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All reviews old town pool area small balcony great views of funchal minute walk air condition busy road plenty of choice steep hill balcony door shuttle bus superior room very nice hotel mobility problems buffet style self catering half board
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Reviewed 4 January 2019

Uphill location 15 minutes walk from center, nice view if you have a front room, very small balcony, friendly staff, good food and wide choice at breakfast and dinner buffet, 1 indoor and 1 outdoor pool, 1 sauna and 1 steambath (to use with swimming suit, not naked !) both very small 4 people max; trunk stand was broken and telephone didn't work at check-in, were never repaired during our 7-day stay although we told reception on the first day; you have to pay for the safe which works only with a key; you have to pay also for the pool area (unless you take a treatment in the spa) and you won't get a bathrobe nor a second towel without booking a treatment : a bit disappointing for a 4* hotel :-(

Room tip: Ask for front room with marina view
Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Marc S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lídia A, Guest Relations Manager at Four Views Baia, responded to this reviewResponded 5 January 2019

Dear Mr. Marc S.

Thank you for taking your time to write us a review of your recent stay at the Four Views Baia.

We would like to thank you for your highlight on the service and our delicious food plenty of choices for all tastes and diets. We are very pleased to know that you had a nice stay with us, as we were able to understand by your classification. Thank you very much for the time spent to write us a review of your recent stay at our hotel and for choosing the Four Views Baia for your stay in Madeira Island.

Your feedback is extremely valuable to us, we regret the situation telephone and the impossibility of using it correctly, as soon we are informed, during your stay we would be happy to help you. Thank you for your very useful comments, it has been fixed and is now working in perfection.

Not all categories have the same views and the same services included, perhaps on a next visit you may consider booking a suite or a superior room (those rooms have wonderful views to the city and sea and they are located on the higher floors, free drinks on the minibar & water, bathrobe & slippers and SPA facilities daily included, particularly in the suites there is also a bigger balcony and more), we will be more than glad to provide you a fantastic experience and to assist you in a future reservation according to your personal preferences.

We greatly appreciate your comments about balconies, our architect when we renovated the Hotel decided to increase the living area in the room and created a bay window which usually all our returning guests appreciate this added value, this living area in the room allows you to enjoy the views either with sun or rain, you will always be able to enjoy the same wonderful views from the comfort of your room.

Thank you for making us your choice hotel when visiting Madeira.We look forward to welcoming you back again very soon.

Yours sincerely,

Lídia Ascensão - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2018

Recently stayed here, check in was quick and efficient. They let us check in early which was handy. The room was an adequate size and had all the usual hotel features. The views from the hotel are amazing. The breakfast was good, with lots of variety. The location is good and it is a short walk to the main downtown area, they also offer a mini bus service if you prefer. If using the pool area during the day, there is a lot of traffic noise, so ensure you take some headphones to block this out.

The only down point for me was having to pay extra to access the gym facilities, the hotel is rated as 4 stars and this should of been included as part of the room price in my opinion.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Cameron D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lídia A, Guest Relations Manager at Four Views Baia, responded to this reviewResponded 1 December 2018

Dear Guest
Mr./Mrs. LondonSkibum,

Thank you for taking your time to write us a review of your recent stay at the Four Views Baia.

We are very pleased to know that you had a nice stay with us and happy to read that you enjoyed our wonderful views as well as our location. The size and quality of our rooms and stunning views to the city of Funchal and the Bay are some of the the Hotel’s assets which our guests appreciate.

Regarding the gym, indoor pool, sauna, jacuzzi, Hammam and other facilities we would like to inform that they are part of our SPA complex, and when you book a superior room or a suite these are included free of charge.

We look forward to welcoming you back again when you decide to return to our beautiful island.

Yours sincerely,

Lidia Ascensão - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2018 via mobile

Straight from the airport, the aerobus stops almost right outside the hotel (stop 8), super convenient. If you are walking, walk up the small hillside to the right. It looks like a back-way, but is actually the foot path. You can then walk on a small trail next to the car lane up to reception.

I was greeted by a sweet woman there, checked in quickly. Wonderful and clean room, stunning view and local refreshments. The pool area is nice, there are pool towels in reception (1 for free, change is €1).

I was somewhat disappointed with the breakfast, much to choose from but it wasn’t really high quality food (e.g. Canned fruit instead of fresh). There was a chef preparing fresh omelettes, these were nice, but he skipped me in line and ignored me, which seemed very odd. Maybe a coincidence, but it was very awkward.

It was easy to walk by foot to city centre (there are also free shuttle busses though, but I didn’t use these), so the location was very fine. I used the luggage storage upon my departure, as I was going for a trip mid-day. I was happy this was possible. I would have been even more pleased if the luggage storage was locked or under supervision, but it was free of charge and my belogings were there when I came back, so all good.

Date of stay: November 2018
Trip type: Travelled solo
Thank tinem_cph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lídia A, Guest Relations Manager at Four Views Baia, responded to this reviewResponded 6 November 2018

Dear Mrs Tine,

Thank you for taking your time to share with us your experience of your recent stay at the Four Views Baia.

We are glad to know that you had a pleasant stay, and that you have enjoyed our service as well as the comfort of your room, and great location with stunning views which are in fact great assets of our Hotel.

Regarding your recommendations about our breakfast, which we apreciate, we would like to clarify that in fact we only use some canned fruit as a lot of our guests enjoy it but we have besides fresh fruit salad, daily 3 variites of fresh fruit, perhaps you did not notice but then again it could have been a coincidence.
Concerning our luggage storage, we have a surveillance system in the luggage room, you may not have noticed here but there are surveillance cameras in the room where you left your bag.

We hope to have the pleasure of welcoming you back to the Four Views Baia on a future occasion and delivering to you the professional and friendly costumer that so many of our guests have experienced and continue to enjoy at Four Views Baia.

Yours sincerely,

Lidia Ascensão - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2018 via mobile

No air condition in function at our room, and with the door open you can't even relax or sleep well because of all the barking dogs that BARKS ALL DAY AND NIGHT!
The room was clean and room service okay, but there is nothing in the minibar and no option to buy cold refreshment at the hotel - besides in the hotel bar, so I recomend to shop refreshment at the supermarked at the shopping mall before returning to the hotel.
Spa was nice, remember to order spa treatment early before it's full.
Good breakfast, both warm and cold.
Shuttle bus thakes you down to CR7 museum, but there is not too many depature times, so we often walked.
The dinner option at the hotel is a very loud buffét.
Friendly staff at the reception, but the lady in the hotel shop was missing several times so we could'nt always buy the things we needed because of that.

Date of stay: November 2018
Trip type: Travelled with family
Thank CamillaA1360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lídia A, Guest Relations Manager at Four Views Baia, responded to this reviewResponded 6 November 2018


Dear Mrs. Camilla

Thank you for taking your time to write us a review of your recent stay at the Four Views Baía.

We would like to thank you for your highlight on the service and our delicious breakfast plenty of choices for all tastes and diets. We are pleased to know that you also appreciated the relaxing facilities of our SPA. We are very pleased to know that you had a nice stay with us, as we were able to understand by your classification. However we regret not being able to receive from you this time the maximum rating, as we would wish, we realized that if the window is open you will eventually hear some noise from outside, but if you close the window you will not hear any sound from the extreior once all our rooms are double glazed and areonorized. We also have an air conditioning system in all of our rooms, in the impossibility of using it correctly, as soon we are informed, during your stay we would be happy to help you.

We hope to be your choice in the near future, I will be more than happy to assist you in a future reservation, meeting all your preferences.

Thank you for your recomendations, we look forward to welcoming you back again soon.

Yours sincerely,

Lídia Ascensão - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2018 via mobile

We stayed here for a week.
Everything was very nice! Outside pool was little chilly but if we finns cut holes through ice in winter so we can swim then the Baias pool was warm :)
Spa was also very nice with little extra payment we got heated pool, jacuzzi, sauna, steam room, different showers and even snow!
Reception was also friendly answering our questions. And cleaning also was also good.
Recommended!
New visitors remember the easiest way down to city centre is through the parking lot from floor 0!

Date of stay: November 2018
Trip type: Travelled as a couple
Thank 506samil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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