, yogurts,waffles, breads and fresh orange and a range of juices and tea coffee to choose from. I wouldn't recommend the evening meal it was very expensive and not worth the money.
The hotel is ideally located 5min walk to casino and shopping areas.
booked through cresta who did an excellent deal with helicopter transfers there and back definitely worth it. They also gave vouchers to use for free local attractions which saved quite a bit of money.the zoo and classic car museum was worth a visit.loved are stay and would recommend this hotel to anyone.

  • Stayed January 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank RachelandJack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 1 February 2012

I have stayed several times in this hotel, each time for one or two nights. As a 3* hotel in the centre of town, it does exactly what it says on the tin - it is reliable and comfortable and good value.

Room Tip: High up, facing the sea rather than the road.
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  • Stayed December 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Jonathan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 1 February 2012

Loved this hotel staff really good, rooms nice clean and modern, oh and such a comfy bed.really liked the roof garden and the view. Like it so much I'm back again July this year, can't wait. Fantastic value for money in Monaco.

  • Stayed May 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank G6SLR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Monte Carlo

Property: Novotel Monte Carlo
Address: 16 Blvd Princesse Charlotte, Monte-Carlo 98000, Monaco
Region: Monaco > Monte-Carlo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Monte-Carlo
#3 Family Hotel in Monte-Carlo
#6 Business Hotel in Monte-Carlo
#7 Romantic Hotel in Monte-Carlo
Price range (per night): $184 - $365
Hotel Class:3 star — Novotel Monte Carlo 3*
Number of rooms: 218
Official Description (provided by the hotel):
The Novotel Monte Carlo hotel is situated in the heart of the principality, just a short walk from the train station, the Place du Casino and the Grimaldi Forum. It has 218 rooms (including 11 Junior Suites), some with stunning views over the Rock of Monaco and the sea. It also boasts a restaurant, a bar and 12 rooms for meetings and conferences. The Novotel Monte Carlo is ideal for business travel or weekends in Monaco as a couple or with family. A secure public car park is available (charges apply). ... more   less 
Reservation Options:
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Also Known As:
Novotel Monte Carlo Hotel Monte-Carlo
Novotel Hotel Monte Carlo
Accor Monte Carlo
Monte-Carlo Novotel

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