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All reviews prince charles victoria hotel mezzanine floor complimentary bottle of wine the main hotel building private hospital penny black bar large bedroom rooftop pool plenty of sun loungers great facilities loved malta buffet breakfast would definitely stay here again a great place to stay air conditioning valletta ferry
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Reviewed 9 July 2018 via mobile

We have just returned from a 5 night stay at the Palazzo Capua.

We took the TD13 bus from the airport which took around half an hour. We then found our way to the Capua which was about a 5 minute walk uphill from the bus stop.

The Capua suites are part of the Victoria Hotel which is next door. On arrival we received a friendly welcome and as it was our first time in Malta we were given some details and suggestions regarding where to visit where to eat and drink and how to get around.

We were then given our keys and when we opened the doors to our suite we weren’t disappointed. It had 2 floors with a tv on each. We had a fridge, a kettle with tea and coffee to make hot drinks. The bathroom was spacious with a walk in shower and a bath, we also had a huge balcony, which was nice to spend a bit of time on when we came back at night.

Our booking included breakfast, which was served in the main dinning room in the Hotel next door and was served between 7-10.30 am. There was a very impressive selection of food available plenty of hot options if you want a full English, Sausage, Bacon, Scrambled egg, grilled tomato and hash brown with fried, poached eggs and omelette available to order.

If you prefer continental then there was a choice of cold meats, crusty bread, mini pastries, salad, fruit and yogurt. Overall we couldn’t have asked for a bigger choice.

In terms of dinner there is an Italian and an Indian restaurant which are part of the hotel but we didn’t try either of them. The hotel also offers a different style of buffet each night. We did pasta night which was very good value at 9.95 Euros. For the money you get unlimited pasta and also a selection of deserts.

The hotel also has a roof top pool and bar. Due to our relatively short stay we didn’t have chance to spend any significant time there. However we did pop up and have a look around one night and it did look impressive.

All in all I could find little fault with the hotel. My only gripe and the only reason I haven’t given 5 stars was the situation with the Wi Fi. On arrival we were given a password for the Hotel Wi FI but this never worked once. Occasionally another network became available but this was frustrating slow so both myself and my partner found ourselves using our own data which really shouldn’t have been the case.

Upon checkout we did raise this and were told it’s not the first time there have been problems and that the matter would be raised with the provider.

Stayed: July 2018, travelled as a couple
Thank Dean G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin_Callus, General Manager at Palazzo Capua, responded to this reviewResponded 13 July 2018

Dear Dean G,

We are delighted that Palazzo Capua left such a good impression on you from beginning to end.

Many thanks for placing your positive review about your recent stay at Palazzo Capua on TripAdvisor. Your feedback is of utmost importance to all the Management and staff.

We look forward to the pleasure of welcoming you back at Palazzo Capua for further impressive stays.

Sincerely,

Kevin Callus
General Manager
info@axhotelsmalta.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2018

We booked a deluxe suite as part of a package with easy jet . We were given the princess penelope suite it was very shabbily furnished downstairs with a very small cracked 2 seater settee no window coverings so no privacy no access to the wrap around balcony , A en suite that was off the living room not the upstairs bedroom and a very dangerous spiral staircase . None of these facts about this suite is mentioned on the easy jet website or ax website they really must make its clients aware of this rooms problems it is by no means the luxury room you will like me be expecting . One of the giveaways is all the other suites have very beautiful massive doors where this suites door is of an ordinary size and seems to be a separate offshoot of the main building . After complaining about the suite and the fact that I couldn't manage the staircase the staff very kindly gave us a room in the victoria which was very nice . But we were excited about staying in an exclusive property so we're very disappointed that it did not live up to expectations you have been warned all other suites seemed fine except this one .Sort it out ax hotels your clients are spending a vast amount of money on a poor example of luxury accommodation.

Stayed: June 2018
Thank fajoice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin_Callus, General Manager at Palazzo Capua, responded to this reviewResponded 5 July 2018

Dear fajoice,

I am extremely concerned and disappointed in reading your review. I certainly understand your frustration and this is definitely not the level of service we are renowned for.

Please accept my sincerest apologies for the inconvenience and disappointment. I understand that is too late to make up for any discomfort caused and truly regret to read points you mentioned in your feedback. I have taken this matter very seriously and have shared your feedback personally with the team. Measures will be taken to ensure that this does not happen again for any future guests.

I sincerely hope that you will grant us with opportunity to restore your confidence in our hospitality by visiting our hotel again in the future.

Yours sincerely,

Kevin Callus
General Manager
info@axhotelsmalta.com

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Reviewed 8 June 2018 via mobile

Our room in the Palazzo Capua was duplex suite clean spacious and cool. The staff throughout the hotel were friendly and helpful. The rooftop pool and restaurant and bar were ideal at all times of day and a good place to retreat to for a relax Food was also to be recommended especially the rooftop restaurant. A quiet location with great facilities. Highly satisfied with our stay sad to leave

Stayed: June 2018, travelled as a couple
Thank bw954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin_Callus, General Manager at Palazzo Capua, responded to this reviewResponded 12 June 2018

Dear bw954,


I thank you for the 5 star review you have submitted on TripAdvisor about your recent stay at Palazzo Capua.

It makes me very happy to know that your expectations were fully met.

We look forward to having you back at Palazzo Capua for further pleasant stays.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2018 via mobile

We recently stayed at the Palazzo Capua which is part of the AX Hotels Group in Malta.
We stayed for 4 nights
We stayed in the Selima Suite

It was extremely spacious with a balcony
There are only 5 or 6 rooms (suites) in this building so it feels very exclusive and private.
It is adjacent to the Victoria Hotel which is where you have your breakfast (which is included but average). The swimming pool a bar and restaurants are also located at the Victoria Hotel on the (9th) top floor. The distance from the Palazzo Capua to the main hotel building (Victoria Hotel) is less than 1 minute) and linked to the palace hotel.
We did not eat in the complex,apart from breakfast, but made use of the half price cocktails in 2 of the bars. The ones in the penny black bar were best.
I would recommend this Hotel for the accommodation

Stayed: April 2018, travelled as a couple
Thank hamiltrj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin_Callus, General Manager at Palazzo Capua, responded to this reviewResponded 30 April 2018

Dear hamiltrj,

We are delighted that Palazzo Capua left such a good impression on you from beginning to end.

Many thanks for placing your positive review about your recent stay at Palazzo Capua on TripAdvisor. Your feedback is of utmost importance to all the Management and staff.

We look forward to the pleasure of welcoming you back at Palazzo Capua for further impressive stays.

Sincerely,

Kevin Callus
General Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017

The entrance to Palazzo Capua is dramatic - polished marble stairs, large halls on the lower level (for small conferences during the day), historic artwork, 15 foot (5 metre) ceilings, a spectacular balcony around the entire house. But where is the reception?

For the unaware, it's in the Victoria Hotel next door. This is an "annex" of the Victoria, and as such, you get to use the facilities at the main hotel (pool, spa, gym, breakfast room), while maintaining a certain separation. The reception staff at the Victoria were very nice - we arrived before our room was ready, but after a 24 hour travel, needed a shower, badly. The receptionist suggested going to the shower room on the 7th floor (where the indoor pool and spa are), and using the showers there to "freshen up" (he provided towels for us as well).

We stayed in the Selma suite. The designers did a very clever thing - take a room with 16-18 ft ceilings, and install a mezzanine or loft, effectively giving you 2 rooms in one but with a feeling of a lofty room.

The bath was very good - the only thing was a slow-flushing and slow-filling toilet.

Another clue - how to find the place. It's next door to the Victoria AND next door to the St James Hospital (on the other side). The street is quite small, despite looking like a major thoroughfare on the maps.

The bed was very good, as were the pillows. There was a bar fridge (which was in a low-boy cupboard, and the space in there got quite hot at times). Rooms were made up every day, very nicely.

Breakfast (included) was a full English breakfast (bacon, sausage, fried tomatoes, omlette station, eggs, fruit, cereal, bread, coffee etc). Enough to keep you going all day.

I would definitely stay here again. I don't know what the main hotel (Victoria) is like, although it was absolutely full of northern English vacationers - I think there was nobody left in Yorkshire! But the Palazzo was a wonderful location. I have recommended it to friends already.

Room Tip: All the rooms are good, from what I can tell - there are only 5 in the entire palazzo!
  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Twinkieboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin_Callus, General Manager at Palazzo Capua, responded to this reviewResponded 25 September 2017

Dear Twinkieboy,

Your review on TripAdvisor does much to make our day here at Palazzo Capua.

We are so glad to know that your stay has lived up to your full expectations and rest assured that all the staff and Management,are extremely appreciative of your complimentary words.

On behalf of all the management and staff at Palazzo Capua and Victoria Hotel, I would like to thank you once again for your comments.

Looking forward to hosting you again.

Yours sincerely

Kevin Callus
General Manager
info@axhotelsmalta.com

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