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Roy W
Whitley Bay, United Kingdom

Great stay

4.0 of 5 bubblesReviewed 18 Apr 2024
Handy for town, clean, friendly staff and decent breakfast other than the temperature of the cooked offering.
Date of stay: April 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Guest Services / Front Office at Radisson Blu 1919 Hotel, Reykjavik, responded to this review
Responded 27 Apr 2024

Thank you for the time you took to give us feedback about your stay.
We're happy to know that your stay at Radisson Blu 1919 left you with a positive impression!😊

Best regards,
Front Desk Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,777)
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Reviewed 25 March 2024

Pretty good for everything. Close to shops. Taxi to hotel was very expensive but I think this is the same across Iceland. Overall, pretty good stay. Recommended for their room and service. Can’t say much for the breakfast as we didn’t include it.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank clairliew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Guest Services / Front Office at Radisson Blu 1919 Hotel, Reykjavik, responded to this reviewResponded 1 April 2024

Dear Clairliew,

Thank you for the time you took to give us feedback about your stay.
I am happy to know your stay at Radisson Blu 1919 left you with a positive impression! It is extremely important for us that our guests feel comfortable and safe.
It was such a pleasure to welcome You and I sincerely hope we will have the honor again in the future.😊

Best regards,
Tatiana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2024

Great location of the hotel in the middle of Reykjavik. My room was facing the main entrance and it was a little noisy at times. Overall it is an average city hotel, but when I return I would most likely not have breakfast included. iover the 9 days I stayed, the breakfast selection was the same every day, there was e.g. never any smoked salmon. It is not value for money.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Roger W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Guest Services / Front Office at Radisson Blu 1919 Hotel, Reykjavik, responded to this reviewResponded 6 March 2024

Dear Roger W.,

Greetings from Radisson Blu 1919 Hotel, Reykjavik.

I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us.

We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.

It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.

Sincerely,
Jón Friðgeir
Radisson Blu 1919 Hotel, Reykjavik

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2024 via mobile

We’ve just returned from a great 3 night stay at this hotel. Our room was ready when we arrived early and we had been upgraded to a suite and given prosecco as we celebrated my husband’s 40th birthday. Great selection for breakfast every morning and we were given a breakfast bag each on our last morning as we were leaving at 06.45 am (ask for this at reception). Staff on reception were extremely helpful, we had bad snow storms whilst there and they helped us get in touch with our tour companies to change our plans as and when. The hotel is in a very good location - we got the Flybus from the airport and got off at the #3 bus stop which is just a 2-3 minute walk from the hotel. It’s close to shops, cafes, bars and all the city’s sights. We didnt require a taxi whilst in the city.
We would return and would recommend the hotel to others - the only thing I would advise is to request a room away from the street as our room was noisy on the Saturday night we were there. Also the curtains didn’t fully close so had some street lights coming in - i used hair bobbles to tie them together and it did the job 😂. These are only minor things! Thank you for the welcome.

Room tip: Ask for a room away from the street if your sensitive to noise. Ask for a breakfast bag if you check out very early before breakfast opens.
Date of stay: January 2024
Trip type: Travelled as a couple
Thank ffihug90
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Guest Services / Front Office at Radisson Blu 1919 Hotel, Reykjavik, responded to this reviewResponded 6 February 2024

Dear Ffihug90,

Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a fantastic 3-night stay at our hotel and that we could contribute to the celebration of your husband's 40th birthday.

It's fantastic to know that you enjoyed the early check-in, room upgrade, and the complimentary Prosecco. We are delighted that our breakfast selection met your expectations, and we're glad you found the breakfast bags convenient on your departure morning. Our team at the reception is dedicated to providing excellent service, and we're pleased they could assist you during the snowstorms and help with rearranging your tour plans.

Your detailed description of the hotel's convenient location and accessibility is much appreciated. We're glad you found it easy to get around and explore the city from our central spot. Thank you for recommending us to others!

We apologize for the noise issue on Saturday night and the inconvenience with the curtains. Your feedback is valuable to us!

Once again, thank you for choosing our hotel for your stay, and we look forward to welcoming you back whenever your travels bring you to Reykjavik.

Best Regards,
Alex


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2024

Disappointed, expected a lot more when compared against competitors. we took the initiative of trying the Radisson properties and loyalty program, maybe our expectations where to high. we are used to a different type of recognition..

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank nazirtayob
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Guest Services / Front Office at Radisson Blu 1919 Hotel, Reykjavik, responded to this reviewResponded 10 January 2024

Dear Nazirtayob,

Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your experience did not meet the high expectations you had during your stay.

We understand how important it is for our guests to have a seamless and exceptional experience, and we regret that we fell short of your expectations. Your feedback is important to us as it helps us identify areas where we can improve.

We would love the opportunity to make this right for you. If you are open to it, we would appreciate more details about your experience so that we can address specific concerns and take appropriate actions to ensure that future guests/visits do not encounter similar issues.

Your comfort and satisfaction are our priorities, and we hope to have the chance to welcome you back and provide you with the experience you initially anticipated.


Warm regards,
Camille

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2024

Beautiful.
Central Location.
Staff very friendly and helpful.
We were on the top floor and had a great view of the city (even in the darkness!).
Rooms were cleaned daily. Although I declined the first morning as we weren’t ready to leave. However that night they knocked and offered some sleep mist for 4 of us!
Would highly recommend.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank stephtaylor25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Guest Services / Front Office at Radisson Blu 1919 Hotel, Reykjavik, responded to this reviewResponded 7 January 2024

Dear Stephtaylor25,

Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you had a beautiful experience during your stay at Radisson Blu 1919.

It's fantastic to know that our central location, friendly and helpful staff, we're pleased that you appreciated the effort we put into maintaining a clean and comfortable environment, and we're especially glad you enjoyed the sleep mist offer. It's the little touches that make a difference!

Your recommendation means a lot to us, and we would be honored to welcome you back in the future.

Thank you once again for choosing Radisson Blu 1919. We look forward to hosting you again!

Warm regards,
Alex

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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