Dear Summer,
Thank you for taking the time to share your feedback with us. We truly value the opinions of our guests and appreciate the opportunity to address your concerns.
We're delighted to hear that you appreciated our great location and found our staff helpful. However, we sincerely apologize for the disappointments you experienced during your stay. Your comfort is our top priority, and we regret that the beds did not meet your expectations. We understand how crucial a good night's sleep is, and we will be sure to investigate and address the issue with the mattresses to ensure future guests do not encounter the same discomfort.
Additionally, we appreciate your observations regarding the condition of the room. We are committed to making the necessary improvements to enhance the overall guest experience. Our maintenance team will be promptly addressing these issues to ensure our rooms are in excellent condition.
We sincerely hope that you will consider giving us another opportunity to provide you with a more enjoyable stay in the future. Please feel free to reach out to our management team directly if you have any further concerns or if there's anything specific we can do to make amends for the inconveniences you faced.
Thank you again for bringing these issues to our attention. We appreciate your feedback as it helps us continually improve our services.
Best regards,
Hotel Leifur Eiríksson Staff