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“Excellent service from staff”

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Domes of Elounda, Autograph Collection
Ranked #4 of 35 Hotels in Elounda
Certificate of Excellence
Guildford, United Kingdom
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Excellent service from staff”
Reviewed 28 May 2012

A lot of thought went into the design of the hotel as you never felt that you were in a large hotel. Suites were very roomy. We enjoyed our stay very much and found the area to be relatively unspoilt.

Room Tip: Local bus stops outside the hotel and is very economic way of getting to the nearby towns.
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Edward931
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
domesofelounda, General Manager at Domes of Elounda, Autograph Collection, responded to this review, 14 June 2012
Dear Edward931,

Thank you for your feedback!

It is with great pleasure to know that you found the suites so spacious and the service of excellence.

We look forward to welcoming you again as our guests in the future.
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Traveller tips help you choose the right room.   Room tips (358)
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Oxford
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 May 2012

I'm a mum with a 4 year old....here's what I'd say for other parents.

What we loved

- The Jacuzzi. All suites have either hot tub (the 'cheaper' ones) or a small pool. We adored our evening ritual after the pool closed (at 6ish) of a jacuzzi with a view (and a glass of surprisingly ok
local vino). Our 4 year old loved it...enough to lure him away from the pool.
- The view. All the suites face the hauntingly beautiful island of Spinalonga.
- The beach. Not the best beach in Crete by any means but great for little ones. the sea is gently sloping, and because the beach is so narrow parents can relax on the loungers happily watching their children play. There were some adventures climbing rocks, finding hermit crabs, and climbing trees to be had too.
- Just how damned relaxing it was. Most evenings we ate at the buffet, where our son would fall asleep on the sofa like chairs. The whole pace there is slow, we've returned feeling totally chilled.
- Migi, a totally gorgeous and lovely waitress who doted on our little boy, and is a total star.
- Plaka, a tiny village of tavernas, just 15 mins walk away
- Spinalonga, the former leper colony, and perfect place for climbing through old abandoned houses. Take a boat from Plaka. Oh, and we pedalloed around it too!
- The free kids club. We used it just a few times, great to have the option.
- Emma, the deputy manager, who when I had a few niggles dealt with them perfectly.
- The amazing buffet breakfast.
- The free tennis court
- The buggy service. Basically little golf buggies that will take you up the hill (it's quite steep).

Tips for parents
- make sure you're on full board for kids, and enjoy a beer and free bread/tomato & feta paste on the beach restaurant while they eat their free pasta and milkshake
- I noticed a family next to us insisted that a gate was built on their terrace to stop stair tumbles.
- make sure you ask for a room that's not accessible only by steps if you're using a buggy.

In reality, this isn't a hotel designed with small kids in mind, & the hotel really needs to do a bit more to justify it bring on baby friendly boltholes (was v surprised to hear it is). A simple pasta evening meal for example - though if you ask they'll prepare something (would be good not to have to).

But it's a gorgeous, beautiful place to be and you should go, whether you're parents or a couple.




  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank LadyCaroOfEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
domesofelounda, General Manager at Domes of Elounda, Autograph Collection, responded to this review, 14 June 2012
Dear LadyCaroOfEssex,

Thank you very much for your constructive feedback and your tips to the other guests, which are surely helpful.

I am delighted to know that you loved Domes of Elounda so much in terms of service delivery, room amenities, location and overall condition of property.

We look forward to your next stay with us for your future family holidays.
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Kent
Level Contributor
186 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
Reviewed 24 May 2012

I'm writing this while here at the Domes of Elounda - 24/5/12.

ON THE PLUS SIDE....
• The hotel is extremely quiet (almost silent) which is great if you want total calm and solitude.
• The hotel is remotely situated and with stunning views over Spinalonga island and the surrounding lagoon.
• The accommodation is all suites so rooms are very spacious, newly decorated and very high spec.
• Breakfast is very good with lots of choice.
• The staff are extremely efficient and friendly.
• There is free wi-fi in the rooms.

ON THE MINUS SIDE...
• The hotel management seems to assume that all its guests want 24/7 calm and solitude. We are not teenagers/drunks/loud but we would have appreciated some regular low-key evening entertainment. There was a duo playing on one night who were very good but we four comprised the entire audience.
• During our stay the hotel was apparently fully occupied but I have no idea where everyone was. After dinner from 9pm the place was deserted. We were the only ones to visit the bar and left after one drink feeling quite awkward. There was no effort made by management to serve guests who did not want to race back to their rooms while still chewing their dessert.
• We opted for half board and dinner was served buffet style in the main restaurant. The food was OK but samey and the ambience at dinner lacked any style or thought and reminded me of an office canteen (suggestions to management - lower the lighting, try some piped music, offer waiter service in one section, just put in a bit more effort!!!).
• There was no other alternative restaurant aside from a fish restaurant by the beach which was waiter service with a pretty expensive a la carte menu...if you eat here while on half board you need to pay a €15 p/p supplement. Food was good but left a bad taste as for four of us (having already paid for half board) the add-ons amounted to over €100.
• We decided to forego the buffet on one night and try eating out in Elounda. We were not allowed to have lunch instead of dinner at the hotel within our half board deal. Not impressed!
• The "beach" is a few metres from the hotel but is a grey, pebbly strand.
• Drinks are not cheap in this hotel - around €5 for a small beer or soft drink.
• Didn't like being ripped off by the water sports guy for boat hire.
• There may be two TVs in the rooms but the channel choice for English speakers is BBC News or nothing.

IN SUMMARY...
We always choose 5* hotels for our holidays and using that experience I try to be fair and honest with my reviews...

• This hotel COULD be excellent but the management need a lightning bolt in their backsides to wake up to the hotel's shortcomings and do something about it.
• The situation, rooms, staff and infrastructure of the hotel are excellent - they are just not being fully utilised.
• We and other guests would have happily paid hundreds of pounds more (over the course of a week) into the hotel's coffers if there was any reason to stay in the bar/restaurant and enjoy a drink or two. Instead, to save our embarrassment, we retreated to our rooms earlier than we have ever done while on holiday.
• There are three restaurants in the hotel (one was closed) but we seemed to be forced to eat in the buffet every night. Like many people, after a day of sunbathing/sightseeing we like to change for dinner and make this the highlight of our day. We assumed a 5* hotel might cater for us with a bit of style and panache but this was sadly lacking in this hotel.

Would we return? No, I don't think so. It's a shame that the management can't see where they are going wrong and I'm doubtful they will improve any time soon.

Room Tip: Insist on a sea view room - the others are depressing.
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank m1sog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
domesofelounda, General Manager at Domes of Elounda, Autograph Collection, responded to this review, 15 June 2012
Dear JohnJB,

Thank you for taking the time to post your candid comments.

You are correct that Domes of Elounda is ideally located with wonderful panoramic views, offering seclusion and relaxation to our guests.

I am glad that you found the decoration and the design of the suite and the facilities in general to be beautiful. Moreover, I am delighted to know that you are very satisfied by the service standards and that our team was really efficient.

Our bar area is very popular on a Friday night, but we do offer a tranquil experience on the whole. We do organize theme nights, namely jazz nights, cocktail nights and also Greek nights depending on the idiosyncrasy of our guests and we are always open in new ideas and suggestions.

During July and August, we will also introduce the revolutionary Slow Food Celebration. For the third consecutive year world leading chefs will present dishes featuring locally-produced products in a slow fashion during a huge culinary festival here at Domes of Elounda.

I also noticed your comments about the half board supplement and the pricing. Our rates are on a bed and breakfast basis, but it is our policy to also offer a half board plan upon request. The half board plan includes buffet breakfast and dinner at the hotels' main restaurant "Tholos", which is a fact that is pinpointed in our communication.

Furthermore, we offer a range of food and beverage options within the hotel, which varies in pricing.

We are really glad that you have shared your thoughts with us, as it is only with them that we can continue to improve the services we offer.
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Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 May 2012

We stayed at the Domes during the first week of May and had the most wonderful holiday. I've long been searching for a grown up, boutique-feeling hotel but where my children (aged 3 and 6) would also be welcome.

We had a premium suite with a swimming pool which the kids adored and was plenty big enough for them to swim in. The suite was beautifully decorated with a large bathroom with jacuzzi.

Food at the hotel was lovely. The diversity of the buffet was perhaps not as extensive as other five star hotels that we've visited. But the ingredients were good and fresh and the relatively simple food was tasty. Breakfast was perhaps a little dull as it was exactly the same every day.

Kids club was excellent - lovely staff. We felt comfortable enough to use the babysitting service in the evening for the first time on a holiday.

Whilst the beach is small and pebbly it is charming. The sun loungers lie in the dappled shade of trees and there is a shallow incline into the sea making it safe for little ones.

We got lost in a bubble and didn't explore Crete like we had intended. A speedboat trip to Spinalonga was interesting. Plaka is gorgeous with lovely fish restaurants. It's a bit of a long walk in the heat with tired children, but cabs are easy to get. Elounda is more touristy and commercialised.

The staff at the hotel were all extremely friendly and kind. A lost iPhone was returned to me promptly.

I would certainly return and recommend the Dome highly

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AJHuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
domesofelounda, General Manager at Domes of Elounda, Autograph Collection, responded to this review, 14 June 2012
Dear AJHuff,

Thank you very much for your wonderful review.

I am delighted to hear that you would return to Domes of Elounda for another visit on a future summer trip to Greece and thank you for your recommendation.

We aim to make our guests’ stay as comfortable as possible and we are glad to hear that we do that for the entire family in a most effective manner.
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 May 2012 via mobile

This was our second visit to Domes of Elounda (we also stayed there in May 2011) and it won't be our last visit! From the moment we arrived we were treated like royalty. The service was amazing and everyone was extremely friendly. Our two children (10 and 7) loved the childrens' club (a big thank you to Adam for doing a great job) despite the fact that weren't many children of their own age around and there were lots of tears when we left. A wonderful experience and a holiday to remember. Thank you!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hanoria02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
domesofelounda, Manager at Domes of Elounda, Autograph Collection, responded to this review, 21 May 2012
Dear Hanoria02,

Thank you, thank you and thank you!

Your compliments will be conveyed to the team!

We also look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Domes of Elounda, Autograph Collection

Property: Domes of Elounda, Autograph Collection
Address: Elounda, Crete 720 53, Greece
Region: Greece > Crete > Lasithi Prefecture > Elounda
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Spa Hotel in Elounda
#1 Top resorts Hotel in Elounda
#1 Luxury Hotel in Elounda
#2 On the Beach Hotel in Elounda
#4 Family Hotel in Elounda
#4 Romantic Hotel in Elounda
Price range (per night): $407 - $2,388
Hotel Class:5 star — Domes of Elounda, Autograph Collection 5*
Number of rooms: 118
Official Description (provided by the hotel):
The 5-star Domes of Elounda, Autograph Collection is set on the most privileged hill and offers luxurious accommodation with spa bath overlooking the island of Spinalonga and its Venetian castle. It has a spa and 5 restaurants serving haute cuisine dishes, a sandy beach and many swimming pools. Each of the air-conditioned suites is uniquely decorated and has easy access to the private sandy beach. They include a spacious living room with wooden floors and a satellite LCD TV. Some suites also have a private pool or open-air hot tub. This year, the new Domes Luxury Residences, along with the stunning Domes Ultraluxe Villas, come with the 'Haute Living Selection', essentially creating an exclusive haute-luxury villa boutique experience, within the already impressive resort of Domes of Elounda, Autograph Collection. The spa of Domes of Elounda, Autograph Collection includes an interior seawater pool, sauna, steam room and hot tub. It also offers rejuvenating therapies, such as facial and massage treatments. The 5 restaurants offer casual beachside settings or elegant dining rooms with panoramic sea views. Guests can taste progressive Greek cuisine, seafood and Cretan dishes. An Asian restaurant is also possible. The hotel is very conveniently located. The village of Elounda is 2.5 km away. Part of the Elounda myth, is the Venetian Castle on the Island of Spinalonga, the setting for Victoria Hislop's bestselling novel "The Island". The lively seaside town of Agios Nikolaos is within 12 km of Domes of Elounda. ... more   less 
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Also Known As:
Domes Of Elounda All Suites And Villas Spa Hotel Elounda
Domes Elounda Hotel
Domes Elounda Resort
Domes Of Elounda, Autograph Collection Crete

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