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“Just average”

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Hotel Acta Arthotel
Ranked #3 of 35 Hotels in Andorra la Vella
Certificate of Excellence
oswestry, england
Level 6 Contributor
592 reviews
217 hotel reviews
common_n_hotel_reviews_1bd8 340 helpful votes
“Just average”
Reviewed 7 March 2012

We stayed one night on a very short break after having driven from Barcelona. Once we found the hotel, we parked the car in the hotel car park - not cheap even with hotel discount. Our room was quite big, but looked very seventies in design. We didn't bother with the hotel spa

We ate in the restaurant, as I'd already looked round the local area and just couldn't find anywhere else. There wasn't a real vegetarian option - my partner ended up with a plate of boiled veg. There was an advert for the food on offer in the lift, but when we got to the restaurant we were told that that was yestyerdays, and they couldnt do it today. My food was nice enough, just nothing special. Breakfast was great though, loads of choice, would have rather eaten breakfast for dinner !

We had a really discounted rate though, I cant believe anyone would pay 300 euros a night for this place, which I guess they do in ski season or in summer. Even at 75 euros we left feeling a bit disappointed and I dont really know why, other than nothing about the place was very exciting or romantic. To be honest, the same could be said for Andorra.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shaunsouthern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
actah0tels, Director de Relaciones con Clientes at Hotel Acta Arthotel, responded to this review, 13 April 2012
Dear Gest:

We would like to thank you for choosing us during your visit to the city.
We appreciate the time that you took to post your comments, we are glad you found the place very exciting or romantic, and you like the breakfast. We will appreciate if you give us more details about the dates your stayed at the hotel we take your advert food report extremely seriously, your feedback will allow us to improve our service every day. We hope to have you back with us soon.


Hotel Acta Arthotel
arthotel@actahotels.com
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Traveller tips help you choose the right room.   Room tips (27)
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English first
Barcelona, Spain
Level 5 Contributor
85 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 6 February 2012

Very pleasant stay with friendly and professional staff, nice deco and EXCELLENT buffet breakfast served in the panoramic restaurant.

I won't recommend the cocktails from the lounge BUT the home made omelettes from the restaurant (breakfast) are amazing!

Tip: The hotel owns few car parking spaces in the basement but this is not the cheapest way of parking your car. 1st option will be to use the adjacent open air car park; 2nd option will be to park on the street and pay to the pay machine (only till 8pm and 3pm on Sat; Sun free!)

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AC_BCN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
actah0tels, Director de Relaciones con Clientes at Hotel Acta Arthotel, responded to this review, 9 March 2012
Dear guest:

We’d like to thank you for taking a few minutes to write your impression of our hotel and share your experience with other fellow travelers, We also appreciate your comments about the decoration, food, quality, service, staff and the rooms in general. We will transmit your comments to our entire team who always appreciate words of praise!

Hotel Acta Arthotel
arthotel@actahotels.com
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Europe
Level 6 Contributor
123 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 9 December 2011

This place is in a very good location in the center of Andorra la Vella, but, stink tobacco everywhere, the furniture is falling apart, horrible design, very bad toiletries, cheap towels, is a non recommendable place, for nobody.

Room Tip: Instead here Go to Andorra Park Hotel
See more room tips
  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CesarAlonso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
actah0tels, Director de Relaciones con Clientes at Hotel Acta Arthotel, responded to this review, 29 December 2011
Dear Guest,
We are sorry to hear we didn't live up to your expectations. Here at Acta Arthotel we work hard to create great experiences for each one of our guests, but if we fall short to deliver, we appreciate the feedback. We believe there is always room for improvement.

Regarding the smoke smell, unfortunately Andorra has different laws concerning this subject, which allows patrons to smoke indoors. Although we are equipped with a ventilation system, some trace of it can still be gently percived in some areas.

We have taken your points under consideration and passed it along to the housekeeping department where proper measurements are going to be taken.

We'd love the opportunity to make emends, so we would like the chance to welcome you back on you next trip to Andorra. Please contact us in advance so we can make sure we honor any especial request.

Respectfully,
Acta Arthotel
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Bristol, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 November 2011

Spent one night in this hotel, which was part of an offer to go to the Caldea spa. I enjoyed the hotel very much, very nice big room, bed very comfortable, everything very clean, bathroom was impeccable and service was good. The breakfast in the hotel has to be one of the best breakfasts I have ever had regards the selection on offer. Great stuff, yet, as I know now, Andorra doesn't have any laws on smoking in public spaces like restaurants. What I think really let this hotel down was that people were allowed to smoke anywhere in the cafeteria over breakfast. Now, I smoke myself but I don't want to be enjoying breakfast in a cloud of smoke. Come on, I think a non-smoking area is needed here at least with some kind of divide so that breakfast can be enjoyed.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daha_no1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
actah0tels, Director de Relaciones con Clientes at Hotel Acta Arthotel, responded to this review, 21 November 2011
Dear guest,

We are happy to learn you have enjoyed your time with us!. An especial thanks to you for sharing your experience with fellow travelers here on TripAdvisor.

We work hard to deliver the best possible service to each one of guests and we are always appreciative of their suggestions, since we strongly believe in continuous self-improvement.

We have taken the smoking-related recommendation and passed it along to the management for proper consideration.

It would be a great pleasure to welcome you back, please don´t hesitate in contacting the hotel in advance so we can arrange any especial request, and deliver a "but"- free unforgettable experience.

Best regards,
Hotel Acta Arthotel
arthotel@actahotels.com
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los angeles
Level 4 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 November 2011

We stayed in room 324 Nov 4 +5. Checked out at about 9:30am. In the 1-2 minutes it took to get to the elevator on 3rd floor, I realized I did not have the parking ticket. When I got back to the room, the cleaning lady had already gone in, threw away the ticket - and the box of liquers and wines I had packed to take home was gone. She did not speak English, but understood the ticket thing and came back into room retrieving it from the trash. Driving to catch a plane in BCN, I tried a dozen times to call the hotel to get an invalid phone number. I am hoping the relations director will read this and find out who took this box from room before I checked out. May contact at mried@gte.net. By the way, the room was fantastic!

Stayed November 2011, travelled with family
Helpful?
1 Thank petenmarion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
actah0tels, Director de Relaciones con Clientes at Hotel Acta Arthotel, responded to this review, 18 November 2011
Dear Mr. and Mrs. Ried, We are very sorry to inform you that we have not found the box with liqueurs and wines that you left in your room. After checking with the house keeper, we did not find it. We really apologize for the inconveniences caused to you.
On the other hand, we are very glad to hear that you liked the room and hope you had a comfortable stay.
Again, accept our apologies for the trouble and hope to see you again in our stablishment.
Kind regards,
Hotel Acta Arthotel
arthotel@actahotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Acta Arthotel

Property: Hotel Acta Arthotel
Address: 25 Carrer Prat de La Creu, Andorra la Vella AD500, Andorra
Region: Andorra > Andorra la Vella Parish > Andorra la Vella
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in Andorra la Vella
#3 Luxury Hotel in Andorra la Vella
#4 Romantic Hotel in Andorra la Vella
#5 Family Hotel in Andorra la Vella
#5 Business Hotel in Andorra la Vella
Price range (per night): $95 - $398
Hotel Class:4 star — Hotel Acta Arthotel 4*
Number of rooms: 121
Official Description (provided by the hotel):
A four-star hotel located in the commercial center of Andorra la Vella, perfect for leisure and relaxation at the same time in the city. It is located next to Parc Central and close to the Thermal Centre of Chaldea, and with easy access to the ski slopes of Vallnord and GrandValira. It has a total of 121 room units embedded in urban and modern architecture. They are equipped with direct dial telephone, TV with 30 national channels and via satellite, free WIFI, mini bar, digital safe, Bathrobes, letter pads, desk. They are soundproofed and have individual climate control. The bathroom with hairdryer, direct dial telephone and set of amenities. Acta Arthotel Hotel's facilities include the Aquarella SPA, which has a dry sauna, Turkish bath, fog, ice fountain, foot baths, experience showers and Scottish shower massage. It also features 5 external meeting rooms with writing materials, water and bonbons. All of them are located on the 5th floor of the hotel overlooking the Valira river. ... more   less 
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Also Known As:
Hotel Acta Arthotel Andorra/Andorra La Vella

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