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David B

A wonderful oasis of relaxation 10/10

5.0 of 5 bubblesReviewed 3 weeks ago
The room was immaculate with great touches such as the carafe of port, topped up daily. The lounge and terrace were excellent in all respects, so relaxing inside or out. Especially the 3-person cushioned sun 'lounger'.... Complimentary coffee, tea and pastries during the day and prosecco after 6pm were gratefully indulged! The staff are wonderful, super helpful and friendly. The breakfast was first-class - quality food, extensive and something for everyone. A perfect set-up for the day. On our last day we flew back late but Solar Do Castelo were happy for us to use the hotel facilities after checkout until our taxi arrived. A memorable stay, thank you!
Date of stay: April 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Lisbon Heritage Hotels, General Manager at Solar do Castelo Inn, a Lisbon Heritage Collection, responded to this review
Responded 3 weeks ago
Dear David B,
Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay at Solar Do Castelo and found it to be a relaxing oasis.
It's delightful to know that our magical location and complimentary items made your stay relaxing and comfortable and we are also happy to hear that our staff made a positive impression with their helpfulness and friendliness. Our staff takes great pride in providing friendly and attentive service to our Guests, and they will be very proud to read your opinion.
We always aim to accommodate our Guests as best as we can and, as you mention our Guests may keep their luggage and continuing to enjoy all our gratuities and facilities after check out.
It was a pleasure to have you with us, and we hope to welcome you back for another memorable stay in the future.
Warm regards,
Diogo Laranjo
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,369)
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Reviewed 5 May 2024 via mobile

City breaks are not always about the hotel, but this gem made the difference between a good city stay and an amazing romantic experience. Set just under the castle it has history, a lovely library and courtyard to sit and probably the best interaction with the peacocks you will find as they hang out in the courtyard. Breakfast lovely too

Room tip: Get a proper taxi not an Uber as only the former can get right to the hotel it is in a car controlled part of the city
Date of stay: May 2024
Trip type: Travelled as a couple
1  Thank SusieTTxx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 May 2024

We enjoyed the historical ambiance of Solar do Castelo Inn and the special attention to things like some port at our bedside, a delicious breakfast, and a very nice sparkling wine on the patio in the evening. The peacocks are fun, and they did quiet down after dark. Furthermore, the location by the castle, actually part of the castle, is amazing and the museum in the cistern is very nice.

As much as we enjoyed the visit, there were two things that kept me from giving a perfect rating. The first is that the historic location makes the hotel very difficult to access and when we tried to call to get a ride back up to the hotel after a day of sightseeing with our arms full of packages, we couldn't get anyone to answer the phone. The second was that the bed was very firm and even though the information said it could be adjusted, that didn't happen even after I requested it.

In short, I think the hotel is great for historical ambiance and cultural inclusion, but not quite as good at comfort.

Date of stay: April 2024
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank diinslc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diogo Laranjo, General Manager at Solar do Castelo Inn, a Lisbon Heritage Collection, responded to this reviewResponded 2 May 2024

Dear Guest,
Thank you for staying with us and for your feedback.
We are happy that you enjoyed our friendly staff and our magical location in the birthplace of Lisbon.
It’s also a pleasure to read that you enjoyed our buffet breakfast served till 12 noon and our special attention to the added values.
As you mention Solar do Castelo is a 18th century little palace in the small medieval village inside the castle walls and at the top of Alfama.
It is a point of honour for us, that every member of our staff, without exception, have a professional and attentive attitude and we sincerely apologize if, for some reason, we failed on this regarding the phone and the bed adjustment. We value and appreciate all feedback from our Guests and will continue to work hard to incessantly improve our performance.
We look forward to welcoming you again and having the opportunity to provide you with a most pleasant stay.
Kind regards,
Diogo Laranjo
General Manager

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Reviewed 29 April 2024

Our first visit to Portugal and the lovely city of Lisbon and we were so happy with our choice of hotel. It was a pleasure to return each evening and relax in the comfortable lounge and we have never felt so much "at home" in any hotel before. The staff were so friendly and helpful too and a lovely breakfast was provided each morning. We will definitely return when we next visit Lisbon.

Date of stay: April 2024
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank mike25122024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 April 2024

We loved this hotel and the charm it had to offer. A mixture of modern and historic furniture and design features. Really clean, a beautiful breakfast and very friendly staff. I would recommend this hotel to any travellers for a quiet and sophisticated stay.

Date of stay: April 2024
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank jackievinten
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 April 2024

We enjoyed our stay at this quaint hotel. The courtyard was a nice place to enjoy breakfast and an aperitif. It was surprisingly peaceful and relaxing giving its central location. The staff were very nice and helpful. The peacocks were a special treat. Although they get started early and are quite vocal. The shuttle from the airport was great! Make sure to bring your walking shoes as it’s very hilly with cobblestoned streets.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 723gittes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diogo Laranjo, General Manager at Solar do Castelo Inn, a Lisbon Heritage Collection, responded to this reviewResponded 22 April 2024

Dear Gitte,
Thank you for staying with us and for your feedback.
We are very happy that you enjoyed our friendly staff and our magical location in the birthplace of Lisbon. Solar do Castelo is a 18th century little palace in the small medieval village inside the castle walls and at the top of Alfama.
As you mention Lisbon is a hilly city and the most attractive way to explore it, is to take a public transport to the top of the various hills and leisurely walking down its narrow streets, savouring the scenic vistas and the charming details of its historic neighbourhoods.
We are happy to know that you appreciated our private shuttle from the airport since traffic to our place is restricted to locals, taxis and some Ubers with a special licence.
We look forward to welcoming you again and having the opportunity to provide you with a most pleasant stay.
Kind regards,
Diogo Laranjo
General Manager

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