We checked in for 1 night on a Friday. Very busy resort, and lots of families. Hotel reception staff were friendly and quick in getting people checked in. Our room was lovely, and a wonderful view. Comfortable bed (worth the upgrade). The one downside is that the guest parking is down around the side/back of hotel, with no access to/from that level. So my husband had to carry all our bags (no luggage carts available) a fair distance to our room, and then park car, and walk back around the whole hotel (fairly large property) on snow/ice to the front entrance again.
The hotel is on penninsula, and thus if you want to go out to dinner, you need to drive about 15 mins. back into town. As we were tired from long drive to Oulu, we decided to just stay and eat in the restaurant on 2nd floor. That turned into our only problem with this visit. It took a total of 3 hrs. from start to finish for our meal.
I am not going to belabor this issue, because I wrote an email to the hotel management, and they have kindly responded to all the problems associated with that dinner. Though still a bit unclear about the reasons why, I'm sure the problems will be resolved for the next guests.
I will say kudos to the management and front desk staff for handling everything very nicely and good customer service. That goes a long way in guest satisfaction and for a possible return visit.
- Official Description (provided by the hotel):
- Break Sokos Hotel Eden is a versatile spa hotel in the seaside landscape of Nallikari, Oulu, offering fun and excitement to guests of all ages. ... more less
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