Me and my friend booked a two hour beginner tour with Linda. When we arrived we were shown our horses - everyone else's horse were together and quite small. My horse was huge (for a beginner like me I was terrified) and was separated from the rest of the horses. I was so nervous getting on but Linda assured me that this was a lovely horse and wouldn't cause me any hassle. Two minutes into the tour my horse tried to kick the horse behind me and in doing so jumped up. I almost fell off and from there was petrified. The leader closest to me was nice but not the most helpful when it came to controlling my horse. I spent the whole two hours wishing it was over as I was so nervous. My horse spent the whole tour biting the horse in front of it and trying to kick the horse behind.
As we were coming to the end of our tour the front guide announced that we were going to try to trot. At no point while booking or before the tour was trotting ever mentioned - we were all beginners and I had no experience with this so didn't want to trot at all. I called out saying 'No I don't want to trot' but was IGNORED by the leaders. We started to trot and I had no control so yelled 'STOP' and we did. The leader then decided we would try again, and again I shouted that I didn't want to do it and several times asked could I PLEASE not trot. She trotted anyway and my horse decided to pull out of the line and gallop straight past everyone. I lost my balance and fell forward, lost the reigns and had to cling on to his neck to stay on. I was screaming for help the whole time but it took ages for one of the leaders to actually come to help me. I got back the reins, pulled hard and stopped my horse just as a leader came up behind. This spooked my horse and it galloped off again. This time I completely lost my balance and fell off the horses neck landing on my head and back. I was shaking and crying and the leader carried on as if NOTHING HAD HAPPENED. She told the rest of the group to stay calm and kept the line walking straight past me without saying a word to me. No leader got off there horse to check was I okay. My friend had to demand to be taken off her horse so she could come over to console me.
We walked behind the line of horses back to the range - all the while I was trying not to cry. I had smacked my head pretty badly and it was pounding. When I got back Linda hadn't even been informed yet and assumed everything went great. When I told her what happened and started crying she brushed it off as a little accident that wasn't a big deal. Told me to go and wash myself off and drove us back to town. She just wanted rid of us. None of the leaders checked my head or my injuries or showed an ounce of care or sympathy for what happened under their watch to a beginner rider.
I love horses but can now say I will never ride one again thanks to the negligence of this horse riding company. The leaders are young summer staff who did not know how to handle an accident - I'm just lucky it wasn't any more severe.
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