To begin, I should say that Hop On / Hop Off buses are generally against my principles. On this trip, however, I had my older in-laws with me, and not only can they not do a great deal of walking, they aren't that adventurous in terms of public transportation.
The buses themselves were very old, and the audio systems were pretty awful. The commentary itself was pretty dry, and lacking context. It was also VERY difficult to hear.
I would recommend these buses if purchased in combination with the "Malta Pass" - especially at the discount given online. Even visiting a few of the attractions would make the bus free, and it is an effective way of getting to some parts of Malta.
The staff seemed very friendly and professional, but we were also coming from Sicily, so our perspective may be a bit jaded.
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