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“Great stay at the Mornington”

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Mornington Hotel Stockholm City
Ranked #51 of 154 Hotels in Stockholm
Certificate of Excellence
London
Level 6 Contributor
316 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Great stay at the Mornington”
Reviewed 15 September 2012

We have just come back from a lovely stay at this hotel. We did not know what to expect but were not disappointed. The rooms have everything you need really. Okay they don't have baths and are small however, they had a couch, a hairdryer, a desk, shelves, somewhere to hang clothes and our shower did have a shelf to put shampoos on. When we arrived they left a complimentary chocolate each. There was tea and coffee making facilities and the toilteries were re-filled every day. It would have been great to have a chest of drawers as well as the hanging space although this is being picky. It has a sweddish design air to it; funky and functional. lots of books and easy internet access. We had access to the gym, which was well equipped with towels, lots of water and watre bottles, an honesty box for the loan of kit or buying of fruit.

Down sides would be hard to pick. They were building next door so no need for an early alarm call. Most days we did not notice until 8.30am. The breakfast was great, a buffet style with lots of food regardless of what time we came down. A great location too, close to central station and a short walk from the underground. We walked or cycled round the city until our last day. A good restaurant in the hotel with a limited but tasty menu that changes too. Good places close by to try as well. We would definitely go back.

Room Tip: Superior rooms get breakfast and gym included.
See more room tips
  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BettyBoo2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hforsberg, Revenue Manager at Mornington Hotel Stockholm City, responded to this review, 27 September 2012
Dear guest, Thank you for taking the time to post your review on TripAdvisor. I am very pleased to hear that you enjoyed your stay with us.

We hope to see you again.

Best Regards
Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (102)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
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  • German first
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English first
Hertford, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 September 2012

My husband and I have just spent a weekend at this hotel for a wedding and it was our first trip with our 2 month old baby. While the hotel seemed nice it was extremely un-baby friendly - I wouldn't recommend anyone to take a baby there.

On arrival with all our bags / car seat / buggy we were not given any help taking everything to our room - they told us to do it ourselves. We had a room with a shower and no bath and the sink had no plug so we were unable to bath the baby or wash out muslins, sterilise dummies, etc.

After a tiring trip I decided to stay in on our first night and order room service, but there was no menu in the room. When I called reception to ask for one they said I'd have to go and get it - and when I explained I had a baby with me (my husband had gone out by then) they said there was nothing they could do. So my husband had to come back to bring me a menu and go down to the restaurant to order as they weren't answering the phone. He was then told they wouldn't bring my meal to the room as they were busy so he had to wait until it was ready and bring it himself. Outrageous!

Other than that the room was clean but quite small and the best thing about the hotel was the breakfast which was lovely except they kept running out of things, including tea bags (who runs out of tea bags??).

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank d0bbly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny H, Front Office Manager at Mornington Hotel Stockholm City, responded to this review, 28 December 2012
Dear guest,

Thank you for taking the time to leave your review. I am sorry you had a bad impression of our service. All the comments are good for us and we are constantly working to improve our service.

After all I hope you will give us another chance and come back to us.

Kind Regards
Jenny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Julian's, Malta
Level 5 Contributor
89 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 5 September 2012

I stayed here with two colleagues in August 2012. Generally the hotel is very good, extremely clean and I found all but one of the staff to be very curteous and helpful. However, there were a few points that they could improve on.. Firstly, the night receptionist was very hard to communicate with and became quite impatient with me on a few occassions. The other thing which was a little frustrating was that the room service option was not available.. during August.. peak season.. really?? I understand if the restaurant is busy, they don't have time to come up and bring the meals but that's not the guests problem, that's an 'understaffed' problem.. However, with that being said - the rooms albeit very small, were comfortable and clean.. the internet really quick and readily available.. and free throughout the hotel!! The bar area was also nice, and a patio area to have a drink outside. I'd stay here again for business, maybe not for family or couples trips though.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KatherineCruises
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hforsberg, Revenue Manager at Mornington Hotel Stockholm City, responded to this review, 13 September 2012
Thank you for your comments and for taking the time to add them on TripAdvisor. I am pleased to hear that your overall stay was satisfactory, but as you say there are some points where we need to take action and where we can improve our guest service.
Roomservice should be available for our guests and not depending on how much staff we have diffrent days.
We will take action on these matters and we hope to see you here again.

Best Regards
Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 September 2012

We stayed here for two nights on our trip around Sweden and was Appreciative of how convenient Mornington was in relation to the sights and nightlife. We stayed in an executive room which included free breakfast, dinner, and a slightly bigger room. Breakfast was great but meatballs and other traditional Swedish dishes were not available. Dinner only had one option, which was a problem if you didnt eat red meat. I was however able to swap the set meal with another dish but paid the diiference (50 sek). Rooms were typical Scandavian modern but the slippers, bathrobe, hair conditioner was a nice bonus. The beds were slightly uncomfortable and the temperature of room was hard to control. Overall nice stay and would recommend.

Stayed August 2012, travelled as a couple
Helpful?
1 Thank Chona S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny H, Front Office Manager at Mornington Hotel Stockholm City, responded to this review, 22 November 2012
Dear Guest,

I am glad you took your time to leave your comments. It is a big help for us to improve our service.

We hope to see you soon again.

Kind Regards
Jenny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Level 6 Contributor
119 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 28 August 2012

Mornington Hotel is located in the elegant neighborhood of Ostermalm, next to Swedish Capital’s beating heart and a few steps away from Ostermalm’s metro station, exit north.
Due to these facts, all Stockholm’s most important must see are located within 15’ radius by metro, by far the fastest and easiest way to get around here, taxis are much slower, they can’t enter most of pedestrian areas, they imply longer waits (you’ll never wait more than 3’-5’ a metro train downtown, often much less) they don’t offer the same comfort (no car is bigger than a train and Tunnelbana’s ones, thank to a long 8 coaches composition plus very high frequency are never too crowded, offer plenty of comfortable seats and are very clean) and, last but not least, are much more expensive, so no reason to use them.
Even if you’re overloaded by luggage: metro is very well equipped with elevators and escalators.
The hotel: modern, rational, efficient, perfect English speaking staff, like everywhere here.
Rooms are kind of Spartan in the minimalist Scandinavian way but they’re comfortable and well equipped. View is very nice from 7th floor, the last one. Only problems I point out are the total lack of shelves or whatever to put soap/gel/shampoo into the shower, complicated air conditioning and heating controls even difficult to simply switch off and, not understandable, the lack of meatballs, typical Swedish meal, at breakfast.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A75Milano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny H, Front Office Manager at Mornington Hotel Stockholm City, responded to this review, 22 November 2012
Dear Guest,

Thank you for taking your time to leave a review. All comments are important to us to improve our service.

We hope you will visit us next time you are in Stockholm.

Best Regards
Jenny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mornington Hotel Stockholm City

Property: Mornington Hotel Stockholm City
Address: 53 Nybrogatan | Box 5197, Stockholm 114 40, Sweden
Region: Sweden > Stockholm County > Stockholm > Ostermalm
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#36 Luxury Hotel in Stockholm
#37 Business Hotel in Stockholm
#40 Romantic Hotel in Stockholm
Price range (per night): $179 - $350
Hotel Class:4 star — Mornington Hotel Stockholm City 4*
Number of rooms: 221
Official Description (provided by the hotel):
Mornington Hotel Stockholm City is a four-star hotel situated in the quiet area of Ostermalm, right in the city centre. You're sure to feel right at home browsing the 4,000 volumes in our library available to both guests and visitors. Relax with a book in the lobby, enjoy a massage in the Health Club or end an eventful day with a delicious dinner in our friendly restaurant offering all the flavours of the traditional Swedish kitchen. ... more   less 
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Also Known As:
Mornington Hotel Stockholm

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