We arrived on Saturday & there was a very long queue for check in. We were given coffee/water whilst waiting and the queue went down quite quickly.
The gentleman checking us in was not very helpful at all! We had booked via booking.com and there was confusion around whether we had paid. Eventually we got our key & went to our room. When we got to our room the key would not allow us in so back down to reception where they realised we had been given the wrong room number and were actually 2 floors below! During check in, it would have been useful to have information such as time of breakfast, WiFi password, time of check out.
Once in the room we were pleasantly surprised, rooms were on the large side for a city hotel. Bathrooms were ok too. This hotel is a 10/15 minute walk into the main centre. A very easy & safe walk, we were 2 young women and felt very safe. There were 2 bottles of complimentary water in the fridge & the room has a machine for tea/coffee.
Unfortunately after an evening out in the freezing cold walking around the Xmas markets we got back to our room which was not much warmer. We called reception to ask for either more duvets or an additional heater....20-30mins later nothing, so we called again when we were advised there had been a shift change & it had not been passed over.
Breakfast was good, lots of choice although the hot food was warm& not hot. Overall though a good breakfast.
The hotel allowed us to leave our bags after check in which was a huge help as we had an evening flight.
The bar/restaurant area is very nice, it’s modern & decorated well but again felt it was quite cold.
I would stay here again but feel there is room for improvement when it comes to the staff & temperature for the time of year! Also for Christmas time, it did not feel very christmassy at all-no Christmas tree but a large Eiffel Tower made of cubes.
- Official Description (provided by the hotel):
- Hotel NH Brussels BLOOM is an artwork in perpetual evolution... A unique hotel in the heart of Brussels where no two rooms are alike. Each light-filled room is decorated with a unique hand painted fresco created by a young European artist. You can pick a room to your own taste. From sober to crazy: the choice is all yours. Whether you’re here to work or to have fun, at BLOOM! you will immediately feel a creative vibe that will inspire you and bring you new ideas. Stay with us and live a unique experience. ... more less
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- Also Known As:
- Bloom Hotel Brussels
- Hotel BLOOM! Brussels, Belgium