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“Wonderful resort, and views. Responsive Mgmt. to other issues we had.”

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Break Sokos Hotel Eden
Ranked #8 of 9 Hotels in Oulu
Reviewed 18 March 2015

We checked in for 1 night on a Friday. Very busy resort, and lots of families. Hotel reception staff were friendly and quick in getting people checked in. Our room was lovely, and a wonderful view. Comfortable bed (worth the upgrade). The one downside is that the guest parking is down around the side/back of hotel, with no access to/from that level. So my husband had to carry all our bags (no luggage carts available) a fair distance to our room, and then park car, and walk back around the whole hotel (fairly large property) on snow/ice to the front entrance again.
The hotel is on penninsula, and thus if you want to go out to dinner, you need to drive about 15 mins. back into town. As we were tired from long drive to Oulu, we decided to just stay and eat in the restaurant on 2nd floor. That turned into our only problem with this visit. It took a total of 3 hrs. from start to finish for our meal.
I am not going to belabor this issue, because I wrote an email to the hotel management, and they have kindly responded to all the problems associated with that dinner. Though still a bit unclear about the reasons why, I'm sure the problems will be resolved for the next guests.
I will say kudos to the management and front desk staff for handling everything very nicely and good customer service. That goes a long way in guest satisfaction and for a possible return visit.

Room Tip: Pay the upgrade to Business room. More space, refrigerator, balcony and view of water.
See more room tips
  • Stayed: March 2015, travelled as a couple
    • Value
    • Location
    • Service
Thank Vikingbymarriage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaana J, Front Office Manager at Break Sokos Hotel Eden, responded to this reviewResponded 9 April 2015

Dear Vikingbym,

Thank you for writing your review about Break Sokos Hotel Eden. Thank you as well for writing a email to us. We value all the reviews as they help us to improve our hotel.
I am sure that next time you visit our hotel, the service in our restaurant is of much higher quality!

We hope seeing you again at Break Sokos Hotel Eden.

With kind regards,

Jaana Järvinen
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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26 - 30 of 168 reviews

Reviewed 19 November 2014

The food at restaurant Maisema was disappointing. Bland and seemed precooked rather than using fresh ingredients. Service was ok, we had no problems, however our neighboring table had trouble as the waiter didn't speak Swedish and had limited English skills. The decor is very dated and one can see floor tiles missing in places and grime etched into the all surfaces. The children's corner was dirty, with broken toys and was being used for highchair storage, leaving very little space for kids to play in. The name of the restaurant means view, but there is very little of the sea view visible as a lot of it is either blocked by a ventilation room placed in front of the windows or blocked by the kitchen witch occupies a large part of the sea facing wall.

  • Stayed: October 2014, travelled with family
    • Location
    • Service
1  Thank Kongstaulus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaana J, Front Office Manager at Break Sokos Hotel Eden, responded to this reviewResponded 30 November 2014

Dear Kongstaulus,

Thank you for your review and thank you for staying with us. I am very sorry to hear that the food in our restaurant was a disappointment. We have really tried to make an effort for the quality of our food and we rarely use precooked ingredients. Your input will be shared with our kitchen manager.
I am pleased to tell you that last week we have renovated our children´s corner and we make sure that in the future everything is clean and in good condition.
The view from our restaurant is quite good in day time and in summer time. Unfortunately at this time of the year it is so dark that you can hardly see anything. We are for sure going to do some arrangement for the kitchen so that it no longer occupies a large part of the sea view.

We hope seeing you again at Break Sokos Hotel Eden.

With kind regards,
Jaana Järvinen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

Spent a few nights here while attending a festival in Oulu in August 2014. The location of the hotel by the Nallikari beach is absolutely fabulous, you don't get to see this kind of places in Finland a lot. The sea water is very, very shallow and you can actually walk for almost half a kilometer into the sea and it's still at about an adult's chest level, so very good for families with kids.

The hotel itself is lovely and I suppose since it's a spa hotel, the kids won't get off the water easily. We had a bargain deal having a festival ticket, trip and two nights for a very, very reasonable price.

Room was very clean and comfortable, and we only had good things to say about the hotel staff.

The breakfast was pretty plentiful and would suite pretty much anyone from a western world, be it for a continental or for an English taste.

The only "minus" side is that it is a few kilometers away from the city centre, but hey, you can always choose another hotel for that purpose. Besides the bus connection to the centre from this hotel is good anyway so no complaints here. Would definitely go again!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Madbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaana J, Front Office Manager at Break Sokos Hotel Eden, responded to this reviewResponded 5 September 2014

Dear Madbert,

Thank you for your stay and thank you for your kind feedback. It´s always great to hear when our customers have had a pleasant stay and if our hotel has met their expectations. I am delighted to hear that you appreciated our breakfast and accommodations.

And what comes to the location, our location by the beach is as you said simply fabulous!

We hope that we will meet again!

With kindest regards,

Jaana Järvinen
Front Office Manager

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Reviewed 19 August 2014

Third time made it clear - this isn't the place where I would stay. Hotel is from 90's and apparently there hasn't been any rush with upgrades. It is difficult to find single square foot on carpet without stains. Our room hasn't been cleaned or prepared for us and there were snacks and socks on the floor from previous guest. Breakfast is plentiful if you can find table clean enough. WiFi had problem with Windows devices. View and beach are astonishing.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank ttoppila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaana J, Front Office Manager at Break Sokos Hotel Eden, responded to this reviewResponded 5 September 2014

Dear TToppila,

thank you for writing your review about Break Sokos Hotel Eden. We value all the reviews as they help us to improve our hotel. I am very sorry to hear that our hotel was not up to your standards. We will go this throug with our management.


With kind regards,

Jaana Järvinen
Front Office Manager

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Reviewed 5 August 2014

We had a room with water flothing 2 cm all over the bathroom floor. It was okey on summertime with barefoot but what about in winter? Even normal shoes would not keep your feet dry.
We visited the bar at 22.30. It was a mess. People had to que there food over an hour. Nobody wanted to serve us. We had some lousy drinks. Do you know a bar anywhere else they do not have olives? When customers complained the waiters told them to complain to the bosses because the staff had been minimized. Oh, what loyalty! They told us to tell the complaints via internet.
When we where having breakfast all our things where collected away from the table when we left in the same time to get coffee. Everything was cleaned away (not the table though, it was still dirty). When we complained, waitress told us to "get a new cup of coffee".
The weather was marvellous and the sea is very close. The lady in the reception did not even know the temperature of the sea water. So we checked it from the net and used the sea instead of spa. The cleaning was good, just feel sorry for the cleaning lady because of the water in the bathroom floor.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Anne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaana J, Front Office Manager at Break Sokos Hotel Eden, responded to this reviewResponded 12 August 2014

Thank you for writing your review about Break Sokos Hotel Eden. We value all the reviews as they help us to improve our hotel. I am very sorry to hear that our hotel was not up to your standards. I really do apologize that your experience in our restaurant and breakfast was not the best!

It is nice to hear that our cleaning was good and of course that the weather was so warm and sunny!

With best regards,

Jaana Järvinen
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Break Sokos Hotel Eden

Address: Holstinsalmentie 29 | Nallikari, Oulu 90510, Finland
Region: Finland > Northern Ostrobothnia > Oulu
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 9 Hotels in Oulu
Price Range: $190 - $718 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Break Sokos Hotel Eden 4*
Number of rooms: 170
Official Description (provided by the hotel):
Break Sokos Hotel Eden is a versatile spa hotel in the seaside landscape of Nallikari, Oulu, offering fun and excitement to guests of all ages. ... more   less 
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