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“Spoiled by very poor service”

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Deva Samui Resort & Spa
Ranked #5 of 10 Hotels in Choeng Mon
Reviewed 7 November 2017

Reception staff very poor had to ask for my passport back twice, then they said sorry not copied. Walked passed in the evening never looked up from their phones.
Room was supposed to be superior far from it, kettle yes cups no coffee no, minibar empty of anything but 2 free water. You only get 1 large towel each no hand towel. Came back one day to find cleaning staff had left the door wide open.
Walk to the restaurant was dark in the evening, ate evening meal once bland tasteless food very expensive. Can anyone explain why when restaurant nearly empty it takes 15 minutes to cook a pancake. Breakfast self service asked for 2 coffees one black one white got only white coffee

Room Tip: Not the superior
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  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kredac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 7 November 2017 via mobile

Great place. Food was fantastic and the swim up pool was very relaxing. We thoroughly enjoyed our stay and would stay again. The food was fantastic and plentiful. We had considered going out but we’re glad we decided to stay in.

Stayed: November 2017, travelled as a couple
Thank Ian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2017 via mobile

We stayed here for 6 nights 7 days and it was totally worth it.

We booked a pool access room which was amazing...very spacious for a family of 4.

The room was loaded with amenities, very clean and cozy.

The kids had a ball of a time.

The staff were very courteous and helpful. Always greeted you with a smile whenever they saw you.

Breakfast by the sea in the morning was truly refreshing...

Location excellent, close to the airport and proximity to 7/11, Family Mart, Money exchanges, local food joints...etc.

Rent a bicycle, motor bike or car..easily available.

Local market - Friday evening
Lamai Market - Saturday evening
Fisherman's Village Market - Monday & Friday evenings.

1 minor feedback...number of dustbins around the premises to be increased

On the whole we had a very relaxing and hospitable stay. Would definitely go back.

Kind Regards,
Ryan Fernandes

Stayed: October 2017, travelled with family
Thank Ryan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2017 via mobile

This is a very very nice and cute resort. The rooms are so awesome and clean and newly decorated. The grounds are covered in Koh ponds and gardens. The restaurant is a little pricey but good food. Breakfast is included which is nice. The staff are very nice. The only bad thing, is the beach is awful. Cannot swim in the ocean. It’s COVERED in garbage. But maybe they have cleaned it by the time you stay. I actually did see them cleaning it one morning so. Definitely would stay here again.

Stayed: October 2017, travelled solo
Thank Kelsey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2017

We decided to book for a second time as we got upgraded the first time. The room was nice and spacious. Loved the fancy Jacuzzi tub as well. Very quiet and the bed was comfortable for the price of 1900++ it was totally worth it. Nevertheless we came back for the second time and didn't get upgraded (understandable). Under the raining circumstances, the water that came out was yellow but not smelly. We also understood and accepted it because it is usually a normal island thing. Location is not central but not too far from the pier.

Room Tip: Nice sea sided restaurant
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  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Chompoonut C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Deva Samui Resort & Spa

Address: 69/34 Moo 5, Choeng Mon, Bophut, Ko Samui 84320, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Bophut > Choeng Mon
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Best Value Hotel in Choeng Mon
#4 On the Beach Hotel in Choeng Mon
#5 Luxury Hotel in Choeng Mon
#5 Spa Hotel in Choeng Mon
Price Range: $59 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Deva Samui Resort & Spa 4*
Number of rooms: 79
Official Description (provided by the hotel):
Deva Samui Resort & Spa offers guests a tropical escape on Thailand's renowned boutique island destination. On a secluded bay with direct access to the white sand beach. ... more   less 
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Also Known As:
Outrigger Koh Samui Resort And Spa
Outrigger Koh Samui Hotel Bophut
Deva Samui Resort & Spa Ko Samui/Choeng Mon

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