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ArcticAdventure
Newcastle, Australia

Lovely staff

4.0 of 5 bubblesReviewed 4 weeks ago
The breakfast was delicious but the tiny serving area and the limited number of tables struggled to support the clientele.
The room was nice but the bathroom had some issues that a little more attention to detail would have solved: toilet roll holder coming out of the wall (staff would have struggled to balance it to leave rolls in position); only a single tissue left in the box with no spares but it had been neatly folded to a point; soap build up in the shower; only 3 power points, (1 unusable, 1 in bathroom), in the whole room. Tricky when travelling with phones, cameras etc needing recharging.
Date of stay: May 2024
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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All reviews great location bus stop central location bread the main shopping street hard boiled eggs salami basic hotel wet room continental breakfast rooms are small bars and restaurants yogurt nice breakfast would stay here again blue lagoon street noise
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Reviewed 4 weeks ago

The staff on the front desk very friendly and helpful with suggestions for restaurants, directions, etc.

Date of stay: May 2024
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

The hotel was good value for money with a breakfast included. Situated in a perfect location with a quick walk to the bus stops and into town. The only down side was my bedroom was situated opposite the Irish pub and it’s very very noisy on a Saturday and Sunday night- wish I had bought ear plugs as they go on until at least 3am.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank joannecK154BG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 May 2024 via mobile

The location of the hotel is excellent- you can walk to many restaurants, shops and lots of iconic landmarks. The staff was wonderful and so helpful! Carolina was awesome at our early arrival . The breakfast was a bonus. As many others have mentioned, the Irishman Bar across the street is loud!! They gave us earplugs, but if your room faces the street side, it’s loud.
If you go out and enjoy the late night life- you will probably not care. But well priced hotel, great location and awesome staff!

Date of stay: May 2024
Trip type: Travelled with friends
Thank TDVDV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager Klöpp, General Manager at Center Hotels Klopp, responded to this reviewResponded 16 May 2024

Dear Guest,
Thank you for sharing your experience with us! We're thrilled to hear that you had a fantastic girls trip to Iceland and that our hotel's location proved to be excellent for exploring the area. It's wonderful to know that you found our staff, especially Carolina, to be helpful and accommodating, particularly with your early arrival. We're glad you enjoyed the breakfast as well.

We understand that the noise from the nearby Irishman Bar can be disruptive, especially for rooms facing the street. We appreciate your understanding and are glad that the earplugs helped mitigate the issue. It's great to hear that despite this, you still found our hotel to be well-priced and with a fantastic location, making your trip memorable. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

Warm regards,
Gintare
Hotel manager

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Reviewed 14 May 2024

Handy for everything. Rooms good size, staff very pleasant, breakfast variety good. Bus stop for airport nearby. Irish pub opposite noisy at night

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mike h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager Klöpp, General Manager at Center Hotels Klopp, responded to this reviewResponded 16 May 2024

Dear Mike,

Thank you for your review! We're delighted to hear that you found our hotel to be an ideal bolthole, convenient for all your needs. It's great to know that you enjoyed the spacious rooms, friendly staff, and the diverse breakfast options. We apologize for any inconvenience caused by noise from the nearby Irish pub; please rest assured that we'll look into ways to address this issue.
We appreciate your feedback and hope to welcome you back soon for another enjoyable stay!

Warm regards,
Gintare
Hotel manager

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Reviewed 12 May 2024

Location and cleaness as well as the staffs are nice. But the noise at night from opposite pub was loud and the breakfast had only few choices.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Kenny c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager Klöpp, General Manager at Center Hotels Klopp, responded to this reviewResponded 13 May 2024

Dear Kenny,

Thank you for sharing your feedback about your recent stay at Center Hotels Klöpp. We're glad to hear that you found our location convenient, our staff nice, and our hotel clean. Your kind words about these aspects of your stay are greatly appreciated.

We apologize for the noise disturbance from the opposite pub. We understand how important a peaceful night's sleep is for our guests, and we'll explore additional measures to mitigate noise disruptions in the future.

Regarding breakfast, we're sorry to hear that the selection didn't meet your expectations. Your feedback is valuable, and we'll review our breakfast offerings to see where improvements can be made to provide a more satisfying experience for our guests.

We appreciate your honest review, as it helps us identify areas where we can make improvements. If you have any further comments or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

Warm regards,
Gintare
Hotel manager

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