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All reviews rooftop pool and bar slow wifi modern hotel great location old town cooked breakfast excellent stay hot food star hotel balcony madeira sea
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Reviewed 19 November 2021

Two year old hotel with very nice roof top terrace and swimming pool. Rooms are small, beds hard. Nice to have coffee/ hot water and bar fridge in the room. After 5 days breakfast buffet was boring. Nice variety of fruit, most of it fresh.

My room had an odd smell and intermittent gurgling noise ( usually in the middle of the night) from the shower drain even when not in use. Told reception but apparently they were unable to fix it. Not very pleasant door even with patio door wide open to air out the room.

Front desk and dining room staff very good and very helpful.

Date of stay: November 2021
    • Value
    • Sleep Quality
    • Service
Thank CSummer
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 19 October 2021

We had an enjoyable 8 day stay at this hotel.

The positives were:

1. Great location with easy walking into the old town area.
2. A very clean modern 7 storey hotel.
3. Large, very clean, well equipped bedrooms with room safe.
4. Never in early October did we have a problem finding vacant sun loungers by the pool.
5. A great roof top dining area where we were able to watch the sun set and cruise ships leave as we ate.
6. Breakfast served in the basement cafeteria offered plenty of choice and no queues.
7. One of the quietest large hotels we have stayed in.
8. When we were there, the area surrounding the hotel felt very safe.
9. This should be at the top of my list. Very friendly, professional staff, who were empowered to make decisions. Thank you for all the help in printing boarding cards, tickets etc. Much appreciated.

The only negatives were:

1. We booked half board. We enjoyed our hotel meals, but did not like being asked to decide in the morning what we wanted to eat in the evening.

An example of how this caused problems for us was when we took an all day tour that included lunch. The lunch we had as part of the tour was much more generous than we had expected. We would not have ordered the evening meal that we had ordered that morning.

A fellow guest made us smile, when she commented, that the only time she had ever ordered her evening meal at breakfast time, was when she was in hospital.

2. The hotel offered us in total a choice of only 2 red wines from their very limited wine list. We didn't like the house red, which meant we would have been drinking the same wine for 8 consecutive nights.

However very kindly the hotel agreed we could bring our own wine to dinner and declined to charge us corkage. Much appreciated. Thank you.

3. With the half board menu there was a simple choice of one meat dish and one fish dish. One night pork was the meat dish, which I enjoyed, but I strongly suspect some guests would have been left with having to have the fish dish.

There were no vegetarian, vegan, or gluten free choices on the menu.

4. We really enjoyed booking an early table at 19.30 and watching the sunset, as we had our evening meal.

However half way through the week the hotel decided that all half board guests would have to eat their evening meals in the windowless, subterranean breakfast room. No views, no sunsets. Very strange.

I complained and immediately was given a full refund. Thank you.

My message would be before booking half board, check where you will be eating.

5. Wi-fi. This was very poor in our room and on occasion meant having to sit close to reception to get a decent signal. I reported it, but saw no improvement.

If I was staying on business and hoping to do some work from my room, I would stay elsewhere.

This is not an expensive hotel and we would consider staying there again. However we would want some reassurances around the issues we have raised.

Room tip: Ask for a high sea facing room.
Date of stay: October 2021
    • Sleep Quality
    • Rooms
    • Service
1  Thank Bwyd2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 28 August 2021

We stayed at Turim Santa Maria for 5 nights and have had a great time. The hotel is a great location to get to the old town which has lots of amazing local restaurants. It was also a good location to get to the cable cars and harbour area. The rooms were modern and clean and breakfast was always good, especially the pastries!

The only negative was that the rooftop bar didn't open until 3pm so if you were sunbathing around the pool and wanted to get a drink you were left to your own devices.

Other than that, no complaints!

Date of stay: August 2021
Trip type: Travelled as a couple
1  Thank B7695IVclaireh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 June 2021

Overall a very modern hotel that makes a great base for exploring Funchal and Madeira in. The pros:

(1) Very spacious room - larger than expected with lots of space.

(2) Breakfast was much more impressive than expected; it consisted of a full spread with lots of fruits, hot food selections, breads, and pasteis de nata! Definitely exceeded expectations.

(3) Rooftop pool looked gorgeous and has an amazing view, but unfortunately it wasn't heated, and when we went to check it out it wasn't really pool weather.

The cons:

(1) Limited free parking nearby (if you have a rental car).

(2) Wifi wasn't great - the signal kept dropping..

(3) Bathroom could have used with a fan to deal with the steam after a hot shower.

Date of stay: May 2021
    • Value
    • Rooms
    • Service
Thank perfectimage
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 May 2021

We spent 5 nights in the last week of May 2021. The hotel was about one third full, and prices were reduced by about 40%.

Pluses:
Good wi-fi. 20 mbps.
Excellent breakfast.
Excellent air con.
Good modern bedroom.
Fernando and others in reception very helpful.
Rooftop seating and pool.
We like citibreaks and are happy to have a centrally located hotel like this ten minutes walk from the sea. Others may like beach holidays and may prefer a hotel on the seafront.
I felt the hotel was batting for us.

Minuses:
Breakfast basement has no natural light or view.

Date of stay: May 2021
    • Sleep Quality
    • Rooms
    • Service
Thank Stephen H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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