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Kin07825
London, United Kingdom

Amazing Staff

Review of Fosshotel Baron
4.0 of 5 bubblesReviewed 19 Feb 2024
Staff were really helpful, polite and efficient. Very good basic accommodation, but shower cubical too small. Good selection of breakfast. Decent location within 10 mins of central Reykjavik and a great view of the snow topped mountains from our room
Date of stay: February 2024
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa FDM-Baron, Guest Services / Front Office at Fosshotel Baron, responded to this review
Responded 29 Feb 2024
Dear Kin07825,

Thank you for sharing your experience with us.

We are glad that you were happy with your stay with us and that you enjoyed our customer service, breakfast buffet as well as our close proximity to the top city sights of Reykjavik.

We would love to share another positive experience with you in the future.

All the best,
Lisa
Front Desk Manager
Fosshótel Barón

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,796)
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Traveller rating
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All reviews northern lights bread the main shopping street hot water ocean view happy hour shower curtain sulphur smell two blocks breakfast buffet blue lagoon reception staff basic hotel excellent location minute walk short stay shops and restaurants
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Reviewed 17 February 2024

We stayed at this hotel between 2nd and 5th February 2024. Due to bad weather we didn't arrive at the hotel until 2am. We contacted the hotel due to the delay and I have to thank Dainius who was on reception that night. We were extremely tired and grouchy and had a trip booked for the 3rd that we weren't sure we could go on as our luggage was still on the plane. Dainius was so kind to us. He contacted the tour company to see if we could move the trip and when we discovered we couldn't he was nothing but helpful and encouraged us to go on the tour and I'm so glad he did. We had the best time. I have to confess that without him we probably would have missed the trip and slept all day! The view from our room was amazing and all staff were lovely. Breakfast was great and the hotel location is perfect. If you are thinking of booking this hotel go for it. You won't regret it. We would also recommend booking the Sky Lagoon at night - we are going to return to Iceland just to do this again!

Room tip: Try and ask for a room with a view of the sea if you can - it's incredible.
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank tiffineyk2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa FDM-Baron, Guest Services / Front Office at Fosshotel Baron, responded to this reviewResponded 29 February 2024

Dear Tiffineyk2021,

Thank you for sharing this glowing review!

It is wonderful to read that we could provide a pleasant experience for you. We pride ourselves in providing excellent customer service and will definitely be sharing your wonderful comments with Dainius who will appreciate your kind words.

We hope your stay in Iceland was overall a pleasant one and we look forward to hosting you again at Fosshótel Barón.

All the best,
Lisa
Front Desk Manager
Fosshótel Barón

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2024

We stayed in a family suite which was very comfortable and spacious. The staff were extremely friendly and helpful and the view was spectacular.

Great choice for breakfast which catered for all tastes and even had options for a gluten and dairy intolerant child.

Only downsides were that the pillows were quite uncomfortable and would benefit from 2 pillows per bed and the shower is very small.

As noted by another traveller the decor is very dark but I think this may be to help darken the room through the summer when it is always light outside.

Last tip - if you get a taxi from the airport be sure they understand that it is the foss baron hotel that you need as we were originally dropped off at another foss hotel

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank A2ZTraveller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa FDM-Baron, Guest Services / Front Office at Fosshotel Baron, responded to this reviewResponded 29 February 2024

Dear A2ZTraveller,

Thank you for this excellent feedback.

We are thrilled to read your kind comments about our staff and the great selection at our breakfast buffet.
Our goal is to achieve exceptional hospitality and it makes us very proud that we succeeded.

If you return to Iceland one day, it would be an honour to welcoming you again.

All the best,
Lisa
Front Desk Manager
Fosshótel Barón

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2024

I'm very sorry but the overall rating is very low. The Hotel is good, we had a large room, but very very dark (black walls and very low light). Breakfast was varied and of excellent quality, but the ve big problem was the incorrect behavior of the management. My friend had reserve a room for two people, but before to start the trip the mate cannot will come with us, the reception did not allow a discount to be applied for single use of the double room, much less the cost of breakfasts which would not have been used by the absent person. This behavior is not "welcome ir Iceland". Hiding behind "it's hotel policies" is not good behavior. The car park, in addition to being the most expensive in the area, also requires payment for the night, which is not foreseen in the neighboring ones. As a hotel they could at least offer a discount to their guests. It's a shame because the potential to be a good stay was all there.

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank N9955ILrobertoc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa FDM-Baron, Guest Services / Front Office at Fosshotel Baron, responded to this reviewResponded 29 February 2024

Dear Robert,

Thank you for taking the time to share your feedback!

We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
We appreciate you sharing your concerns and value your feedback so we can improve in the future.

It is our hope that you will give us the opportunity to better serve you in the future.


All the best,
Lisa
Front Desk Manager
Fosshótel Barón

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2024

Ticked all the boxes for us before we went and we weren’t disappointed whilst we stayed.

The location of the hotel is great.

Breakfast had a decent selection.

And we were lucky to have amazing views over the water to the mountains from our room 😊

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank hyaiyrng3g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa FDM-Baron, Guest Services / Front Office at Fosshotel Baron, responded to this reviewResponded 29 February 2024

Dear Hyaiyrng3g,

Thank you for sharing your great experience with us!

We are thrilled to hear that you had an enjoyable stay with us and that you appreciated our central location and nice views.

We hope your stay in Iceland was overall a pleasant one and we look forward to hosting you again at Fosshótel Barón one day.

All the best,
Lisa
Front Desk Manager
Fosshótel Barón

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2024

This hotel was so good!! The staff were amazing so helpful and friendly we had a really great stay here, the location is great 5 mins walk to the sea front where you can have a lovely walk and also 5/10 mins to the main shopping area with bars restaurants and great souvenir shops

Date of stay: January 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Linda R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa FDM-Baron, Guest Services / Front Office at Fosshotel Baron, responded to this reviewResponded 29 February 2024

Dear 1lin,

Thank you for your amazing review following your stay with us.

It is wonderful to read that we could provide a pleasant experience for you and that the friendliness and helpfulness of our staff left a lasting impression.

We would love to welcome you again so we can share another 5-star experience with you.

All the best,
Lisa
Front Desk Manager
Fosshótel Barón

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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