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Alison
Warrington, United Kingdom

Great city break

Review of HF Fenix Music
4.0 of 5 bubblesReviewed 4 weeks agovia mobile
Great city hotel. Good location and stunning views. Pool a bonus on the roof although could do with comfier seating around it. Room was quite small but very clean. Metro opposite or 15 minutes walk to the main attractions. Would recommend hotel.
Date of stay: November 2024
Trip type: Travelled as a couple
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3 - 8 of 1,727 reviews
Reviewed 16 October 2024

Great hotel, rated 3 star but way above. Checked with manager why only 3 star and reply was they did not do lunch. Room was spotless and spacious (Harmony), best shower in a hotel in a long time. Room is high tech, switches just touch, mood lighting, automatic electric blinds and you can stream your own music from your phone to room speakers. Pillows and bed excellent. Erica in reception was a delight, so helpful ( thanks for early check in). Breakfast was great for us, not a huge variety but everything needed to start the day. Pool looks good but did not get chance to try it. Drinks expensive on rooftop bar by pool but nothing you would not expect. Metro 2 minutes from hotel, 2 stops to centre. Highly recommend and would return no problem.

Room tip: Pool/Rooftop bar quite small and no shade at all.
Date of stay: October 2024
  • Trip type: Travelled as a couple
    • Value
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Thank T1740BGjosephc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 October 2024

Gem of a hotel staff rooms breakfast all fantastic = metro station about 200 meters away = good walk from centre but enjoyable to wander back at the end of the evening = roof top pool is lovely after a full days sightseeing = breakfast is great with something for everyone

Date of stay: September 2024
  • Trip type: Travelled with friends
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Thank 240,209
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 September 2024

Went for an old boys' weekend, we always try and choose a good hotel with plenty of facilities. This hotel is reasonably well situated but not as near the centre of Lisbon as we had thought. It looks like a typical concrete monstrosity from the outside but is however very clean and modern with very friendly and efficient staff.
We spent some time at the rooftop bar! A good bar with excellent bar staff!! The only moan is that the so called swimming pool is really only for a dip and there are no sunbeds, the area is too small and we therefore did not use the pool.
The hotel is a good 20 minute walk from the town centre and restaurants, etc. We would all recommend it however.

Date of stay: September 2024
  • Trip type: Travelled with friends
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Thank Andrew H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 September 2024 via mobile

I am absolutely shocked and disgusted at the customer service of this hotel. I had booked this hotel a long time ago and then became very unwell and was told I require major surgery which means I can’t travel. The hotel was made aware of this with over 6 weeks notice and have refused me any sort of refund, did not allow me to move the booking to a later date nor let me transfer to another person. When I initially rang the hotel they told them the situation they said they understood and I would get a full refund, however, this never appeared and then I got an email saying it’s been rejected. The hotel communication has been little to none and when they do email, it is rude and apathetic. I would be very careful handing money over to this hotel!

Room tip: Avoid at all costs Do not part your money with this hotel
Date of stay: September 2024
Trip type: Travelled with friends
Thank Danielle S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 September 2024

We chose this hotel for 11 of us on a Hen weekend. The hotel was perfect! Location, bedrooms, staff, roof top pool and breakfast all deserve 5 stars!
Nothing was too much trouble for all of the staff - even given a hand written letter and bottle of champagne to the bride, so thoughtful.
Will definitely return as hotel fantastic and Lisbon is beautiful

Date of stay: September 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank madzach2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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