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All reviews metro station gamla stan old town popular bar hotel bar hotel is located good nights sleep restaurants and bars location is great city centre superior room excellent breakfast yogurt sodermalm stops partying hipster
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Reviewed 10 July 2018

  • Stayed: July 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with ScandicHotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 6 July 2018 via mobile

Very nice visit! Very friendly and helpful staff. Booked taxi for early morning trip to airport and prepared breakfast for us.

In particular I enjoyed meeting and talking to Robert Wright from hotel security. He is an excellent ambassador for you hotel!

Stayed: July 2018, travelled with friends
1  Thank Dale K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2018

I am currently staying in Scandic Malmen and booked the hotel from 30th June to 4th July fir a family of three adults, my room number is 530. The idea of writing is to impress on management the issues that one has here. Normally after the stay one gets a nice apology from hotel managements which doesn't matter.
For two of three days it appears the room has not been mopped. Pieces of paper re'ain where they were. On the first day we returned to the room at 4 in the evening and the room was not cleaned. This is despite putting the tag of please clean the room. For the next two days including today the towel replacement is for two instead of three. Yesterday we had to call to ask fir the towel. Let us see if this becomes automatic today after reading mail.
Now the breakfast is good though limited fir vegetarians. It is all meat and meat everywhere. Normally there is a vegetarian hot dish like cutlet kept. But here we have to do with bread and yogurt. The fare does not change for any of the days. But I guess this is all right.
Yesterday cold milk was over and not replaced for half an hour and one is not sure if the staff understands what we say. Tea bags were missing too and I could not get regular yellow label tea. Today one of the coffee machines was not working. Besides there is no cappuccino and one has to have coffee with milk which is never hot. So it is lukewarm coffee.
On the positive side, the reception is courteous and helpful. The restaurant clear up and cleaning is effient.

Stayed: July 2018, travelled with family
Thank sabnavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2018

We had booked 8 rooms under a company agreement (that guaranteed late arrivals). However when we arrived at the hotel between 18:30 and 19:30, all of our rooms had been cancelled. We have been told that we did not ask for late arrival so they canceled everything at 18:00. In the end we were placed into rooms in the basement with no windows, loud ventilation and little comfort. They still charged us for the price of a superior room (2500sek) even though we were promised a 900sek discount. The staff at reception both on the evening of our arrival and the morning of our departure were very rude and did not apologize for the mistake.
We will not be going back to this hotel.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with ScandicHotels.com
Thank marineartz2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikolas G, Hotel Manager at Scandic Malmen, responded to this reviewResponded 17 July 2018

Dear marineartz2018
Thank you for your feedback and for a nice conversation over the phone.
I am happy we could agree on a solution that suits us both.

Looking forward having you back with us again.

Best regards,


Nikolas Garcia
Hotel Manager
Scandic Malmen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2018

Good location if you arrive for example by boat to Stadsgården. Subway is right next to the hotel and the old town, even city center within walking distance.

Hotel can be noisy as there is nightclub downstairs. On our first stay we had difficulties to sleep due to loud music. Second visit was ok. The hotel is next to busy street so the neighbourhood is a bit restless.

Breakfast was decent. We did not try the hotel restaurant.

Staff service was good on both stays, excluding one person at reception. I was asking if there would be bigger rooms available for our family as the room we reserved was smaller we expected. Response from the reception gentlemen was a bit rude. He told that "it was our own mistake to book a small room, there is no bigger rooms available". I can well understand if the hotel is fully booked, then there is no rooms available for upgrade... Not sure why he was so offensive.

  • Stayed: July 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank j0hannes18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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