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“Should be a four star”

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VidaMar Resort Hotel Madeira
Ranked #17 of 88 Hotels in Funchal
Certificate of Excellence
Reviewed 5 October 2007

We Stayed at the hotel in oct 2007 for 1 week. Ant's in our room the day we checked in...Problem sorted out once reported.The hotel is modern and clean, overall staff are friendly. It has a five star rating. Think it was more of a four star performance.. Staff not consistent with service.They do not explain about what is available to you. rememember to ask.. Half board mean's breakfast and dinner.. unless stated to waiter's. The hotel will not tell you this until you query the bill. Spa treatments are very basic and over price.
the hotel will also send maid around 7pm every night which will ask you if you want your bed made up for the evening. Beware if you do not answer the door they will enter anyway.. There is building work outside but cannot be heard, did not effect hotel in any way.
Overall if you really want a real five star, then don't stay here..

  • Stayed: October 2007, travelled as a couple
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2  Thank Darrenlinh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 18 September 2007

overall we had a great stay, the highlight being the plush hotel room with sea views as far as the eye can see. massive bed (7ft?) and flashy tv / furniture / fittings. we heard the building work occasionally but it was not by any means constant, the hotel is quite quiet but we were there to relax and chill out so that was fine by us. the paradise restaurant next door served average food but you can sit right on the cliff edge overlooking the sea which is great. we had cloudy weather most days but it was still warm enough to sit by the pool, lots of rain overnight which was not a problem at all. food in the restaurant was very good, not cheap but great service too. would have been nice to have a bit more choice on the lunch menu, i asked for an omelette and was told it couldn't be done! it was wonderful to swim in the pool which seemed to merge into the ocean, the cable car up and toboggan down the hill were really good fun. would recommend this hotel!

  • Stayed: September 2007, travelled as a couple
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4  Thank hooleyholmezonhols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2007

Just returned from two great weeks at the CS Madeira. Had read about construction work ongoing and was a little afraid this would be a problem. But it wasn't. It was a pleasure to stay at this hotel. Great service, friendly people at the reception/front desk, in the restaurants, at breakfast, lunch, dinner or in the hotel bar. Great modern architecture, complete and fluent in style and furniture.

Main construction work was ongoing on the street side of the hotel while all the rooms face seaside. That never bothered us. The building apparently has good isolation. Also there was construction work ongoing on the floor above the pool and lunch/snack bar area, some days one could hear drilling while in the building but not too often. We had a great room, plenty of space, effective air condition and a marvelous sea view. Cleaned and properly taken care of by floor maids every day.

Just a few downsides; on their website it's said Internet access from the room. We did "hot pot" testing of the Wireless LAN and found it inadequate. At least on our floor it was totally useless. Either one had to bring Laptop down in the lobby which was one place it worked ok. Or one could use one out of two PC's in a so called business center. Where they never seemed to be able to fix the air condition. So it was a hot experience, some sweaty minutes while hastily reading mail (and be out).

Internet access could be purchased at the desk using vouchers. with username and password. In our opinion this service was outrageously high priced. 7 Euros pr. 2hrs is far too expensive, for a hotel this standard internet access should have been free of charge. AND with adequate hot stop coverage on all floors. Which they did not have, even in the bar near the reception it was dodgy and slow.

But work was not the purpose for staying there are we enjoyed our vacation to the fullest despite the somewhat pricey services. One would recommend that the hotel sets a modern standard and includes such services or offers it for free.

  • Stayed: August 2007, travelled with family
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6  Thank KnutM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2007

This was our third stay at this hotel, our previous visits were when it was a Crowne Plaza. This time we stayed for a fortnight. My wife and I had a room on the 10th floor ( top), my daughters were in room 407. Most rooms have an unobstructed sea AND sea platform view, however rooms below the 4th floor and those at the extreme ends of the 4th floor (including 407) do not. I would recommend 5th floor or above.

Obviously as it was our third visit we like the hotel. CS have refurbished the hotel and it has a predominantly grey, black and silver theme now which may be too austere for some. They have made some changes that could be considered a little retrograde e.g. they have now introduced a towel voucher at the pool on the sea platform, in the Crowne plaza days an attendant would set up your sunbed and umbrella and lay your towel out. They have also do not have an À la carte restaurant anymore. With regards to the tea and coffee making facilities they only supply one teabag per visit (i.e. one teabag for a 14 night stay). We queried this at reception who agreed it was a little cheap for a hotel purporting to be 5 star. Obviously the new management have not heard the expression "spoiling the ship for a happeth of tar". We too found one or two of the (female) reception staff a little curt although we troubled them very little.

With regards to the building work there are extensive works at the front of the hotel with two tower cranes. A smaller tower crane and compound is at the side. These works were not noisy during our stay but they are ugly.

What generally isn't mentioned in this Madeira forums is that this hotel has a genuine sea frontage allowing you to swim in the sea directly from the sea platform if you wish. The sea platform itself is spacious and attractive with two good sized pools. This part of the hotel is a cut above many others. Also the hotel is still within easy walking distance from Funchal. Many others in the hotel zone are further away.

Breakfast in the hotel was average with a typical European breakfast buffet. Nothing particularly special about it.

Nearby we found the restaurants Tokos, Villa Cipriani and Quinta Palmeira to be very good meriting more than one visit.

  • Stayed: August 2007, travelled with family
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5  Thank dc1743
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2007

Overall a very clean, modern hotel with 'minimalist' furniture and layout in the rooms.

Although there is still some building work taking place nearby (there were 2 cranes to the front and 1 to the back), it generally couldn't be heard.

The staff at this hotel are courteous, polite and efficient.

The buffet breakfasts and evening meals are sumptous, with plenty of food available!

My only complaint is that the chairs provided on the balconies are small and uncomfortable!

Would definitely return but probably not until next year when the hotel building work is complete.

  • Stayed: July 2007, travelled as a couple
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Thank summerjazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about VidaMar Resort Hotel Madeira

Address: Estrada Monumental 175-177, Funchal, Madeira 9000-100, Portugal (Formerly CS Madeira Atlantic Resort & Sea SPA)
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Funchal
#4 On the Beach Hotel in Funchal
#7 Family Hotel in Funchal
#13 Romantic Hotel in Funchal
#14 Spa Hotel in Funchal
#17 Luxury Hotel in Funchal
Price Range: $249 - $517 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — VidaMar Resort Hotel Madeira 5*
Number of rooms: 300
Official Description (provided by the hotel):
VIDAMAR RESORTS MADEIRA has a privileged ocean front position with direct access to the Atlantic. It is located on the main touristic area of "Lido", at walking distance from shopping centres, bars, bus stops, supermarkets and tourist attractions. The Madeira International Airport is only at 18 km. Designed in a modern architectural style, the Hotel offers 300 quite spacious rooms (39m2), all sea facing and with private balconies overlooking the gardens and the Atlantic Ocean. Rooms are equipped with individual air-conditioned/heated system, cable TV, sitting area and desk, tea and coffee making facilities, free safe, fridge and Wi-Fi. The room service is available around the clock. VIDAMAR RESORTS MADEIRA offers a wide variety of restaurants. Here you can discover the DINE AROUND concept featuring open air, sea view and sunset dining options. From romantic dinners to family fun restaurants, Dine Around privileges a special dining scheme that allows VIDAMAR guests to sample around various cuisines throughout the Resort: the international Ocean Buffet Restaurant, the Italian Mamma Mia, the Madeiran Casa das Espetadas and the Japanese KOI Sushi Bar. The Sea Platform, the biggest on the Island, offers infinity salted water swimming pools as well as private and direct access to the Ocean, restaurant, bar, multi-activity court and Aquatica Kids World. For those who look for a sport experience, the VIDA Health Club offers several group classes and cardio fitness equipment, floodlight tennis court, squash court, tennis table, as well as an Aqua Area with indoor heated swimming pool, Jacuzzi and sauna. All facilities are free to our guests. The seaside MAR Thalasso SPA guarantees sensory journeys or, at least, relaxing experiences assured by the animated Talassotherapy swimming pool, the 14 treatment rooms (one exterior) and the magnificent views to the Ocean from all spa areas. ... more   less 
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Also Known As:
Cs Madeira Atlantic Resort And Sea Spa
Cs Madeira Atlantic Resort & Sea Spa Hotel Funchal
Cs Madeira Atlantic Hotel Sea
VidaMar Resort Hotel Madeira Funchal

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