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Reviewed 19 November 2014

The food at restaurant Maisema was disappointing. Bland and seemed precooked rather than using fresh ingredients. Service was ok, we had no problems, however our neighboring table had trouble as the waiter didn't speak Swedish and had limited English skills. The decor is very dated and one can see floor tiles missing in places and grime etched into the all surfaces. The children's corner was dirty, with broken toys and was being used for highchair storage, leaving very little space for kids to play in. The name of the restaurant means view, but there is very little of the sea view visible as a lot of it is either blocked by a ventilation room placed in front of the windows or blocked by the kitchen witch occupies a large part of the sea facing wall.

  • Stayed: October 2014, travelled with family
    • Location
    • Service
1  Thank Kongstaulus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaana J, Front Office Manager at Break Sokos Hotel Eden, responded to this reviewResponded 30 November 2014

Dear Kongstaulus,

Thank you for your review and thank you for staying with us. I am very sorry to hear that the food in our restaurant was a disappointment. We have really tried to make an effort for the quality of our food and we rarely use precooked ingredients. Your input will be shared with our kitchen manager.
I am pleased to tell you that last week we have renovated our children´s corner and we make sure that in the future everything is clean and in good condition.
The view from our restaurant is quite good in day time and in summer time. Unfortunately at this time of the year it is so dark that you can hardly see anything. We are for sure going to do some arrangement for the kitchen so that it no longer occupies a large part of the sea view.

We hope seeing you again at Break Sokos Hotel Eden.

With kind regards,
Jaana Järvinen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

Spent a few nights here while attending a festival in Oulu in August 2014. The location of the hotel by the Nallikari beach is absolutely fabulous, you don't get to see this kind of places in Finland a lot. The sea water is very, very shallow and you can actually walk for almost half a kilometer into the sea and it's still at about an adult's chest level, so very good for families with kids.

The hotel itself is lovely and I suppose since it's a spa hotel, the kids won't get off the water easily. We had a bargain deal having a festival ticket, trip and two nights for a very, very reasonable price.

Room was very clean and comfortable, and we only had good things to say about the hotel staff.

The breakfast was pretty plentiful and would suite pretty much anyone from a western world, be it for a continental or for an English taste.

The only "minus" side is that it is a few kilometers away from the city centre, but hey, you can always choose another hotel for that purpose. Besides the bus connection to the centre from this hotel is good anyway so no complaints here. Would definitely go again!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Madbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaana J, Front Office Manager at Break Sokos Hotel Eden, responded to this reviewResponded 5 September 2014

Dear Madbert,

Thank you for your stay and thank you for your kind feedback. It´s always great to hear when our customers have had a pleasant stay and if our hotel has met their expectations. I am delighted to hear that you appreciated our breakfast and accommodations.

And what comes to the location, our location by the beach is as you said simply fabulous!

We hope that we will meet again!

With kindest regards,

Jaana Järvinen
Front Office Manager

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Reviewed 19 August 2014

Third time made it clear - this isn't the place where I would stay. Hotel is from 90's and apparently there hasn't been any rush with upgrades. It is difficult to find single square foot on carpet without stains. Our room hasn't been cleaned or prepared for us and there were snacks and socks on the floor from previous guest. Breakfast is plentiful if you can find table clean enough. WiFi had problem with Windows devices. View and beach are astonishing.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank ttoppila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaana J, Front Office Manager at Break Sokos Hotel Eden, responded to this reviewResponded 5 September 2014

Dear TToppila,

thank you for writing your review about Break Sokos Hotel Eden. We value all the reviews as they help us to improve our hotel. I am very sorry to hear that our hotel was not up to your standards. We will go this throug with our management.


With kind regards,

Jaana Järvinen
Front Office Manager

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Reviewed 5 August 2014

We had a room with water flothing 2 cm all over the bathroom floor. It was okey on summertime with barefoot but what about in winter? Even normal shoes would not keep your feet dry.
We visited the bar at 22.30. It was a mess. People had to que there food over an hour. Nobody wanted to serve us. We had some lousy drinks. Do you know a bar anywhere else they do not have olives? When customers complained the waiters told them to complain to the bosses because the staff had been minimized. Oh, what loyalty! They told us to tell the complaints via internet.
When we where having breakfast all our things where collected away from the table when we left in the same time to get coffee. Everything was cleaned away (not the table though, it was still dirty). When we complained, waitress told us to "get a new cup of coffee".
The weather was marvellous and the sea is very close. The lady in the reception did not even know the temperature of the sea water. So we checked it from the net and used the sea instead of spa. The cleaning was good, just feel sorry for the cleaning lady because of the water in the bathroom floor.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Anne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaana J, Front Office Manager at Break Sokos Hotel Eden, responded to this reviewResponded 12 August 2014

Thank you for writing your review about Break Sokos Hotel Eden. We value all the reviews as they help us to improve our hotel. I am very sorry to hear that our hotel was not up to your standards. I really do apologize that your experience in our restaurant and breakfast was not the best!

It is nice to hear that our cleaning was good and of course that the weather was so warm and sunny!

With best regards,

Jaana Järvinen
Front Office Manager

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Reviewed 28 July 2014

Stayed here for one night in a superior room with sea view. Free and consistent wi-fi. Room very nice, some amenities, good air conditioning for Finland (it was hot outside). Breakfast better than average, including fresh waffle station and fresh pineapples. Good rolls at breakfast. Juices better than average Sokos hotel standard. Spa is free to use, didn't use it. Ate at the outdoor terrace restaurant, mainly burgers and pizzas, good pricing, nice side view to the beach. Parking was free of charge. I would recommend this hotel for Oulu visitors, although it caters mainly to families with small children.

Room Tip: Sea view recommended, very nice. Only superior rooms have A/C.
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank henri_s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaana J, Front Office Manager at Break Sokos Hotel Eden, responded to this reviewResponded 5 August 2014

Thank you for your nice review. It´s always great to hear when our customers have had a pleasant stay and that our hotel has met their expectations.

I welcome you again as our guest when next time returning to Oulu!

With kindest regards,

Jaana Järvinen
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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