We booked through EBookers and the vouchers stated that a representative would be waiting for us in the arrivals lounge. After much hunting we realised that not rep was present and a rep from another company pointed us towards the SMS desk. The lady behind the desk could not locate our booking so walked us down a corridor where to another desk which was seemed to be run by two people who were clearly under massive pressure and losing the plot a bit. All they did was repeatedly bark at me 'Where are you going ?, How many are you ? I will try for you !" - At one point I was told a transfer was 15 minutes away but this didn't transpire. Eventually I asked if I was better getting a Taxi and the rep admitted he could not get me a transfer. 1 hour wasted - I was not the only one walking away in disgust.
I then had to join a queue for a taxi that was an hour long - thanks for that SMS.
The return transfer showed up, I phoned them on the day and made sure they had my details but even then they had my name wrong (first and middle name rather than surname and for some reason though I had a baby with me)
Why are EBookers (Expedia) using this company ? Reading through other reviews my experience seems fairly typical.
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