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Brian R

Superb Sand Hotel

5.0 of 5 bubblesReviewed 9 May 2024
Great location near many good restaurants. All staff at reception and the bar/breakfast room and the cleaners were very friendly and helpful. The hotel was immaculately clean. Loved the breakfast. I would definitely recommend this hotel.
Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Zsófi B, Guest Services / Front Office at Sand Hotel by Keahotels, responded to this review
Responded 10 May 2024

Dear Brian M,

Thank you for your wonderful and detailed review. We are glad that you had a superb stay and your time in Reykjavik and that our staff were up to the high standards we set for ourselves.

Kindest regards,
Zsófi B
AHM
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,239)
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Traveller rating
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11 - 16 of 1,239 reviews
Reviewed 9 May 2024

Sand Hotel is an excellent location in downtown Reykjavik. Staff are super friendly and helpful. Breakfast is excellent.

Only two issues for me and they both related to my room. There was no towel rail in the bathroom to dry damp towels. Also, for me, the pillows were too soft - but i appreciate this is subjective and may be to the preference of others. Other rooms may not have these issues.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Sunil M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zsófi B, Guest Services / Front Office at Sand Hotel by Keahotels, responded to this reviewResponded 10 May 2024

Dear Sunil M,

We thank you for taking the time to write the review, and we are really happy to hear you had a great stay with us. Special thank you for the feedback about practical matters regarding the room, we appreciate it as your opinion helps us to grow. We look forward to seeing you again!

All the best,
Zsófi B
AHM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2024

service impeccable,courteous,friendly,professional
Room..spacious
warm
fixtures
fitting
suppplies
quality
Location
100%
perfect
Best..the
Ambience
least...the
Noise
Amplified
Noise.
Music???
evening
early
morrnings.
upsetting
the
calm
off
theHotel

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank berniemullgan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zsófi B, Guest Services / Front Office at Sand Hotel by Keahotels, responded to this reviewResponded 3 May 2024

Thanking you...The kind feedback!
What we have appreciated....That you have chosen us!
We hope...To see you soon again!

Kind regards,
Zsófi B
AHM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2024

Amazing gem of a hotel! Right in the heart of the city. Rooms were lovely with comfortable beds. Staff were lovely and so helpful and friendly. Breakfast was amazing and the bar was great, a really lovely little buzz about it. The hotel was spotless. Perfect for a little get away :)

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rachel L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zsófi B, Guest Services / Front Office at Sand Hotel by Keahotels, responded to this reviewResponded 3 May 2024

Dear 924rachell,

We are delighted to hear you enjoyed your recent stay with us. Thank you so much for taking the time to share this with us and your fellow travellers. We thank you for choosing to stay with us at Sand Hotel. We would love to welcome you back again.

Best regards,
Zsófi B
AHM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2024

Excellent location. On main shopping street and within walking distance of most visitor attractions. Bed very comfortable and room quiet. Friendly staff.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank davisonam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zsófi B, Guest Services / Front Office at Sand Hotel by Keahotels, responded to this reviewResponded 3 May 2024

Dear davisonam,

Thank you for your lovely review, hopefully we will get to see you again in the nearest future.

Best regards,
Zsófi B
AHM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2024

We love the Sand Hotel! We stayed here in 2022 and again in 2024. The staff are friendly and accommodating, including allowing us to take breakfast to go when we had to leave early for tours. We also had a concern about one of the rooms they initially put us in, and after speaking with them, they moved our room. It was much better. We felt comfortable speaking with any staff member and confident they would make things right if needed.

While the rooms are lovely and very clean, the hallways need to be repaired and cleaned. We found the common area floors to be dirty and paint was chipping off the walls. On one floor, the hallway had a sour smell which was being covered up by a strong fragrance. A little attention to this will significantly elevate the overall feeling of the hotel, which is otherwise very lovely.

Parking is tricky to find close to the hotel and can be pricey.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank sarahfN8392IH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zsófi B, Guest Services / Front Office at Sand Hotel by Keahotels, responded to this reviewResponded 26 April 2024

Dear sarahfN8392IH,

Thank you very much for finding the time to review our hotel. We appreciate your feedback as it helps us to improve. Parking indeed is pricey on the streets around as we are located in the city centre, however there are reasonably priced parking garages in a few minutes walk. I will pass on your comments to our staff throughout the hotel. We hope you visit us again soon and we look forward welcoming you back!

Kind regards,
Zsófi B
AHM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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