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Ingrid L
Brisbane, Australia

Disappointed

3.0 of 5 bubblesReviewed 29 Sept 2019via mobile
Room was basic, walls are not insulated therefore can hear between bedrooms and from hallway. No complementary water. Bathroom was disappointing. Hotel should be rated a 3 or 4 star maxim. Photos show that only one person can fit into bathroom at s time. Beds are two singles. Door can open onto narrow verandah .
Date of stay: September 2019
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
electrahotelathens, Public Relations Manager at Electra Hotel Athens, responded to this review
Responded 6 Jan 2020
Dear Sir/Madam,
We would like to thank you for taking the time to offer us your honest feedback. I am concerned to learn that you disliked the room and that the bed that was not comfortable.
Hope you can give us one more chance to welcome you back in our Hotel.
Kind Regards,
Electra Hotel Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,395)
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All reviews ermou street syntagma square great location walking distance fresh orange juice shopping district parliament building central location breakfast was excellent small room rooftop restaurant acropolis greece suitcases greek sights cafes
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142 - 147 of 1,396 reviews
Reviewed 27 September 2019

Prime location for tourists such as myself. Located on "Ermou" street, only a block from Syntagma Square (turn right out of front door) and squarely on the beginning of the "Name" shops immediately out of front door (turn left).

Also, MANY places to dine in both outdoor and indoor cafes, great food and snack places, much people-watching to do. The streets almost literally are "rolled up" about 10:30 PM when I was there (late Sept. 2019) but up till then, crowds and great pictures to take.

Hotel room was very small; couldn't open my big suitcase unless laying it on the bed. Fine for a single traveler like myself, but for two or more? Get bigger (more costly) room or maybe look elsewhere. Very nice full breakfast included, with American and Greek features, as is free wifi - the now-common two levels of Mbps service with about 1 Meg "free" and "Premium" much faster... for extra money, of course.
Some of the best service from personnel I've had in a hotel, in years of travel. Employees literally JUMP to assist you in any way. Loved that.

Room tip: Ask for a room bigger than 901! My spare bedroom at home is bigger than this one....
Date of stay: September 2019
    • Value
    • Location
    • Service
3  Thank Stay798787
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
electrahotelathens, Public Relations Manager at Electra Hotel Athens, responded to this reviewResponded 6 January 2020

Dear Sir/Madam,
Thank you very much for your kind rating. It's always a pleasure to hear that the quality of our food, the speed of our service and the variety of our breakfast made your stay unique.We are glad to learn that our staff made your accomodation unique.Also, your comment about the room is well noted We hope to have the chance to welcome you back at Electra Hotel Athens in the nearest future.
Best regards,
Electra Hotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2019 via mobile

Due to some complications that delayed our flight by 31 hours we only got to stay one night instead of two on our way to the islands. The room was very well appointed though typically small as are most European rooms. The restaurant on the top floor had very good food and the service was elegant. No need to dress up though, we had on our traveling clothes and no one batted an eye. The prices were very reasonable for the quality of the food. The view of the Parthenon from there is perfect as well. Great location just a few blocks from Plaka, the shopping and dining district at the bases of the Acropolis.

Date of stay: September 2019
Trip type: Travelled as a couple
1  Thank Eileen M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
electrahotelathens, Public Relations Manager at Electra Hotel Athens, responded to this reviewResponded 6 January 2020

Dear Eileen,
Thank you very much for your kind rating. We are glad that the accessibility of our location, the cleanliness of our room, the quality of our floor and elegance of our food made your stay great. We would love to welcome you back in the nearest future.
With kind regards,
Electra Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2019

Room are small and we had no view at all, recommend ask for it, reception were not helpful.
The roof top restaurant has two areas with really good view of the acropolis but to get a table for those was challenging.
We book for one dinner when we were all set to start dinner we were told to swap table due to an error, a bit unwelcoming for us.
when checking out reception did not give us a receipt, reception disappear just as quick as they appear it was 3.:00 AM,

Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
3  Thank aucaleo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
electrahotelathens, Public Relations Manager at Electra Hotel Athens, responded to this reviewResponded 6 January 2020

Dear Sir/Madam,
Thank you for taking the time to give us your honest feedback.
Your comments about the room, our service and staff are well noted.
I would like to apologize for not making your stay unique.
We are going to share this with my colleagues and try our best to improve.
Hope you can give us one more chance to win you back.
With sincere regards.
Electra Hotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2019

Worst reception staff ever.
Rude and condescending, failure to help in any way shape or form.
the room was outdated especially the bathroom. not the cleanest either.
the only good thing about this hotel is the location, but for the same amount spent a night, there are plenty of hotels in the area.
no double bed but only 2 single beds stuck side by side with 2 bed sheets!!!

Date of stay: September 2019
    • Location
    • Sleep Quality
    • Service
2  Thank tracy e
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
electrahotelathens, Public Relations Manager at Electra Hotel Athens, responded to this reviewResponded 6 January 2020

Dear Tracy,
Thank you for selecting Electra Athens Hotel for your accomodation in Athens and for taking the time the give us your honest feedback.
I apologize for our staff's behaviour, and for not being satisfied with our room and our bed .
Hope you give us one more chance to prove that we can serve you better.
Kind Regards,
Electra Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2019 via mobile

On our way back to Rome from Santorini we stayed overnight at this hotel.
The location is excellent and the staff is very friendly.
We had lunch on the terrace located on the 10th
floor and the food was very good.
The rooms were very well kept

Date of stay: September 2019
Trip type: Travelled as a couple
2  Thank ramonvallsq
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
electrahotelathens, Public Relations Manager at Electra Hotel Athens, responded to this reviewResponded 6 January 2020

Dear Ramon,
Thank you very much for your kind rating. It's always a pleasure to hear that friendliness of our staff, the quality of our food and the accessibility of our location contributed to making your experience great. We would love to have the chance to welcome you back in Athens for another stay.
Kind regards,
Electra Hotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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