If you want to ruin your visit to Athens come here, you will not give credit to the service they are capable to give!!!.
Everything began by giving us an upgrade to the "Best room" 5th floor and amazing view to the Parthenon. We were told we could not have dinner in the roof terrace because there was a "private event". It turned out that the private event was the owners bachelor party. We had loud music and a BIG LOUD party in our roof until 5 AM!!. We complaint at 11pm because it was impossible to sleep and the answer was "so sorry but it will be over at 2 AM". At 2 AM of course was not over, then we tried to phone again to front desk and did not pick up. We came downstairs to complaint again and the answer was sorry but I can not do anything for you. So simply we need to stand it and NOT sleep!! Next morning we had our balcony full of garbage, outside the room the floor was discusting AND smelly, it was like a nightclub!!. Saturday morning we asked to speak to the Manager, of course she was not in the hotel until 11 am. Ok we came back at 11 and she still was not there, they told us @230 she will be around. Nothing happend. Then at 3pm we got a bottle of wine and fruit to appologize. I had migrane, laying in the room instead of being out having fun in athens, and while I want to speak with the manager I recieve wine and fruit as an answer UNACCEPTABLE!. I rejected the present and then finally the manager appeared. She told me she was totally embarrassed and appologizing. I had to make clear what was the minimum they could do for us and got free stay, nevertheless the DAMAGE was done. I did not Enjoy the full saturday laying in bed with migrane. I have to say personnel was really in a difficult situation because it was the owner's party, nevertheless it appears the owner DOES NOT REALIZE HE HAD A CONTRACT WITH US THAT HE BROKE and, even further, spoiled my holidays. We will never come back here. You feel totally ABUSED!!
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- Also Known As:
- Eridanus Hotel Athens