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“Staff are wonderful, food good for all inclusive, beds like concrete.”

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Mirabello Beach & Village Hotel
Ranked #5 of 100 Hotels in Agios Nikolaos
Certificate of Excellence
England
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Staff are wonderful, food good for all inclusive, beds like concrete.”
3 of 5 bubbles Reviewed 23 February 2012

We booked for 7 nights in a bungalow with shared pool. The bungalow was clean & spacious & had all the extras we had arranged.
The food in the main buffet restaurant was varied, hot & ample supply all over seen by the delightful Manolis. There was always a table avaliable for us, and we tipped on our 1st evening & there after, consequently, water was brought to our table without asking, wine glasses filled etc....Manolis is a very attentive member of staff and makes sure that the staff are doing the best that they can.
We went to the Lobster night (E40 extra per person) & the Mexican a la carte both were over seen by another wonderful member of staff called Manolis. The food was good on both occassions, the only dowbside was the noise of the kiddies disco & karaoke throughout, as both setting are outside above the stage area. If you are looking for ambience with the Lobster night forget it unless you can zone out the 'Music Man' screaming.
We noticed on our 2nd day that other hotel guests were using the pool allocated for the bungalows only, this wasn't an issue as the hotel wasn't full but in high season it could be.
The beach is non descript and a fee is charged for sunbeds.
The town centre is a lovely place to wander during the evenings & only 12 Euros return in a taxi.
The 1 BIG PROBLEM at this hotel.....the BEDS! Just rock hard, solid lumps I had to check that they actually had mattresses on them!! I told the Thomson rep and the hotel put a piece of foam on top about 1/2 inch thick which was no use at all, so another one on top of that....after 3 nights without any sleep I was exhausted and fell asleep on the sunbed. I discussed this with Manolis (no 2) and he said that the hotel had received compliants before and were going to try to sort it out.
This is a great hotel which has great staff, spotlessly clean, excellent location, good food....just please replace the beds and we'll be back in a shot.

Room Tip: Ask if the beds have been replaced.
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Annette10001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Mirabello Beach & Village Hotel, responded to this review, 27 February 2012
Dear Guest,

In first place we would like to thank you for your stay in our Iberostar Mirabello Beach & Village. It is a pleasure for us to read how much you have enjoyed your stay with us.

We are sorry that you didn´t have a good sleep quality. We will certainly take in our consideration and we will do our utmost to improve these points. Feedback like yours is very important to us, so we know what we can improve to reach an even higher and more exclusive service for our guest.

We are delighted that you enjoyed the cleanliness in your room and felt so well attended to by our staff, specialy both Manolis. For us it is very important that our guests feel welcome .

Yours sincerely

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,538 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (458)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Any
English first
Southampton, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 11 February 2012

This hotel is in a beautiful location, there are fantastic beaches nearby down the coast and the small town of Agios Nikolaos retains it's charm despite the tourism. There are enough bars and restaurants to make it lively without it being full of drunk English people. I would recommend going outside of the busiest seasons, either May to June or September are best. There best restaurants are out of the main harbour in the back streets, where the locals go.

Make sure you explore the island, you can visit the cave where Zeus was born according to Greek myths, or go and stand under a 5000 year old olive tree.

The hotel itself was great. Private beach, a couple of decent restaurants and bar staff that know how to make cocktails. The room was comfortable and had an amazing view out over the sea. You can also rent a motor boat, the water is so clear you can see every stone on the sea bed ten metres below. Hotel staff were fantastic and I made some great friends here.

  • Stayed September 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Rozzz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Mirabello Beach & Village Hotel, responded to this review, 16 February 2012
Dear guest:

First of all I would like to thank you for the dedicated time in writing a wonderful comment about our Iberostar Iberostar Mirabello Beach & Village.

Is glad also to read that you explore and enjoy Crete because has everything to offer: mountainous landscapes, a coast with many beautiful beaches and rocky coves, beautiful towns and charming villages and harbors, ruins like Knossos, ..

It is a delight for us to read that you had a "fantastic" and "amazing holiday". Comments like yours keeps motivating us to keep improving our exclusive and personal service, so our guest can enjoy a wonderful time in ours hotels.

Yours sincerely

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 9 February 2012

My husband and I made this our 1st stop of our Greek Honeymoon island hopping experience.. Our awesome villa was located across the bridge from the resort itself in the "village". I highly recommend you ask for the villa located at the highest point for the best views.. we were lucky to wake up to such amazing beautiful views of the bay & pier!! It was even more beautiful at night with the view of the the full moon hitting the water. Ours had a front & back balcony, steps to go down to the restroom & closets. There's lots of activities to do, and even had a night with pretty showgirls that danced in the hotel bar. Beautiful scenery, & lots of little romantic spots for walks. The service was top notch, and the room service menu was delicious. I didn't necessarily care to pay for towels at the beach, but sure.. ok. There is a store located inside of the hotel, but also across the street next to the villas. That is where we went to the most.. Walking distance to restaurants, and pubs. We ate at Kri Kri which had live music and Greek dancing at night.. so much fun! However, you can also take a taxi to town, and around. Also, not far from Elounda & Spinalonga Island.. another beautiful mini-trip to take. I don't know what it is like to stay inside of the actual hotel, just the larger villas outside.. I'm the rooms are just as nice. I would come back again.. enjoy!

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kahn-dees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Mirabello Beach & Village Hotel, responded to this review, 17 February 2012
Dear guest,

First of all congratulations for your marriage and thank you to trust us for a so important moment.

We are really glad to read such a kinds´ comments about your Honeymoon stay in Iberostar Iberostar Mirabello Beach & Village. It is a delight to read how much you enjoyed yet another stay with us.

We would also like to take this opportunity to thank you for your positive words : “amazing views & great service”. Both elements are of prime importance to Iberostar.

Yours sincerely

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 1 December 2011

We really enjoyed our stay at this hotel. The hotel itself was about a 20-25 minute walk into Ag Nik; the walk itself was along a dirt path occasionally but most of the way was on a nice pathway, and there are plenty of bars and restaurants on the way, so if you plan to walk into town even in midday you can stop for a drink.

Ag Nik itself is a lovely town, with many bars, restaurants and shops. There are many places to explore and the prices in town for drinks etc are a lot less than you will find in the Hotel. The marina itself is very pretty, and there is also a sandy beach on the way into town.

The hotel itself was very nice. The food was amazing. We only stayed half board but we really did not need anything else as we could help ourselves to a massive breakfast, then would be full until dinner time. For breakfast there was pretty much everything you could imagine, and dinner was much the same with themed nights and 2 different restaurants to choose from. One morning we sat outside and had a lovely view of the sea while eating our cereal; couldn’t really ask for more.

There quite a lot of areas to go in the day in terms of pool/beach. However as there is a charge for the sunbeds up until 3pm at the beach, so you need to be quick in getting a seat by the pool as they fill up quickly. There is a bar by the pool, and there is also a shop in the hotel which is okay- but not as cheap as the one opposite the hotel over the road. The beach itself is nice, but quite stony, but once your swimming it doesn’t really matter. It’s a nice place to lounge about during the day.

The room itself was clean, and quite big. The shower was fine, quite good water pressure etc, and there was nothing I could fault to do with the bathroom, they even had a hairdryer! There was plenty of storage space, and the room was cleaned regularly by the maids! We had the garden room view with a balcony, and to be honest it wasn’t the best view, but it was what we paid for and it was fine, as the balcony itself was nice, and you could see over onto the pretty gardens.

My only fault with this hotel is the price of drinks. We realized the price of drinks on the first night however, when me and my boyfriend each ordered a beer with our meal and a bottle of water; it is expensive, and the alcohol provided is placed in a tiny glass.

HOWEVER; if you are staying half board like we did; there is a solution. Not only is there a shop over the road which sells a wide range of alcohol at about half the price, they also sell massive 2litre bottles of water for about 2 euros. We asked the reception if we could have our mini bar in our hotel room to be emptied of all items, and they did so the next day, and we filled that up with lots of water/alcohol etc and we were fine.

We also found an amazing bar/restaurant called KRI KRI, about 10 minutes walk away from the hotel. We encountered it while on the way back from Ag Nik and we stopped for a drink, in which the owner of the bar/restaurant gave us free Raki, and tomatoes…don’t know why but we appreciated it! We then on went there every night as the hotel drinks were far too expensive and the entertainment not worth staying at the hotel for. For the same price of a beer back at the hotel you got about 3 times more beer at Kri Kri. The atmosphere was amazing, and Dimitris makes the most amazing cocktails you will ever taste! They made our stay in Crete amazing!

To end; we went on a few trips- to Knossos to visit the Minoan palace- which was worthwhile, we did it through our holiday company so we got a guide and tour, and although costly it was very worthwhile as we also got to look around Herklion.
However I would say if you venture into town, you will literally find about 20 cheaper deals for most of the trips; specially Spinalonga. Trips go from the harbour in the centre and it’s so easy to book a trip as you can just walk up to the boats.

Overall, I would say that if you are going to come to this hotel definitely go for All inclusive! The food, room, and hotel grounds are lovely, couldn’t fault them! But more worthwhile is the great location, right opposite the bus stop, only 20 minutes walk into town, Ag Nik is a perfect sunny town which is well worth a visit!

  • Stayed June 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
22 Thank RuthHelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Experience Manager, Iberostar at Mirabello Beach & Village Hotel, responded to this review, 20 December 2011
Dear RuthHelen,

Thank you very much for your nice comments about your stay in Iberostar Mirabello Beach & Village. We are delighted to know that you and your partner enjoyed your holidays so much.
We agree that our hotel has a marvellous views and an enviable location on the beachfront opposite a beautiful cove.
In addition, we are especially pleased to see that you enjoyed the food, which is expressly provided of any kind of products, in order to please any guest of any country.

I would also like to thank you for sharing your observations with us as this gives us the opportunity to make improvements and thus offer all our guests better service, which ultimately is the goal of Iberostar.


Yours sincerely,
Online Experience Manager, Iberostar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darlington, United Kingdom
Level Contributor
155 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 bubbles Reviewed 28 November 2011

Stayed here for 9 days in October. You have to pay for sun beds on the jetty, not sure why, you don,t have to pay around the pool. Enjoyed the entertainment, which was just as well because there was no where else to sit. It was too cold to sit outside on an evening. What the hotel needs is a nice bar inside a part from the large room where the entertainment was.
The hotel was very clean, the food was excellent. It looked as though someone had been sprinkling bleach on the carpets in the corridors of the hotel, they were all stained. Our room was noisy, 4th floor front of hotel above the reception near the road. The room floors were tiled, not sure if we had a flamenco dancer next door, I could hear her feet tapping most of the night and her husband snored (although that could have been her?) The staff were friendly apart from the hotel management, they didn't engage with the guests.

Room Tip: Try and get a room overlooking the pools. The village seems to get decent reviews.
See more room tips
  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank KWDEW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Experience Manager, Iberostar at Mirabello Beach & Village Hotel, responded to this review, 29 November 2011
Dear Sir,
Thank you for sharing such a good comment about your stay in hotel Mirabello Beach & Village.

In particular, we are happy to hear that you and your family enjoyed the leisure activities proposed by our animation team and that our stuff managed to put you at ease. We really take care about our guest’s needs and desires, being our main purpose making you feel well assisted.

In addition we are especially pleased to see that you enjoyed the food, which is expressly provided of any kind of products, in order to please any guest of any country.


I would also like to thank you for sharing your observations with us as this gives us the opportunity to make improvements and thus offer all our guests better service, which ultimately is the goal of Iberostar.


Yours sincerely,
Online Experience Manager, Iberostar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mirabello Beach & Village Hotel

Property: Mirabello Beach & Village Hotel
Address: | Havania, Agios Nikolaos, Crete 721 00, Greece (Formerly Dessole Mirabello Beach & Village)
Region: Greece > Crete > Lasithi Prefecture > Agios Nikolaos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Agios Nikolaos
#5 On the Beach Hotel in Agios Nikolaos
#5 Luxury Hotel in Agios Nikolaos
#5 Spa Hotel in Agios Nikolaos
#6 Family Hotel in Agios Nikolaos
#8 Romantic Hotel in Agios Nikolaos
Price range (per night): $118 - $402
Hotel Class:5 star — Mirabello Beach & Village Hotel 5*
Number of rooms: 311
Official Description (provided by the hotel):
This impeccable resort on the Aegean Sea with elegant facilities and professional service is the ideal choice for those wanting to spend a luxurious holiday in Greece, either as a family or a couple. Its surroundings and landscape that can be seen from the rooms, terraces and swimming pools are spectacular. Furthermore, it is only a few miles from the center of the town of Agios Nikolaos, which has a lively nightlife. ... more   less 
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Also Known As:
Iberostar Mirabello Beach & Village Hotel Agios Nikolaos
Iberostar Mirabello Beach And Village
Iberostar Agios Nikolaos
Iberostar Hotel Mirabello Village
Mirabello Beach & Village Hotel Crete/Agios Nikolaos

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