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Alchrisuk
North Yorkshire

Excellent hotel

5.0 of 5 bubblesReviewed 3 weeks ago
The hotel has a very good location, the room was spacious and the amenities good. The staff were very helpful and the breakfast fine
Date of stay: May 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gita Rupja, Guest Services / Front Office at Hotel Borg by Keahotels, responded to this review
Responded 2 weeks ago
Dear Guest,

Thank you for your wonderful and detailed review. We are glad that you loved your stay and your time in Reykjavik and that our staff were up to the high standards we set for ourselves.

Kindest regards,
Gita

Assistant Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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View more hotels in Reykjavik
Reviews (2,366)
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1,370
677
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81
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Traveller rating
1,370
677
197
81
41
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Reviewed 3 weeks ago

This was such a lovely hotel to stay at in Reykjavik. Staff couldn't do enough, rooms were great, would recommend yo everyone.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank shirleylovegrove9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gita Rupja, Guest Services / Front Office at Hotel Borg by Keahotels, responded to this reviewResponded 2 weeks ago

Dear Shirley,

Thank you for the kind review of your stay with us. We look forward to seeing you again in the nearest future.

Best regards,
Gita

Assistant Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

I arrived very early from an overnight flight. The hotel staff was incredibly accommodating and kind. They did all they could to get me early check in, when I had not thought to request it, as well as making me a cup a coffee to sip on in their comfortable lobby, while I waited. I was given great recommendations for breakfast and my room was ready when I returned. Incredible location, very close to a multitude of different restaurants, shopping and departure points for tours and such. As well as a 5 to 10 minute walk to the beautiful Harpa Concert Hall. I had a very short stay, coming in for a wedding, and even in the short time I was there, felt well taken care of. I would definitely stay again. Thank you for all the help.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank christiansD5957FJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gita Rupja, Guest Services / Front Office at Hotel Borg by Keahotels, responded to this reviewResponded 3 weeks ago

Dear Christian,

Thank you for your wonderful and detailed review. We are glad that you loved your stay and your time in Reykjavik and that our staff were up to the high standards we set for ourselves.

Kindest regards,
Gita

Assistant Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

I spent five nights at this wonderful property. It is in the heart of Reykjavík’s shopping, restaurants and tourist attractions. World class restaurants are within steps of the hotel. The main shopping area is just a few blocks away. Even the main BSI bus terminal is a short walk from the hotel. My room looked out over the main square. It was light with large windows. The room and bathroom were large and the bed very comfortable. I arrived early I. The morning and was able to check in for a minimal charge. The staff was very helpful with all my questions. Should I travel to Reykjavík again, this will be my hotel of choice.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank williamwE124FY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gita Rupja, Guest Services / Front Office at Hotel Borg by Keahotels, responded to this reviewResponded 3 weeks ago

Dear William,

Thank you for taking the time to share your experience with the Tripadvisor community. We greatly appreciate it when our guests see what we are trying to achieve, and when we are able to deliver an exceptional experience to our guests. We hope you visit us again soon and we look forward welcoming you back!

Best regards,
Gita

Assistant Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

This is an excellent 4 star hotel that is ideally placed in the centre of Reykjavik. It is ideal base for walking around the main sites of the town centre, as well as daytrips across the city and beyond. The rooms are excellent with a great shower, coffee pod machine, and comfy bed and furniture. We also had a lovely view of Austurvollur square from our window.

A big reason to go here are two novel features that really made the trip for us. Firstly, the cocktail bar is the best in Iceland with a bartender that is pretty well-known in the city. Some of mixology on display was excellent. Secondly, the hot tub in the spa is amazing. We were initially sceptical that a roasting hot "bubble-free" hot tub (as is the tradition in Iceland) would be any good, but we ended up looking forward to heading down and bathing in it every day after our conference work was over. Something special for your holiday here.

Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kevd1978
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gita Rupja, Guest Services / Front Office at Hotel Borg by Keahotels, responded to this reviewResponded 3 weeks ago

Dear Kev,

We thank you for your recent feedback and it’s great to hear that our team impressed you, we really strive to be as helpful as possible in order to deliver a great service that suits each and every guest. I will forward your feedback to our staff! We hope you visit us again soon and we look forward to welcoming you back!

Best regards,
Gita

Assistant Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

really marvellous reception staff who worked to make sure everything was excellent, our room changed at our request to a marvellous front facing room for our anniversary]. Very grateful to front of house staff who helped in every way. Looking forward to returning to room 202

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank David B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gita Rupja, Guest Services / Front Office at Hotel Borg by Keahotels, responded to this reviewResponded 3 weeks ago

Dear David,


Thank you for sharing your experience with us, I am delighted all our staff excelled and we are looking forward to hosting you again soon!

Best regards,
Gita

Assistant Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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