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“Gateway to Iceland small group tour”

Iceland Guided Tours
Certificate of Excellence
More attraction details
Attraction details
Owner description: IG Tours offer a variety of different day tours to all the major highlights of Icelandic nature and sightseeing locations. We also offer private tours for groups and families. All our Scheduled tours are operated in mini buses, groups are small and the service we provide is more personal.
Useful Information: Bathroom facilities
Reviewed 20 August 2018 via mobile

We had a great tour in a minibus with Gateway with 18 other people. They picked us up at the cruise terminal at 10 a.m. for a 9+ hour tour. He took us on the Golden Circle tour but added a tour back through downtown which was a special treat. Our driver and tour guide was Gummi, who had grown up in Iceland and very knowledgable about everything Iceland. I felt that we a stellar tour. The Circle tour encompasses beautiful waterfalls, striking and stark landscapes, points where the continents split, lava fields and natural steam vent landscapes. Our tour included the Secret Lagoon, which felt more authentic than maybe the famous blue lagoon and it was included in the price. The lagoon has an interesting past and is located next to several natural steam vents. There was only one minor negative about the tour and that was the lunch stop—where every other tour group stopped. It did have an expansive gift shop, though. It was crowded and food was expensive, I would have preferred to have stopped at a smaller place because we were such a small group. The Gateway tour price was very competitive and the small group was fun to spend a day with. With only 20 people, getting off and on the bus was was quick and easy. I wished we had been able to take another tour with Gateway but the tour we would have had time for the next day, was not available on Sundays. I left Reykjavik feeling like we had been shown the best of the area. I also would like to say that all communication with Gateway, prior to our arrival, was excellent.

1  Thank DianneATL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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21 - 25 of 980 reviews

Reviewed 19 August 2018 via mobile

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2018

We booked a private tour. When we arrived at the minivan, another person not with our group was already aboard and part of the tour. Phone contact with the management revealed that this is the way IGT does business. We considered it an unethical practice. We elected not to proced with the tour.

We can not recommend this company based on its business practices.

Thank ForensicPhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halldór Örn T, General Manager at Iceland Guided Tours, responded to this reviewResponded 23 August 2018

Dear x

Thank you for the report.

We could post all of our Email communications here, and never once did you mention a private tour as well the price was always just for a shared regular tour. As we have all of our tours group tours unless the client wants a private tour. We explained you have to get 10 people if the tour would take place, but you just get 8 people and the price for each person ISK 8.900 x 8 = 71.200. Private tour for 10 people is ISK 128.000,- and everyone can read it in our web site. Please tell us when you asked for private tour or we told you that it would be privater tour? It is very unfair of you.

In the meanwhile the tour was booked by one French lady. One lady that wanted to enjoy her day.

Just to make a long story short – you added people on our tour, you charged them and you were given 2 seats free to go on the tour with us for you and your husband if you get more than 10 people

Now to this morning that you came on the port –

First of all, you were extremeley rude to our guide, you were extremely rude to our client the french lady that was already on the bus, as you never once did mention or booked a private tour.

And last but not least you were rude to me on the phone and had a temper and gave us alternatives on choosing you and your group or the one French lady.

Of course after getting your phone call and reviewing all the Email communications that you had with one of our office members then I saw that it was just a regular tour booked. Shared group tour.

I chose the French lady and this one lady was on the tour bus. I think that all tour companies would have chosen her alone after your attitude towards her, us and everyone.

After I told you that we would choose her, then you agreed on going on the tour – and you started by being again quite rude to our client the French lady and you told in your exact words, „ you will sit in the back of the bus, go and stay there“. You said this to our client, and after that our guide that day said that enough and did not allow you to go on the tour. We did not allow you on the tour - so correct thing is that you did not choose not to go, we said we don't want you on our tour. That is why you did not go.

Then something amazing happened, all your group asked you for a refund and did join our tour all of them exept for you and your husband. They had a lovely day with our guide and they all were quite shocked to see how your attitude towards us and the French lady were.

It says more then thousand words that all your group did come on our tour that day. And they enjoyed the day with our great driving guide.

I wish you and your husband the best of all in the upcoming future.

Halldór Örn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2018

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 12 August 2018 via mobile

Our multigenerational family from baby to 70 went on this minibus tour to see beautiful sites. We preferred the smaller group to the giant tour buses, and had an extremely informative guide.

Thank Katherine N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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